topic UPDATE on the soundbar issue after OTN update Q990D in Audio & Video

UPDATE on the soundbar issue after OTN update Q990D

ApocalypseRogue7122 — Wed, 19 Mar 2025 19:15:29 GMT

I received a call today from the Samsung authorised UK repair centre.

The affected soundbars require a 'new part' (motherboard) and due to the number of failures Samsung is out of stock of said part.

He told me that they (Mint Group FX) have ordered the part and if they are unable to get it by next Wednesday 25th March, then I will either receive a refund or replacement unit.

So that will be a minimum of 14 days waiting and listening through the dire TV speakers! 1st World problem I know, but frustrating non the less.

Re: UPDATE on the soundbar issue after OTN update Q990D

JAMES4578 — Wed, 19 Mar 2025 19:59:50 GMT

@ApocalypseRogue7122 Thanks for the update, the time frame certainly is frustrating but hopefully will be resolved one way or the other.

Re: Re: UPDATE on the soundbar issue after OTN update Q990D

ApocalypseRogue7122 — Wed, 19 Mar 2025 20:05:37 GMT

Yes, I feel like it's getting there and I'm not as concerned as I was last week 🤞🏻

Re: UPDATE on the soundbar issue after OTN update Q990D

artur230670 — Thu, 20 Mar 2025 16:06:12 GMT

Hi. Samsung has sent a faulty update to all Q 990 D sound bars and everyone who has got a sound bar connected through WiFi has got a problem as you can not set up Q symphony on your tv because Q990 can not connect to your WiFi after faulty update 😉.

Re: UPDATE on the soundbar issue after OTN update Q990D

MattWilks007 — Fri, 21 Mar 2025 13:51:21 GMT

Hi all,

I too have had this problem with a different model. Happened after the update was sent last week. Mine is the HW S700D. Very annoying.

Re: UPDATE on the soundbar issue after OTN update Q990D

L33r0y1x — Tue, 25 Mar 2025 11:38:09 GMT

I'm also in the same situation. My Q990d was sent for repair (replacement main board) Unfortunately due to high demand, no parts are available! I'm currently waiting for a response from Samsung on a decision on replace or refund. I'm guessing the store I purchased it from will be instructed to send a replacement.

Re: Re: UPDATE on the soundbar issue after OTN update Q990D

ApocalypseRogue7122 — Tue, 25 Mar 2025 11:46:58 GMT

Same here, I have to wait until tomorrow (14 days wait) to see if the part has arrived, if not then refund or replacement, the concerning issue for me is that where I bought it from is no longer trading. 🤷🏻

Re: Re: Re: UPDATE on the soundbar issue after OTN update Q990D

L33r0y1x — Tue, 25 Mar 2025 11:52:06 GMT

When I hear from Samsung, I'll update this post with their offer. I'm sure they will send you a replacement.

Re: Re: Re: Re: UPDATE on the soundbar issue after OTN update Q990D

ApocalypseRogue7122 — Tue, 25 Mar 2025 11:53:41 GMT

Thats very kind of you, thank you 👍🏻

Re: Re: Re: Re: Re: UPDATE on the soundbar issue after OTN update Q990D

L33r0y1x — Thu, 27 Mar 2025 15:39:27 GMT

Samsung have offered to replace or partly refund based to age of the unit.
I hope Samsung have offered you the same?
I opted for a refund.

Re: Re: Re: Re: Re: Re: UPDATE on the soundbar issue after OTN update Q990D

ApocalypseRogue7122 — Thu, 27 Mar 2025 17:00:09 GMT

I've been told I now have to wait until tomorrow to see if the part comes in. Then they will contact Samsung to see what they will offer. Thank you for the update.

Re: Re: Re: Re: Re: Re: UPDATE on the soundbar issue after OTN update Q990D

ApocalypseRogue7122 — Fri, 28 Mar 2025 13:18:39 GMT

Hi, i got a call this morning from the tech company, they have the part in stock and are coming out next Wednesday to repair it.

Re: Re: Re: Re: Re: Re: Re: UPDATE on the soundbar issue after OTN update Q990D

L33r0y1x — Fri, 28 Mar 2025 13:23:03 GMT

That's great news. Shame my repair centre couldn't get the part. I think you got lucky as they are in high demand at the moment.

Re: Re: Re: Re: Re: Re: Re: Re: UPDATE on the soundbar issue after OTN update ..

ApocalypseRogue7122 — Fri, 28 Mar 2025 13:41:14 GMT

That's exactly what the repair centre said to me last week. You're in the UK? And the Samsung UK authorised repair centre is called Mint Service

Re: Re: Re: Re: Re: Re: Re: Re: UPDATE on the soundbar issue after OTN update ..

ApocalypseRogue7122 — Fri, 28 Mar 2025 13:44:06 GMT

Yea it's would seem so as last week Mint FX told me "due to high demand" etc. You're in the UK?

Re: UPDATE on the soundbar issue after OTN update Q990D

mhwindo — Mon, 31 Mar 2025 20:22:26 GMT

I bought my q990d second hand unused and obviously updated it , now it doesn't work well, do I have any rights to recompense or repairs please

Re: Re: UPDATE on the soundbar issue after OTN update Q990D

ApocalypseRogue7122 — Mon, 31 Mar 2025 20:47:54 GMT

I'll be honest with you, you're going to find it difficult or impossible to get Samsung to replace or repair it. I had to send in the invoice, transaction N°, receipt and a photo of the sticker on the back with the QR code and serial number. Then I had to do the same with their UK tech company, mine is only 4 months old.

Re: UPDATE on the soundbar issue after OTN update Q990D

Steelo73 — Mon, 21 Apr 2025 09:22:25 GMT

Is it worth purchasing or should I wait for the new 2025 model to be released in the UK?

Re: Re: UPDATE on the soundbar issue after OTN update Q990D

ApocalypseRogue7122 — Mon, 21 Apr 2025 11:51:11 GMT

100% worth buying, it's an awesome bit of kit.

Re: UPDATE on the soundbar issue after OTN update Q990D

Steelo73 — Mon, 21 Apr 2025 16:23:16 GMT

Thanks for the feedback. Do you if they have resolved the bricking issue? Don't want to buy if the issue ain't resolved? Don't want to go through your experience. Thanks again.