topic Re: Cannot adjust sub-woofer volume in Audio & Video

Cannot adjust sub-woofer volume

CorrsTJ — Sun, 05 Dec 2021 17:16:57 GMT

I have had two soundbars, a Q700A, and most recently a Q800A.

In each case, I cannot adjust the woofer level up or down, and it sticks at zero.

I follow the instructions, press the 'Woofer' button on the remote, and then use the 'Up' & 'Down' buttons. The 'SW' volume appears on the soundbar, but I cannot adjust it.

I returned the Q700A, and it looks like I will need to do the same for the Q800A. Is there some kind of special way of adjusting the sub-woofer level? I have tried Samsung support, and nothing they have suggested has worked.

Re: Cannot adjust sub-woofer volume

xSteveuk — Sun, 05 Dec 2021 18:54:59 GMT

Hi,
This page maybe helpful

Subwoofer sound is low

https://www.samsung.com/us/support/troubleshooting/TSG01109875/

Re: Cannot adjust sub-woofer volume

CorrsTJ — Sun, 05 Dec 2021 21:33:12 GMT

I've been through all those points, and it is point 3 that is the precise issue I am having.

I can adjust other values, such as treble & bass, but you cannot adjust the sub-woofer level.

Re: Cannot adjust sub-woofer volume

Eric7777 — Wed, 29 Dec 2021 16:05:18 GMT

I had same issue. Press and hold the woofer button for 2 seconds. It will display “0” which is the default setting. Then push up from the bottom of the woofer button (it’s sort of like a joystick, it can go up and down) each time you push up the number increases by 1. Hope this helps.

Re: Cannot adjust sub-woofer volume

Jammocan — Fri, 22 Apr 2022 23:30:14 GMT

Thanks for letting us know. Bit of boomer. My daughter figured it out right away 😀

Re: Cannot adjust sub-woofer volume

Norman Pearson — Wed, 18 May 2022 00:20:45 GMT

Thank you! This was doing my head in lol

Re: Cannot adjust sub-woofer volume

Members_LkGIyaL — Sat, 25 Jun 2022 18:38:14 GMT

Thank you. This worked. First time I've seen a remote button set to adjust in this joystick like way.

Re: Cannot adjust sub-woofer volume

Leo424 — Thu, 20 Apr 2023 13:47:23 GMT

I have searched high and low for the answer to this problem! Thank you so much! My woofer has been on 0 since I purchased it 😆

Re: Cannot adjust sub-woofer volume

Gary Butler — Thu, 29 Jun 2023 13:17:13 GMT

Having just purchased a Soundbar, I couldn’t adjust the volume on either the soundbar or the subwoofer using the remote. Thankfully, your reply solved the problem. Hopefully, in future Samsung might include better instructions.

Re: Cannot adjust sub-woofer volume

bigfella123 — Sat, 30 Dec 2023 10:46:28 GMT

Brilliant thanks, was going to return the soundbar and subwoofer 👍

Re: Cannot adjust sub-woofer volume

Ortega_004 — Sun, 12 Jan 2025 16:53:26 GMT

You’re a legend. 🫡