topic Re: Soundbar Volume no longer controlled by TV remote in Audio & Video

Soundbar Volume no longer controlled by TV remote

Leg2ion — Sun, 14 Apr 2019 12:38:13 GMT

Currently own a 2017 Q7 49" TV, with a HW-MS650 soundbar and a UBD9500 Bluray player hooked up via HDMI Arc. All has been fine up to now, along with 2 x wireless speakers that don't appear to give me any issues (after the initial teething connection problems).

Last night I turned the soundbar on using its own remote control, as opposed to selecting it through the TV, but I couldn't adjust the volume using the TV remote - as I normally would - having to resort to the soundbar remote instead. When using TV remote all it showed was the soundbar 'flag' on the left hand side, with no volume adjustment.

I have reset the soundbar, unplugged the HDMI lead, and reconnected, but it still will not allow me to adjust the volume. Anyone any ideas?

Re: Soundbar Volume no longer controlled by TV remote

djknight90 — Thu, 30 May 2019 15:54:51 GMT

I get the exact same issue now, and it never did this before. For me I'm on a Q7F65" and an N850 soundbar.

For me, if I open up the menu, go to sound, switch to TV speakers, wait a few seconds, then switch back to the soundbar it works again for a little while. But this issue will occur again in the future, without any sort of rhyme or reason.

Re: Soundbar Volume no longer controlled by TV remote

djknight90 — Thu, 30 May 2019 19:58:22 GMT

Okay so not sure if this has actually fixed the issue, but thought I'd share some steps I've taken which may help.

The way the TV controls the Soundbar is via CEC, and that signal goes on pin 13 of the cable. Internally though, pin 13 is common across all HDMI ports. This means that other devices that support CEC could be 'hijacking' the control.

I checked a couple of things. My Sky Q box had CEC enabled, so that the Sky Box could turn on the TV (which I never use). My Matrix had CEC enabled, also to control the TV (again, which I never use). My other devices don't appear to have any form of CEC. But I have read a couple of articles online that suggest issues resulting in having Apple TVs, and Android TV boxes connected. So it's worth a shot?

Since turning those two things off, it hasn't had the same issue. I can't say it's fixed for sure, will check it over time and report back.

Re: Soundbar Volume no longer controlled by TV remote

mva1971 — Mon, 09 Dec 2019 10:05:14 GMT

Hi,

is this problem solved ? Because i am having the same issues with an HW-q80R soundbar and a Samsung UE55MU8000 tv. When starting the TV, the TV remote works, but when i change a channel i no longer can control the volume. Soundbar an tv are connector with HDMI ARC.

Re: Soundbar Volume no longer controlled by TV remote

Raspel — Mon, 09 Dec 2019 10:34:41 GMT

See Anynet-HDMI-CEC-and-ARC-not-working

Re: Soundbar Volume no longer controlled by TV remote

connected — Wed, 19 Aug 2020 18:08:53 GMT

I have samsung soundbar connected to Samsung TV via HDMI (tv ARC). This magically worked for me:

If your app like Netflix is launched, quit it by holding "back" button on Samsung tv remote. Then press "home button", go to Universal Remote Setup. Click "Samsung" and choose "erase".

Let me know if it helped!

Re: Soundbar Volume no longer controlled by TV remote

Airtanker — Sun, 13 Sep 2020 19:40:36 GMT

nothing works for me

Re: Soundbar Volume no longer controlled by TV remote

AdMoZe — Thu, 31 Dec 2020 22:48:21 GMT

This sent me in the right direction, thanks! I have a Samsung Q60T and JBL 2.1 sound bar. I initially followed JBL instructions to program the sound bar to respond to the TV remote's IR signal, which worked for a while and then same issue- volume stopped responding. After finding this I discovered the TV's universal remote setup is designed to establish a proper connection between the TV remote and a sound bar, etc.

Re: Soundbar Volume no longer controlled by TV remote

Hailee — Tue, 16 Feb 2021 06:34:34 GMT

Solved mine.

I just unplugged both tv and soundbar from power source then plug back then turn on both then it was a success!

Re: Soundbar Volume no longer controlled by TV remote

Vilco — Wed, 19 May 2021 18:05:00 GMT

I tried a few things, but simply unplugging TV & soundbar like Hailee said worked for me. I didn't try separately so don't know if one or the other was enough.
So many problems with this samsung TV & soundbar....

Re: Soundbar Volume no longer controlled by TV remote

TonyStewart — Wed, 22 Jun 2022 11:15:35 GMT

Agreed! I read the manual, re-congigured sound bar & TV (Samsung) & nothing worked. So I powered both devices off and on, as Hailee suggested, & the problem was resolved. Should have tried it first!

Re: Re: Soundbar Volume no longer controlled by TV remote

rolesy — Mon, 07 Aug 2023 18:21:55 GMT

I created a name just to say you legend

Re: Soundbar Volume no longer controlled by TV remote

StevenYong — Tue, 12 Mar 2024 13:26:27 GMT

Couldn't believe turning off both of them have this issue resolved for me.

Thank you!

Re: Soundbar Volume no longer controlled by TV remote

Members_GKx4i2o — Tue, 23 Jul 2024 21:49:55 GMT

It worked for me by unplugging the TV power cord. Thank you. I had tried every other possible configuration and button trick, nothing else worked.

Re: Soundbar Volume no longer controlled by TV remote

Firefox78 — Sat, 28 Sep 2024 05:51:02 GMT

Unplug both the TV and the soundbar and leave them for a maximum of 1 min. Then reconnect them to the outlet. It worked. Problem solved!

Re: Soundbar Volume no longer controlled by TV remote

plochje — Wed, 16 Oct 2024 20:36:19 GMT

Tried everything and still need two remotes to control tv and volume. Never had this in the past

Re: Soundbar Volume no longer controlled by TV remote

Zf2 — Fri, 25 Oct 2024 12:04:27 GMT

Same here. It used to work as it should but a couple of days just stopped working. I tried unplugging and plugging back in and also pressing up on the woofer button for five seconds but no change. Has anybody found a solution?

Re: Soundbar Volume no longer controlled by TV remote

Firefox78 — Fri, 25 Oct 2024 19:00:28 GMT

Have you tried leaving them unplugged for at least 1 minute? I ask you because it didn't work for me either when I unplugged them and then reconnected them...I had to leave them unplugged for at least 1 minute to be able to have control again.

Re: Soundbar Volume no longer controlled by TV remote

FloridaClay — Tue, 07 Oct 2025 14:16:03 GMT

I had the same issue with my Samsung TV and my Sonos surround sound system, which uses the Samsung remote to control its volume--until one morning when it wouldn't. The Sonos was playing the TV sound, but I could not change the volume. I saw in several posts here that unplugging both the TV and the sound system and then plug them back in fixed the issue with various sound system setups. I was a bit skeptical, but tried it and it worked like a charm.

Re: Soundbar Volume no longer controlled by TV remote

Firefox78 — Tue, 07 Oct 2025 16:39:01 GMT

So the answer that solved your problem deserves at least a little heart. Just kidding, I'm glad I could be of help!