topic Re: Alexa on the HW-S60A Soundbar. in Audio & Video

Alexa on the HW-S60A Soundbar.

rikc1975 — Mon, 29 Nov 2021 12:57:20 GMT

One of the features of the soundbar that is claimed is that you can take control of it, hands free, via the built in Alexa.

I have linked my Alexa account in the SmartThingsApp and it does work if I hold down on the multi-function button for 3 seconds and voice a command. However, Alexa does not work when I send a voice command to the speaker without touching the multi function button. Nothing happens. It doesn't even appear to be listening. The mic is switched on.

Has anyone else come across this? Tried Samsung support but they couldn't resolve it.

Thank you.

Re: Alexa on the HW-S60A Soundbar.

Members_BFQBJFo — Fri, 31 Dec 2021 09:22:13 GMT

I have the same problem. I have tried everything I can think of. Very frustrated.

Re: Alexa on the HW-S60A Soundbar.

ValentinN — Wed, 04 May 2022 21:25:19 GMT

Hello,

I have the same problem, did you solve it ?

Re: Alexa on the HW-S60A Soundbar.

rvwols — Wed, 15 Jun 2022 08:09:30 GMT

I also have this problem. Amazon Echo is always listening. Sonos is always listening. The Samsung Soundbar seems to listen only if you press a button. This imho is not voice control… 😅 Samsung, please make it always listening like Amazon Echo or Sonos. Or make an option to switch it on.

Re: Alexa on the HW-S60A Soundbar.

rikc1975 — Wed, 15 Jun 2022 08:41:15 GMT

Never resolved it unfortunately. Hoping that someone from Samsung reads these pages and acknowledges that there is an issue here that they need to address.

Rich

Re: Alexa on the HW-S60A Soundbar.

rikc1975 — Wed, 05 Oct 2022 16:19:05 GMT

Just noticed these disclaimers on the specs page for the soundbar. Looks like you're not guaranteed the feature despite it being one of the key selling points.

* This service availability may vary by region/service provider/language.
* Actual user experience may vary.
* Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

Re: Alexa on the HW-S60A Soundbar.

Members_ph5LPb1 — Sat, 19 Nov 2022 12:59:58 GMT

Hi , I have just deleted my s60a soundbar from smart things and also reset it and now my alexa control is definatly hand free

Re: Alexa on the HW-S60A Soundbar.

rikc1975 — Mon, 21 Nov 2022 09:05:26 GMT

Thanks for sharing this. I'll give it a go.

👍

Re: Alexa on the HW-S60A Soundbar.

Members_ph5LPb1 — Mon, 21 Nov 2022 14:08:19 GMT

I can't remember exactly what I done.

Deleted the bar from Smart things and Alexa then reset the bar by holding down + and - for 5 seconds , then installed bar back to Smart things and Alexa. then it just worked.

Hope you have success.