topic Re: Q990B dolby atmos issues with Xbox Series X in Audio & Video

Q990B dolby atmos issues with Xbox Series X

Sptzz87 — Fri, 02 Dec 2022 13:36:10 GMT

So, this is a massive complaint post. There's, at this moment, massive issues with using this soundbar paired with an xbox series x + dolby atmos.

My setup is Xbox Series X > LG C9 (earc) > Q990b

Passthrough, eARC on and on Xbox Dolby Atmos Home Theatre.

If you use the soundbar on any mode other than Standard there's no center channel on dashboard or any Non-Atmos game. Open up Rocket league, free play and test it. No car engine sound nor ball touches as they're 100% centered.

It works if you open a native atmos game. It doesn't matter if Upmixing on the Dolby app is ON or OFF.

If you use Standard, the center channel works fine on dashboard and non-Atmos games, but the subwoofer doesn't work. Completely "off". It works if you open a native atmos game.

This means that one has to keep changing the xbox's output from 7.1 uncompressed for everything apart from specific atmos games. Instead of turning on dolby atmos for everything.

There's a massive thread with all these issues here:https://www.avsforum.com/threads/2022-samsung-q990b-11-1-4-dolby-atmos-dtsx-soundbar.3231071/page-104

Would Samsung be able to comment and hopefully fix it through firmware?

Re: Q990B dolby atmos issues with Xbox Series X

NanoGuidingStar — Fri, 02 Dec 2022 02:43:35 GMT

I'm 100% sure this is Samsung's soundbar issue since you can reproduce this issue by connecting Xbox directly to Soundbar HDMI IN. From my understanding, no other brands' soundbar encounter this issue.

https://www.avsforum.com/threads/2022-samsung-q990b-11-1-4-dolby-atmos-dtsx-soundbar.3231071/post-62150909

Re: Q990B dolby atmos issues with Xbox Series X

Sptzz87 — Fri, 02 Dec 2022 13:34:56 GMT

I hope there's anyone from Samsung reading these forums because as far as I know there's no other way to get their attention.....

Re: Q990B dolby atmos issues with Xbox Series X

mkr833 — Sat, 03 Dec 2022 13:12:53 GMT

I also have the same problem with q990b. Hope Samsung will fix it soon

Re: Q990B dolby atmos issues with Xbox Series X

ShamzUddin — Mon, 05 Dec 2022 02:25:00 GMT

I’m having the same issue, paid a lot of money for this system mainly to use with the Xbox Series X. Samsung better be working on a fix!

Re: Q990B dolby atmos issues with Xbox Series X

Tdebono — Mon, 12 Dec 2022 01:18:19 GMT

I also have this issue.

Atmos titles sounds great and will show when you click the info button "Dolby Atmos"

Change to a nom atmos game and it when you click info it will says Multi CH PCM, but breaks completely with zero centre sound.

Re: Re: Q990B dolby atmos issues with Xbox Series X

Sptzz87 — Mon, 12 Dec 2022 01:51:59 GMT

What do you mean when you click on "info"?

Re: Re: Q990B dolby atmos issues with Xbox Series X

Tdebono — Mon, 12 Dec 2022 07:38:57 GMT

The 'i' button on the soundbar remote

Re: Q990B dolby atmos issues with Xbox Series X

NoReaction — Tue, 13 Dec 2022 14:39:30 GMT

Same problem here! And also dolby digital games front surrounds gets mapped to the rears really loud! Spent alot on this soundbar and this will probably be my last from Samsung!

Re: Q990B dolby atmos issues with Xbox Series X

Supercrush — Wed, 14 Dec 2022 01:37:38 GMT

Well guess what? I have the exact same problem w/ my xsx connected directly to my 990b. I tried power cycling, giving it auto eq do overs and everything else suggested on av forums and reddit. Nada. I play Battlefield 2042 regularly, and being unsupported by atmos I hate having to toggle from Atmos to Dolby digital everytime I boot the game. It's an amazing soundbar, but as primarily an Xbox gamer this issue can kick rocks. Surely a firmware update can extinguish this? Please? Otherwise this'll be the last Samsung product I purchase

Re: Q990B dolby atmos issues with Xbox Series X

Supercrush — Wed, 14 Dec 2022 01:45:32 GMT

Exactly, I dumped 4 grand on a tv, soundbar and new series x. We have the same frustration

Re: Q990B dolby atmos issues with Xbox Series X

Anonymous User — Tue, 27 Dec 2022 15:42:26 GMT

iam in the same boat. Q995 (europe Version of this soundbar) i managed to get everything working in "standard mode" but the subwoofer only kicks in at some massiv base intense scenes and is cut off way to early, the crossfrequency is completly off here. Also the changing is a massiv hussle for modes and channel loudness. I would also like to see profiles that save all the settings. I use my soundbar for movie watching from the couch and also while gaming at the desk. always need to manually adjust each channel loudness for different positions 😞

Re: Q990B dolby atmos issues with Xbox Series X

ssm52 — Tue, 03 Jan 2023 11:07:46 GMT

I can confirm this bug happened on q990b and q930b.maybe entire qxxxb series.

on Xbox and win10 win11 pc!!!

meantime sound dropout for a second randomly during atmos gaming or non atmos games.

I tested on my lg c2 c9 tcl miniled with xbx pc and a gaming labtop. same story.

So until next firmware update fix this issue, I promise everybody I know will not buy any products from Samsung again.

Re: Q990B dolby atmos issues with Xbox Series X

Anonymous User — Mon, 09 Jan 2023 18:43:54 GMT

They fixed the issue with the latest firmware update available on their support website! Dolby Atmos is now working in all soundmodes with games that dont have nativ dolby atmos support!

Re: Re: Q990B dolby atmos issues with Xbox Series X

Sptzz87 — Mon, 09 Jan 2023 20:53:10 GMT

REALLY? Does the "upmix" option on the dolby app also work??? GOTTA TRY IT

Re: Re: Q990B dolby atmos issues with Xbox Series X

Anonymous User — Mon, 09 Jan 2023 23:42:11 GMT

cannot hear a differenz with the upmix function, but i think the soundsystem takes care about virtually trying to upmix anyway with the adaptive and sourround mode. But something is still bugged. the phantom side channels are messed up and rear speakers are way louder than they should be.

Re: Q990B dolby atmos issues with Xbox Series X

NanoGuidingStar — Tue, 10 Jan 2023 00:08:17 GMT

This issue has not been completely fixed. Read my post here

https://us.community.samsung.com/t5/Home-Theater/Report-a-bug-I-found-for-Q990B-firmware-version-1010/td-p/2481930#M26181

https://www.avsforum.com/threads/2022-samsung-q990b-11-1-4-dolby-atmos-dtsx-soundbar.3231071/post-62247114

Re: Q990B dolby atmos issues with Xbox Series X

Sptzz87 — Tue, 10 Jan 2023 09:13:47 GMT

Once again, Samsung hits the nail in the head.... If they didn't fully fixed it with this one, chances are they will never fix it and just focus on the Q990C.

This is so incredibly frustrating for an expensive piece of equipment... seriously... if any Samsung rep is reading this please please look at the post above and fix it please....

Re: Q990B dolby atmos issues with Xbox Series X

Anonymous User — Tue, 10 Jan 2023 18:31:47 GMT

yea the excitement didnt last long. can confirm that the issue is now only changed but still not solved. Side Channels are buggy, rears loudness does not fit the rest, and overall channel overlap, that normally should accour when using dolby atmos is not present at all.

Re: Q990B dolby atmos issues with Xbox Series X

Scoot5824 — Wed, 11 Jan 2023 23:39:01 GMT

Yeah it's worse now I agree