topic Re: HWS60B Soundbar in Audio & Video

HWS60B Soundbar

TJP3 — Sat, 27 Jan 2024 10:29:21 GMT

I have tried multiple times on "My Page" to register this product. The serial number I enter is always rejected as incorrect. I have even taken a photograph of the serial number on the product itself. Why is this happening? Why does Samsung make it so difficult to use a simple procedure like register a product?

If anyone else has had this problem and found a solution to it, please let me know.

Re: HWS60B Soundbar

AllanAarestrup — Sun, 28 Jan 2024 08:46:46 GMT

I just registered my hw-s60b so no, didn't have that problem.

However, the firmware is stuck on version 1001 and will not upgrade to the 1010 version. I would like to ask you if you are able to perform firmware upgrade, and what is the current version on the soundbar?

Re: HWS60B Soundbar

TJP3 — Sun, 28 Jan 2024 10:55:44 GMT

According to the Smart Things app, the Firmware version on my HW S60B is 1011.0 and no further updates are available at the moment. I don't think the Firmware version affects registration of the product which is supposed to be processed online in your Samsung account.

Re: HWS60B Soundbar

AllanAarestrup — Sun, 28 Jan 2024 12:08:00 GMT

Thanks for checking the firmware level and sorry for high jacking your tread here...

I was just curiously about the firmware version because I cant upgrade my own HW-S60B

I unregistered my unit just now and was able to register it again in the Member Area- just checking this for you

Re: HWS60B Soundbar

TJP3 — Sun, 28 Jan 2024 12:15:57 GMT

Can you give me a link please to the page where you've been able to register your Soundbar?

Re: HWS60B Soundbar

AllanAarestrup — Sun, 28 Jan 2024 12:28:19 GMT

deleted

Re: HWS60B Soundbar

AllanAarestrup — Sun, 28 Jan 2024 12:27:53 GMT

I did it from my Samsung phone in the "Samsung Memebers" App

Re: HWS60B Soundbar

TJP3 — Sun, 28 Jan 2024 12:33:35 GMT

Thanks. That won't work for me. I don't have a Samsung phone.

Re: HWS60B Soundbar

AllanAarestrup — Sun, 28 Jan 2024 12:38:12 GMT

If i go the WEB way around it works too: https://www.samsung.com/uk/mypage/myproducts/

I had to log on to Samsung (I am using my gmail account for that)

Re: HWS60B Soundbar

AllanAarestrup — Sun, 28 Jan 2024 12:44:46 GMT

Since your soundbar got the 1011 version (Over The Air, i figure) , can I ask you what country you'r in?

Re: HWS60B Soundbar

TJP3 — Sun, 28 Jan 2024 12:49:25 GMT

I've signed in and been to My Page a couple of times, but the Product Registration simply won't recognise the serial number of my Soundbar.

I'm in the UK. It's been a waste of time trying to register the product and I won't try again.