topic Re: Soundbar Q700A keeps disconnecting in Audio & Video

Soundbar Q700A keeps disconnecting

Hoofmark — Sat, 26 Mar 2022 12:32:39 GMT

My Samsung Q700A keeps disconnecting from WiFi at random times. No other device has the same problem. The only things I can do is take the power off for a while. After I plug it in again it reconnects. I saw a solution for the Q600A, where a firmupdate supposedly solves this problem. A firmware update however, is not available for my device. Anyone who recognizes this issue and have a solution? It's ridiculous that I have to keep unplugging my device in order for it to work properly.

Re: Soundbar Q700A keeps disconnecting

ChrisM — Tue, 12 Apr 2022 12:59:31 GMT

Hi @Hoofmark

Did you manage to resolve this? If not, could we take the full model code of your Soundbar please? You can find this on the label at the back of the Soundbar.

Re: Soundbar Q700A keeps disconnecting

Hoofmark — Fri, 15 Apr 2022 20:37:46 GMT

No the issue is still the same. The model code is: HW-Q700A/XN

Re: Soundbar Q700A keeps disconnecting

Kxinax — Sun, 29 May 2022 12:08:23 GMT

I have a similar issue:

soundbar q700a disconnects from wifi after watching TV so that I have to manually start and connect and switch the TV back to soundbar whenever I start watching tv again.

nothing I found online so far helped. Hope there are some recommendations here…

Re: Soundbar Q700A keeps disconnecting

Poppen — Mon, 13 Jun 2022 00:58:33 GMT

Did you get this fixed? Im having the same issue.

Re: Soundbar Q700A keeps disconnecting

PKinTX — Wed, 06 Jul 2022 16:06:07 GMT

I am having the same problem. Is there a resolution? I really prefer the wifi connection and I have no idea why it disappears and then magically reappears as an option on my Frame TV

Re: Soundbar Q700A keeps disconnecting

Hoofmark — Sat, 09 Jul 2022 22:31:44 GMT

No reply after I sent the model/type. And the problem is still there unfortunately.

Re: Soundbar Q700A keeps disconnecting

Zilvinas — Sun, 06 Nov 2022 20:03:33 GMT

I have same issue with Q700 constanly looses wifi. Can it be solved finaly?

Re: Soundbar Q700A keeps disconnecting

Hayden21 — Sat, 12 Nov 2022 22:06:02 GMT

Having multiple connection issues. First it stopped connecting via HDMI and arc. Now it won’t connect via wifi. It’s connected to wifi but it doesn’t even show as an option on the tv.

Re: Soundbar Q700A keeps disconnecting

dropgoal — Thu, 08 Dec 2022 15:02:21 GMT

I am having the same issue as well. I thought it might be the Samsung TV as it didn't appear to cut out with music via WiFi from Amazon Echo but it might be that I didn't test long enough. I can see fixes for other Samsung soundbars but not Q700

Re: Soundbar Q700A keeps disconnecting

Members_HdLGPdl — Sun, 13 Aug 2023 23:32:02 GMT

Having problem with SOUNDBAR MODEL Q700C, Press Source and WIFI and message WIFI Dusconnected can anyone help?

Re: Soundbar Q700A keeps disconnecting

Germain72 — Thu, 18 Apr 2024 22:11:16 GMT

Am having a problem where th e soundbar works but it cuts out every since I got a more better Internet EE my TV is a Samsung q 50c
The soundbar HW q 700c it cuts out for about 5 seconds every 2 mins they are saying it's the Internet I just think it faulty

Re: Re: Soundbar Q700A keeps disconnecting

Germain72 — Thu, 18 Apr 2024 22:15:32 GMT

You have to hold down the the soundbar bar remote on the up bit for 5 seconds an it should do it but remember to hold the sub woofer first red light blinking then remote 👍🏽

Re: Soundbar Q700A keeps disconnecting

Redcap01 — Mon, 29 Apr 2024 21:13:44 GMT

Having same issue with Q700C, keeps disconnecting from WiFi. No pattern

Re: Soundbar Q700A keeps disconnecting

Hoofmark — Fri, 24 Jan 2025 08:56:47 GMT

Unfortunately after all this time no solution. No firmware fix, nothing. I've read about similar problems with other models (also losing wifi connection constantly). And Samsung does nothing. This, paired with the abysmal photo quality of my s24ultra (compared to my s22ultra) and the disappointing specs of the S25ultra... But also having to reset my tv on a regular basis because of a flickering screen, it makes me wonder: Samsung, what are you doing? I've been a satisfied customer for many years. But not so much now.

Re: Soundbar Q700A keeps disconnecting

Joe L — Mon, 24 Feb 2025 03:19:45 GMT

Anyone have any updates on this? I am having the same issue with my Q700. Please let me know!

Re: Soundbar Q700A keeps disconnecting

Zilvinas — Mon, 24 Feb 2025 05:09:19 GMT

Samsung in 3 years did absolutely nothing on this case 🤐 still periodicaly rebooiting soundbar....

Re: Soundbar Q700A keeps disconnecting

dejanslo — Mon, 14 Apr 2025 06:25:28 GMT

The same here. This has become more apparent in the last yeat, did not really notice it in the begining, but now it is getting quite frustrating because it is such a pain to get it back to connected.

Since it looks like Samsung is never fixing this, has anyone come to an efficient workaround? Like, dunno, an esp32 connected via BT? (would also want at least spotify and apple's air..whatever service for streaming).

Re: Re: Soundbar Q700A keeps disconnecting

Mark1192 — Wed, 18 Feb 2026 00:45:23 GMT

Mine has literally just started doing this. Connected. Disconnected. On repeat constantly and you cannot reset it via SmartThings app.

Re: Re: Soundbar Q700A keeps disconnecting

Mark1192 — Wed, 18 Feb 2026 00:46:26 GMT

Yep same here. Soundbar needs a firmware update!