topic Re: S60 Soundbar - Alexa Language/Location changes unexpectedly in Audio & Video

S60 Soundbar - Alexa Language/Location changes unexpectedly

GreybeardTheUnready — Sat, 12 Apr 2025 08:32:07 GMT

My Soundbar S20 2024 is running software version 10160.

I have the location set to my home address in the UK and Language set to 'English - United Kingdom'

BUT ... For some reason it randomly sets the Language to 'English - United States' which not only changes the voice (not particularly important) but also changes it's response to 'Play Radio 4' from playing 'BBC Radio Four' to play 'JAM 24 Radio'.

I then use Alexa app on my phone to reset to 'English - United Kingdom' and all is well... until some random time/days later when it resets again to USA!

Any help appreciated.

Re: S60 Soundbar - Alexa Language/Location changes unexpectedly

iamthecosmicdust — Tue, 15 Apr 2025 10:49:45 GMT

Ensure your soundbar is running the latest firmware. Perform a factory reset to eliminate any software glitches.

Re: S60 Soundbar - Alexa Language/Location changes unexpectedly

GreybeardTheUnready — Fri, 18 Apr 2025 15:36:13 GMT

Thanks for advice - sadly it didn't work 😕

Re: S60 Soundbar - Alexa Language/Location changes unexpectedly

andreanicoli — Tue, 02 Sep 2025 22:03:13 GMT

I have a similar problem on the Q990D, in my case it randomly reverts from Italian to English. Please let me know if you found a fix!

Re: S60 Soundbar - Alexa Language/Location changes unexpectedly

Milb2795 — Fri, 12 Sep 2025 07:23:33 GMT

I'm receiving the exact same issue with the same Soundbar model. It keeps defaulting to English - United States every few days

Re: S60 Soundbar - Alexa Language/Location changes unexpectedly

andreanicoli — Fri, 12 Sep 2025 07:47:53 GMT

I think I found the solution. For a reason that beats me, Smart Things has TWO settings for language (plus the one in the Alexa app). The first is voice guidance in the main settings screen, the other one is hidden behind a few menus. Touching the "Services" tab, you have a bunch of options, including "Alexa Settings". IN THERE there is a "Language" menu where you can "choose favorite Alexa language". Mine was set in "English US", now I set on Italian and it stayed like this for the past few days.

It's really a pity no one from Samsung seems to be aware.

Re: S60 Soundbar - Alexa Language/Location changes unexpectedly

Manbia0039 — Tue, 21 Oct 2025 11:46:41 GMT

This reply deserves to be highlighted, I’ve been going crazy for months with this issue, even reached out to various support teams with no luck, and the solution came from a user… Samsung, do something.

Grazie Andrea per esserti preso il tempo di aiutare chi aveva lo stesso problema.