topic Re: Keep getting BT Music Splitter come up on my Samsung soundbar in Audio & Video

Keep getting BT Music Splitter come up on my Samsung soundbar

MisterChief — Wed, 02 Jun 2021 13:08:17 GMT

How do I fix this? Everytime I play video games or listen to music it randomly kicks me off bluetooth

Its getting annoying

Re: Keep getting BT Music Splitter come up on my Samsung soundbar

Pugs1957 — Wed, 02 Jun 2021 14:33:23 GMT

Sorry, I don't understand your post title. Please clarify.

Re: Re: Keep getting BT Music Splitter come up on my Samsung soundbar

MisterChief — Wed, 02 Jun 2021 14:39:45 GMT

I have a Samsung HW K335 Soundbar and everytime I connect to play music even when in aux mode it will turn of the sound and come up with the message BT Music Splitter.

I want to know how to fix this

Re: Re: Keep getting BT Music Splitter come up on my Samsung soundbar

MisterChief — Wed, 02 Jun 2021 14:41:29 GMT

I even sent it for a repair and they claimed they fixed it and it still is messing up coming up with the same message

Re: Keep getting BT Music Splitter come up on my Samsung soundbar

Pugs1957 — Wed, 02 Jun 2021 16:36:12 GMT

Do you go into the speaker menu and connect these devices which I assume are already paired?

Re: Keep getting BT Music Splitter come up on my Samsung soundbar

MisterChief — Wed, 02 Jun 2021 17:07:17 GMT

Yes

Re: Keep getting BT Music Splitter come up on my Samsung soundbar

Pugs1957 — Wed, 02 Jun 2021 17:45:57 GMT

I think it may be trying to connect to another BT device. Is there anything close by?

Re: Keep getting BT Music Splitter come up on my Samsung soundbar

peter dinan — Tue, 21 Dec 2021 17:51:43 GMT

***** it means that a BT Music Splitter advert constantly appears on our TV etc. and we CANNOT GET RID OF IT.

Re: Keep getting BT Music Splitter come up on my Samsung soundbar

peter dinan — Tue, 21 Dec 2021 17:55:52 GMT

This BT MUSIC SPLITTER is even turning my TV on. Even in the middle of the night. I have to remember to turn the volume down or it wakes me up. Its crimminal, outrageous and rediculous. We should band together and sue BT as a group Action.

Re: Keep getting BT Music Splitter come up on my Samsung soundbar

peter dinan — Tue, 21 Dec 2021 17:59:04 GMT

Very serious problem. WE should join together and sue BT.

Re: Keep getting BT Music Splitter come up on my Samsung soundbar

peter dinan — Wed, 22 Dec 2021 12:21:04 GMT

I have been trying everything to stop this BT advert. Samsung could not help and the internet instructions were no good. For example they would say go to self diagnosis which was not there ! Last night I got so fed up I tried the only thing left which was to unplug the power to the TV. I am disabled. I rerouted the power threw a switchable extension and turned the TV power off for 15 hours. I have had the TV on since 8.30 am and the advert has not appeared. Now I can turn the TV power off every night. Hooray.

Re: Re: Keep getting BT Music Splitter come up on my Samsung soundbar

peter dinan — Wed, 22 Dec 2021 12:23:23 GMT

Try turning the power off - unplug it. After 15 hours off it worked for me.

Re: Re: Keep getting BT Music Splitter come up on my Samsung soundbar

peter dinan — Wed, 22 Dec 2021 12:24:17 GMT

see my post above. Peter Dinan

Re: Keep getting BT Music Splitter come up on my Samsung soundbar

peter dinan — Wed, 22 Dec 2021 12:25:13 GMT

see my new post above - peter dinan

Re: Keep getting BT Music Splitter come up on my Samsung soundbar

Brett Steele — Sat, 05 Nov 2022 16:32:00 GMT

I have the same issue. My sound bar is a paper weight on the weekend because someone close by is connecting to the soundbar constantly.

Re: Re: Keep getting BT Music Splitter come up on my Samsung soundbar

Brett Steele — Sat, 05 Nov 2022 16:32:31 GMT

Did you ever solve this issue?

Re: Keep getting BT Music Splitter come up on my Samsung soundbar

Hawkihawk — Sat, 19 Nov 2022 20:13:43 GMT

This happens to me all the time!!! What is this?!? Why can't I just disable this incredibly stupid and unnecessary feature?

Re: Keep getting BT Music Splitter come up on my Samsung soundbar

Hawkihawk — Sat, 19 Nov 2022 20:21:07 GMT

I'm testing this, General > External Device Manager > Device Connection Manager > Device List

Re: Keep getting BT Music Splitter come up on my Samsung soundbar

Brett Steele — Tue, 20 Dec 2022 19:02:44 GMT

I finally found out why this is happening. My downstairs neighbours had a cheap bluetooth adaptor plugged into their tv for a set of headphones. It obviously will connect to any bluetooth device in pairing mode and there's no way to stop it once it's been paired. Every time they turned the TV on the device would take over my sound bar. Poor design of hardware / software on Samsung's side.