topic Re: HW-Q950A and Q-Symphony Sync with UE70AU7100 in Audio & Video

HW-Q950A and Q-Symphony Sync with UE70AU7100

Colshie — Mon, 03 Jan 2022 12:06:05 GMT

Hi All, going crazy here. New sohndbar all hooked up and everything seemed fine until the TV creates an echo as the Q symphony is out of sync between the soundbar and TV. Only happens with certain front/left front/right channels are being used. Horrible sound experience and I cannot seem to fix it. Any ideas? Both connected via eARC and if I select soundbar problem goes away. Seems a real issue between 2 Samsung products that fail to deliver on a key selling feature.

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

xSteveuk — Mon, 03 Jan 2022 12:15:20 GMT

TV speakers on aswell soundbar
Maybe causing the echo

Start by accessing the menu on your smart TV.

Select the “audio menu” for more settings.

Regulate the volume of the speakers through your remote control or TV buttons.

If possible, switch them off entirely (if possible, there should be an option for it) or change the output.

Re: Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

Colshie — Sat, 08 Jan 2022 12:38:24 GMT

Hi Steve, the problem Is the tv speakers and soundbar are meant to work together using a Samsung feature called Q Symphony. An echo is being created as the tv speakers are getting out of sync. Thanks for your reply

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

xSteveuk — Sat, 08 Jan 2022 12:46:05 GMT

Hi,
This may help

Soundbar is out of sync with the TV

https://www.samsung.com/us/support/troubleshooting/TSG01110022/

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

sklugs46 — Fri, 09 Sep 2022 20:18:48 GMT

having the same problem. i think a symphony just isn’t good and shouldn’t be used

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

wollanup — Thu, 12 Jan 2023 23:58:51 GMT

Same problem with a TV S95B and soundbar Q700B with good HDMI 2.1 cable. Of course none of the fake advices on this thread helps. This technology is just not working.

I spent hours to try to fix sync, adjusting audio delay on both TV or soundbar, sometimes it almost work with some sources like Netflix on TV but it doesn't on other source like Nvidia Shield Pro. And when you think sync is ok on both speakers, well, you've just lost audio/video sync.

Hey Samsung, I gave you 2000 EUR to get this...

It's a shame that a such advertised feature is just *****

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

GoodmanB — Tue, 17 Jan 2023 12:50:29 GMT

Same issue here with S95B TV and a Q990B soundbar. It is particularly noticeable on Netflix (e.g. The Pentaverate s01e05 first 1 minute).

The TV is running latest 1420 firmware and the soundbar latest 1010.

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

wollanup — Tue, 17 Jan 2023 14:43:54 GMT

@GoodmanB, can you hear a difference between Dolby Atmos content and standard PCM 2.0 or 5.1 ? (can't try myself for next few days)

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

Giorgio bfc — Wed, 01 Feb 2023 11:01:43 GMT

How do you get the firmware 1010 on Hw-Q990b I find the last 1008.2

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

Jim-Jam — Thu, 15 Jun 2023 17:38:06 GMT

Hey - new to the forum, but I have this same exact setup and am experiencing issues only with Atmos content. Latest Firmware on both the TV and Soundbar.

When I play something with Q-Symphony on that's 5.1 surround, it all plays as expected. No delay.

I normally am using an Apple TV 4K, but tested with Disney+ on the Samsung built-in apps. Same issue, so it's not connectivity with the Apple TV.

Just got a new HDMI 2.1 cable for the eARC connection of Soundbar > TV. All HDMI inputs are to the TV directly, not via the Soundbar.

All settings are set up properly on the TV... it's just this sync issue.

If I mess with the delay, I have to set it at 200(ms) in order for the audio between the TV and Soundbar to be synced up for Atmos content. But then the video/audio sync is off.

What's bizarre to me is that the Soundbar technically is getting the sound info after the TV, yet the TV audio output is the thing that is delayed, while the Soundbar is correct.

Just had Abt out here, and they didn't see any problems with any setup/connections. They're going to reach out to Samsung and see if they have any firmware addressing this issue that isn't public yet.

Anybody find a fix to this sync issue?

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

Jim-Jam — Thu, 15 Jun 2023 17:40:42 GMT

Hey @wollanup - I do have a difference between Atmos and PCM 2.0/5.1.

When I play those, I can hear sync'd output from all speakers. I am just experiencing the issue with Atmos.

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

Jim-Jam — Thu, 15 Jun 2023 17:41:49 GMT

Late answer, but was on this thread.

For the Soundbar, if you download the SmartThings app, add the soundbar, hit the ••• in the top right, go to 'Information', and hit 'Firmware Update', it should let you know if you're up-to-date.

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

Jim-Jam — Thu, 22 Jun 2023 15:46:43 GMT

I made my own post re: my specific issue here on the US forum:
https://us.community.samsung.com/t5/Home-Theater/Q-Symphony-Out-of-Sync-with-Atmos-Content-on-S95B-and-Q990B/td-p/2582671

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

Ironside_97 — Thu, 29 Jun 2023 08:53:50 GMT

Hey guys,
First of all, the text was generated with Google translator because my English is not the best - I hope you understand me anyway...

I think I solved the HALL(ECHO) effect on Q-Symphony (HWQ990B/ TV-Q80BA)!!!
I activated the eARC mode and adjusted the synchronization of the TV to the soundbar - both to 0 - (TV was first to 100, SB always to 0) and the ECHO was gone! Maybe I should say that the echo only happens to me in dialogues.

Although I'm not quite satisfied yet: halfway through the film, the TV suddenly output spoken words too loud and distorted (that's the prob)

After restarting the soundbar, the problem was fixed for the rest of the film! Only I can't accept that as a final solution - but it's a start!!!
I can't say whether it's a software problem or a hardware problem?
After the sync setting - and strangely enough also after the film - the soundbar went crazy and always jumped to "HDMI 2" - although the connection for SB in HMI eARC to TV and for TV in HDMI 3 eARC - HDMI 1 u. 2 for the soundbar are not assigned. Maybe she was overwhelmed by the change of the sync and the activation of the eARC mode!? This morning I started the TV again and everything works normally again - no ECHO for now either!

Does anyone have any ideas? Together we are smarter 😃

Maybe someone from support?

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

Ironside_97 — Thu, 29 Jun 2023 09:25:22 GMT

Hey Guys, 😄 @Colshie @wollanup @GoodmanB @Jim-Jam @Giorgio bfc

I think I solved the HALL(ECHO) effect on Q-Symphony (HWQ990B/ TV-Q80BA)!!!

I activated the eARC mode and adjusted the synchronization of the TV to the soundbar - both to 0 - (TV was first to 100, SB always to 0) and the ECHO was gone! Maybe I should say that the echo only happens to me in dialogues.

Although I'm not quite satisfied yet: halfway through the film, the TV suddenly output spoken words too loud and distorted (that's the prob)

After restarting the soundbar, the problem was fixed for the rest of the film! But I can't accept that as a final solution - but it's a start!!!

I can't say whether it's a software problem or a hardware problem?

After the sync setting - and strangely enough also after the film - the soundbar went crazy and always jumped to "HDMI 2" - although the connection for SB in HMI eARC to TV and for TV in HDMI 3 eARC - HDMI 1 u. 2 for the soundbar are not assigned. Maybe she was overwhelmed by the change of the sync and the activation of the eARC mode!? This morning I started the TV again and everything works normally again - no ECHO for now either!

I would appreciate an answer, together we are smarter 😁

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

Jim-Jam — Thu, 29 Jun 2023 15:16:49 GMT

Hey @Ironside_97 ,

Appreciate all of the info.

I tried what you did and, unfortunately, the problem was not fixed for me.

In my initial troubleshooting for my setup, I had to set the TV delay to 200 in order for the echo to stop, but that drifted the audio/video sync to an unwatchable amount.

The weird thing is, which I mentioned in my post, that the fact that the Soundbar can stay at 0 and, for me, the TV has to be delayed to 200 to sync up shows that the Soundbar is somehow getting the audio processed before the TV, which is confusing since the TV is what is receiving the signal first and then sending to the Soundbar via eARC.

I'm guessing this is a firmware issue, but I've been unable to get anywhere (nor have I received any new info on my post from Samsung)

Again, for me, this only happens when Dolby Atmos is playing. Q-Symphony being on with 5.1 surround works fine.

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

Ironside_97 — Thu, 29 Jun 2023 15:36:30 GMT

Hey @Jim-Jam
sorry to hear that the solution didn' work for you.

That's funny - i have the Echo -Effekt when i play 5.1 sourround movies - especially when i whatch "older" animated films like Moana - Soul or "The book of life" on Disney +

i have to check out the Atmos - i haven't noticet that problem when i play ATMOS Films.. I have to check that out!

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

Jim-Jam — Thu, 29 Jun 2023 15:39:13 GMT

Interesting. Check it out, because on Disney+ when I've tested Moana, that's in Atmos.

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

Ironside_97 — Thu, 29 Jun 2023 21:07:41 GMT

@Jim-Jam are you streaming on yout TV or on XBOX/Playstation?

Because Moana is no ATMOS movie... if you stream over Xbox- and the Atmos mode on your XBOX is on - than the soundbar shows everything on your xbox in atmos... 🤔

Re: HW-Q950A and Q-Symphony Sync with UE70AU7100

Jim-Jam — Thu, 29 Jun 2023 22:25:25 GMT

I’ve tested it on both my Apple TV and the built-in Samsung Disney+ app and both have played Atmos for me

I don’t have an XBOX to test, so I’m not sure… sorry!

Samsung answered today and are going to refer my ticket to their engineers to take a look since I’ve done all of the troubleshooting steps. So hopefully they figure something out!