topic Re: HW-Q950T Soundbar Can’t Change WiFi Network in Audio & Video

HW-Q950T Soundbar Can’t Change WiFi Network

Shaunf — Sun, 04 Oct 2020 20:10:24 GMT

I've just setup my new HW-Q950T soundbar and the WiFi signal is weak.

Can anyone tell me how to change the WiFi network settings for the soundbar so I can try a different network?

Re: HW-Q950T Soundbar Can’t Change WiFi Network

AsadM — Mon, 05 Oct 2020 11:09:14 GMT

Hope you're doing well. To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.
Try going through the following steps:
1. Install and launch the SmartThings app from your mobile device (smartphone or tablet).
2. On the app, follow the screen instructions to add the Soundbar.
• The automatic pop-up (the second screenshot below) may not show on some devices.
If the pop-up window does not appear, press “ ” on the Home screen. The Soundbar is added
to the app.

Re: HW-Q950T Soundbar Can’t Change WiFi Network

Shaunf — Mon, 05 Oct 2020 14:10:05 GMT

Hi @AsadM ,

Thank you for your reply.

I had already managed to setup the WiFi network using the SmartThings App. The problem I’m facing however is that this WiFi network is rather unreliable in this part of my house and I can’t work out how to change the WiFi settings such that the soundbar picks up a different WiFi network.

Re: HW-Q950T Soundbar Can’t Change WiFi Network

Harbinger — Tue, 06 Oct 2020 14:33:39 GMT

Having the same issue here. Can't seem to change network to a better one i have in the house.

Re: HW-Q950T Soundbar Can’t Change WiFi Network

Mic25 — Tue, 20 Oct 2020 07:46:16 GMT

Having the same problem, can‘t change the network. The devices the SmartThings app is on are on a different (more reliable network)

Re: HW-Q950T Soundbar Can’t Change WiFi Network

NotSoWise — Wed, 09 Dec 2020 10:52:48 GMT

It is silly @Shaunf, @Harbinger, @Mic25, but actually simple. Delete the device from your smartTthings app and then scan nearby for device to connect again from SmartThings app to your device. It may ask you to change owner to yourself again in some cases with the volume -button, but should take you just a couple of minutes to connect to new wifi SSID.

Re: HW-Q950T Soundbar Can’t Change WiFi Network

Fox_56 — Thu, 10 Dec 2020 17:56:45 GMT

I have tried this and it just reconnects to the same wifi ssid that it was on before

Re: HW-Q950T Soundbar Can’t Change WiFi Network

Fox_56 — Thu, 10 Dec 2020 17:57:47 GMT

With no option to select another or reconfigure. Cannot choose another ssid/wifi network

Re: HW-Q950T Soundbar Can’t Change WiFi Network

Shaunf — Thu, 10 Dec 2020 19:48:46 GMT

In the end I returned these speakers for a refund. The soundbar itself was okay, but the sub and surround speakers that came with it were extremely disappointing. Also, the SmartThings App leaves a lot to be desired. The system I have now was significantly more expensive but well worth it.

PS. As I was packing the soundbar to return it I think I remember seeing a reset button. So maybe changing the SSID requires a factory reset followed by a complete re-configuration. I didn’t try it though because by then I’d already decided I wasn’t keeping the speakers.

Re: HW-Q950T Soundbar Can’t Change WiFi Network

NotSoWise — Thu, 10 Dec 2020 21:30:03 GMT

Please ensure that your own device (phone/tablet) is connected to the new SSID you want to connect, I specifically connected to a new SSID.

Re: HW-Q950T Soundbar Can’t Change WiFi Network

NotSoWise — Thu, 10 Dec 2020 21:40:16 GMT

You don't need a full reset, one may additionally try a sequence of press 1. network button at the bottom of soundbar, 2. delete the device from smartthings, 3. Connect to the new or preferred ssid on your phone, 4. Scan and add device again from app, 5. If in step 4, the smart things app doesn't let you select new or preferred ssid for the soundbar, try disabling the ssid, the soundbar connected to earlier from your router for a few minutes, so that you see new/other ssids on the Smart things app in Step 4.

Re: HW-Q950T Soundbar Can’t Change WiFi Network

Fox_56 — Thu, 10 Dec 2020 22:34:04 GMT

That's done the trick! The Network button in step one was key. Many Thanks. I don't suppose you know how to get spotify to work on it by asking Alexa? It says playing [Name of Song] on Spotify, but it never starts playing. Thanks for the above regardless!

Re: HW-Q950T Soundbar Can’t Change WiFi Network

Asfia — Wed, 27 Jan 2021 07:42:38 GMT

Same here.

Re: HW-Q950T Soundbar Can’t Change WiFi Network

Dinasia20 — Sat, 03 Jul 2021 10:07:10 GMT

My update. #2 "Delete device from smartthings" here is the current link to achieve this.

https://www.samsung.com/us/support/answer/ANS00078853/

After Steps 3. and 4. device (soundbar) now under new SSID and working fine via the smartthings app. Thanks NotSoWise.

Re: HW-Q950T Soundbar Can’t Change WiFi Network

nlundqvist — Fri, 14 Oct 2022 18:42:30 GMT

I've tried everything above but can not get the sounder to register to a new SSID at home. All ideas are welcome. I am a bit flabbergasted that this change can not be made via the Smartthings app directly.

Re: HW-Q950T Soundbar Can’t Change WiFi Network

Łukasz_M — Wed, 23 Nov 2022 14:34:38 GMT

The one thing you can do is reset the wifi network port in a soundbar. On the bottom, there is an ID SET Button. Press for 30 seconds and NETWORK will be OFF. Again for 30 seconds and NETWORK will be ON.

There is a problem with some routers with newest WPA3 (three) security. If You try to connect to WIFI with this security it will hang on the wifi port. ->You can recognize this situation during adding a device to the application. There will be questions about passwords but typing passwords will be impossible. You will not able to connect to any network until resetting the WiFi port including previous networks with WPA2 (two) security.

Re: HW-Q950T Soundbar Can’t Change WiFi Network

Boba — Fri, 10 Feb 2023 21:05:30 GMT

Exactly the same issue, I have been struggling for days now. Very frustrating…

Re: HW-Q950T Soundbar Can’t Change WiFi Network

Mike the bike — Sat, 11 Feb 2023 21:40:41 GMT

Followed @NotSoWise advice AND resetted the bar by pressing + and - for 5 seconds.

THIS HELPED and solved everything with my connectivity issues.
Check my post on anther thread if you have problems with spotify connect.

Re: HW-Q950T Soundbar Can’t Change WiFi Network

MarkLatham — Mon, 22 May 2023 07:50:01 GMT

Worked for me after I changed all of my device connections to a different wifi band.