topic Problem using applications on SMART-HUB in Audio & Video

Problem using applications on SMART-HUB

Members_QaZwuOg — Sun, 19 Apr 2026 15:10:42 GMT

Hi,

I am currently using a Bluray-Video recorder BDH8900 and using regularly applications proposed in SmartHub. For about one month, some applications such as RAKUTEN TV are blocked (initialization impossible without error message).

I have reset of the SMART HUB, updated all applications, but it still doesn't work.

Has anyone the same problem and found a solution ?

Thanks !

Re: Problem using applications on SMART-HUB

Tourbillon De La Vie — Sun, 19 Apr 2026 16:49:16 GMT

What's the exact error message

Re: Problem using applications on SMART-HUB

JAMES4578 — Sun, 19 Apr 2026 16:55:18 GMT

Hi @Members_QaZwuOg Ensure you have the latest firmware but last one was in 2017 https://www.samsung.com/uk/support/model/BD-H8900/EN/

if you press the stop button on the panel for more than 5 seconds it will Factory Reset, could see if that makes a difference.

However being a 2012 model it is likely many of the apps are no longer supported.