topic Q990D OTN firmware update that bricked devices in Audio & Video

Q990D OTN firmware update that bricked devices

ApocalypseRogue7122 — Sun, 16 Mar 2025 20:24:44 GMT

Following on from my other post regarding the OTN firmware update that has "bricked" a lot of their flagship soundbars, Q990D etc.

Samsung UK replied to me via DM stating that as my Q990D is "over 14 days old" (it's 4 months old) they won't accept any returns! I never mentioned "returning it" the whole device weighs 35kg! This is shocking customer service and the tech help is woefully inadequate and has no idea about this issue. The website to start a 'ticket' has been down all day too, "for maintenance" 🤔

Re: Q990D OTN firmware update that bricked devices

iamthecosmicdust — Tue, 15 Apr 2025 10:47:11 GMT

Sometimes, when customer service is unresponsive, posting publicly on Twitter, Facebook, or other platforms can get quicker results. Samsung has an active presence on social media, and they might take your concern more seriously if it's out in the open.

Re: Q990D OTN firmware update that bricked devices

ApocalypseRogue7122 — Tue, 15 Apr 2025 16:12:19 GMT

Repaired and it's back home! And as the saying goes..... "absence makes the heart feel stronger" because trying to watch movies with the tv speakers was a terrible experience and I think it's actually scarred me..... 😂 (1st world problem)