topic Re: HW-Q950T - extremely loud volume from Spotify Connect in Audio & Video

HW-Q950T - extremely loud volume from Spotify Connect

mjustiniano — Wed, 23 Jun 2021 14:28:57 GMT

Hi, I'm playing music on my HW-Q950T soundbar / surround sound system using Spotify Connect from my iPhone Spotify app, both units connected via my home wi-fi.

The volume is extremely loud. It's basically unbearably loud already at 15 out of 100 volume points. I'm guessing playing at 50 would explode the speakers...!

The volume is much louder than when playing from my other source (Samsung TV via HDMI eARC, QE65Q60TAU), and also much louder relative to any other sound system and what to expect when having the volume at 15/100. Vice versa, volume point 1 is already way to high in terms of what to expect.

This also makes it difficult to increase or decrease the volume, both from the iPhone Spotify app, the Samsung remote and the iPhone SmartThings app. One click or a tiny swipe makes too much of a difference.

Is it possible to fix this in a firmware update? Thanks 😊

Re: HW-Q950T - extremely loud volume from Spotify Connect

BruceH — Mon, 28 Jun 2021 07:07:47 GMT

Hi @mjustiniano,

Could you share the firmware version from both the TV and the soundbar?

You can try and update the soundbar through the Smart Things app as well 👍

Re: HW-Q950T - extremely loud volume from Spotify Connect

mjustiniano — Mon, 28 Jun 2021 08:02:18 GMT

Hi Bruce!

Sure; both have the newest available firmware and have autoupdate activated.

Re: HW-Q950T - extremely loud volume from Spotify Connect

BruceH — Wed, 30 Jun 2021 06:52:16 GMT

Does this only occur when you use Smart Things to stream to the soundbar? Or does is happen as well when you play music through Bluetooth for example?

Seems to be a common issue with Wi-Fi speakers in combination with Spotify: https://bit.ly/2UIXl3K

Re: HW-Q950T - extremely loud volume from Spotify Connect

mjustiniano — Thu, 12 Aug 2021 15:33:59 GMT

Hi Bruce.

It occurs when streaming from Spotify through Wifi / Spotify Connect. I don't use Bluetooth.

Thanks for the link, it seems like this is a Samsung bug.

Let's pray Samsung decides to fix it some time.

Re: HW-Q950T - extremely loud volume from Spotify Connect

älg — Sat, 16 Apr 2022 06:23:17 GMT

Any news regarding this, as it’s still a major issue?

Could Samsung provide us at least with an option to limit the max volume for all inputs to prevent the excessive high volume?

Re: HW-Q950T - extremely loud volume from Spotify Connect

mjustiniano — Sat, 16 Apr 2022 06:30:30 GMT

No, I haven’t heard anything regarding this and several other really stupid and annoying bugs, so I won’t choose Samsung again. I wish Apple or Tesla made TV’s and sound systems, then it would work.

Re: HW-Q950T - extremely loud volume from Spotify Connect

Filikun — Sat, 17 Sep 2022 09:09:16 GMT

This is a big problem! With Spotify connect and iOS a volume up press on the phone takes the volume from low to very high. This can’t be intended and is very much a fault/bug.

Re: HW-Q950T - extremely loud volume from Spotify Connect

mjustiniano — Sat, 17 Sep 2022 09:44:20 GMT

Agree.
I found another sound bug: When connecting AirPods Pro through Bluetooth, it starts the connection by default at 100 % volume. ONE HUNDRED PERCENT. This is both when connecting a new pair of pods and when reconnecting a known pair.

This will be my last post, since Samsung isn’t reading the posts nor doing anything about it, so it’s just a waste of time. LG next time.

Re: HW-Q950T - extremely loud volume from Spotify Connect

Filikun — Sat, 17 Sep 2022 10:19:11 GMT

Can you set max volume or something on LG? I’m hunting for a new sound bar at home but it won’t be a Samsung. This problem is deal breaking. I’m trying to help my mother with this issue but probably she will need to use her tv to stream music to this Samsung sound bar.

Re: HW-Q950T - extremely loud volume from Spotify Connect

mjustiniano — Sat, 17 Sep 2022 11:00:19 GMT

Don’t know, but I’ll have to try.

Re: HW-Q950T - extremely loud volume from Spotify Connect

NurtenBasak — Sun, 29 Oct 2023 04:20:27 GMT

Any update on this? Quite embarrassing that this still not been fixed after 2 years 😞

Re: HW-Q950T - extremely loud volume from Spotify Connect

Thetimeman100 — Sat, 20 Jul 2024 22:34:57 GMT

I am extremely surprised to see that this is a problem on all of these and somehow only four of us care.

Re: HW-Q950T - extremely loud volume from Spotify Connect

mjustiniano — Sat, 20 Jul 2024 22:58:34 GMT

Haha, true! I’ve given up on this forum long ago, doesn’t help at all and Samsung doesn’t care 😅

Re: HW-Q950T - extremely loud volume from Spotify Connect

PezSound — Thu, 09 Jan 2025 11:27:13 GMT

Can you please support me by liking or commenting on my post? It's also about the volume range issue. Maybe we can someone from samsung to take a look. Here's the link to my post: https://eu.community.samsung.com/t5/mobile-apps-services/remap-the-maximal-volume-range-of-the-soundbar-through-the-app/m-p/11360764#M44136

Re: HW-Q950T - extremely loud volume from Spotify Connect

Members_eEhW2vb — Thu, 09 Jan 2025 10:56:38 GMT

Just got a Q990D and got the same problem. I accidentally put volume at 50 like you said in the post for like 1 second and my ears were about to explode lol

Hope that had not damaged nothing, but it sounds pretty well aside from that problem

Re: HW-Q950T - extremely loud volume from Spotify Connect

P1337 — Wed, 18 Feb 2026 11:33:40 GMT

Having the same issue, Spotify connect, not Bluetooth. Can someone lookinto this?