topic Re: HW Q90R stuck in store mode in Audio & Video

HW Q90R stuck in store mode

Tferdit — Wed, 22 Apr 2020 02:56:11 GMT

HW 90R stuck in store mode What is the steps to get it unstuck or reset?

Re: HW Q90R stuck in store mode

TessM — Wed, 22 Apr 2020 10:23:05 GMT

With the power off, Press and Hold the Volume Down Button on the soundbar until the display comes on and use the remotes navigation pad/buttons to change the shop mode setting.

Re: HW Q90R stuck in store mode

Dadd1o — Mon, 13 Jul 2020 12:30:42 GMT

I can't hold the volume down button as none of the 4 buttons work as it is in shop mode to stop the kids pressing the buttons

Re: HW Q90R stuck in store mode

Je655 — Mon, 13 Jul 2020 12:58:55 GMT

@Dadd1o wrote:

I can't hold the volume down button as none of the 4 buttons work as it is in shop mode to stop the kids pressing the buttons

"With the power off" your device needs to be off and when you do the described action by @TessM to power your device on to the menu your looking for.

Re: HW Q90R stuck in store mode

Mrp911s — Sat, 31 Oct 2020 07:34:19 GMT

To add for the Shop mode fix for my Q80R I had to use the volume down on the remote as the buttons on the sound bar did not work. I got a good deal on an open box without any documents or a remote. This soundbar does rock. Now that it is setup as supposed to be I am very pleased with it. The hdmi arc setup required my Panasonic to be setup as external speaker with the viera link setup. Good luck.

Re: HW Q90R stuck in store mode

Mrp911s — Sat, 31 Oct 2020 07:35:29 GMT

Have to hold the down volume on the remote with the unit off.

Re: HW Q90R stuck in store mode

EC07 — Thu, 19 Nov 2020 03:05:56 GMT

This worked also on my HW-Q70R Thanks!

Re: HW Q90R stuck in store mode

lightleaks — Sun, 18 Apr 2021 19:29:04 GMT

What shop mode do you change it to? I can cycle through SHOP1-SHOP7, but then anytime I press a button with any of those options selected, the display shows SHOP NG.

What steps do I take after SHOP is displayed?

Re: HW Q90R stuck in store mode

morice — Sun, 16 May 2021 13:36:46 GMT

very good question. I have the same problem. Shop 1- 7 or Shop NG?

But where is "Shop OFF" ???

Or means "shop NG" the same than "shop off"?

Re: HW Q90R stuck in store mode

morice — Sun, 16 May 2021 13:40:37 GMT

Hi @TessM ,

What shop mode do you change it to? I can cycle through SHOP1-SHOP7, but then anytime I press a button with any of those options selected, the display shows SHOP NG.

What steps do I take after SHOP is displayed?

The is no "shop off" displayed on my soundbar HW-MS650... 🤔

Re: HW Q90R stuck in store mode

CornelPalm — Mon, 17 May 2021 07:04:30 GMT

Same here, wanted to test the difference but when shop6 is displayed and you push any button it changes to shopNG and that is it.

Re: Re: HW Q90R stuck in store mode

cliffsmiff — Fri, 09 Jul 2021 07:01:43 GMT

But this just let's you cycle through different shop modes. It does not actually allow you to get out of shop mode. Did anyone solves this. For the amount of money this thing costs the support is really disappointing

Re: Re: HW Q90R stuck in store mode

lightleaks — Sat, 10 Jul 2021 12:12:10 GMT

I ended up sending my unit in and having it fully repaired for $80, shipping and labor. Worth it for me

Re: Re: Re: HW Q90R stuck in store mode

cliffsmiff — Sat, 10 Jul 2021 12:17:22 GMT

@lightleaks did you have the same problem? They mentioned sending it for repair however I just thought it would end up costing £500 of something like that. Definitely worth it for £80. I use it loads

Re: Re: Re: HW Q90R stuck in store mode

lightleaks — Sat, 10 Jul 2021 12:20:00 GMT

Yes, I had the same problem, the unit wouldnt connect to bluetooth and wouldnt connect with peripherals, just kept going into "shop" mode. They said in the repair report there was a fried board causing it. Id recommend the repair.

Re: Re: Re: Re: HW Q90R stuck in store mode

cliffsmiff — Sat, 10 Jul 2021 12:28:18 GMT

@lightleaks, really appreciate the response. I will definitely get it sent away to get looked at. Thanks for your response.

Re: HW Q90R stuck in store mode

Nachog35 — Sat, 28 Aug 2021 18:15:15 GMT

Has anyone found a solution that works at home and doesn’t require sending the unit in for service?

same issue for me the volume Volume - button will show the shop6 code I can scroll through shop 1-6 but not select any of them. I can stop on one of them but it always goes back to shop6 then displays shop NG but can’t change that either

my software is up to date and all the other pieces are lit up blue and connected subwoofer and surrounds.

super frustrating as with shop6 it shuts down volume to 0 every 15 minutes and I have to power down, power up, re-select the input I was watching and turn the tv back on.

Re: HW Q90R stuck in store mode

Nachog35 — Sat, 28 Aug 2021 19:37:48 GMT

Same issue just started on my q90R after about 15min volume goes down to zero no other remote or buttons on unit work and I must power down then power back up. Shop6 and Shop NG codes displayed on shut down.

please help the only fix I’ve seen on other forums is to send in the soundbar for repair which is a huge hassle.

Re: HW Q90R stuck in store mode

Nachog35 — Fri, 03 Sep 2021 12:43:08 GMT

Hi @TessM

Re: HW Q90R stuck in store mode

Nachog35 — Fri, 03 Sep 2021 12:44:49 GMT

Hi, @TessM

is there a direct message mode on the forum for help? Shop6 Mode!!!!! Has anyone been able to clear and return to normal? Please help looking forward to a solution that doesn’t require me to disassemble my whole set up and go through the hassle of shipping/ sending the unit back to Samsung for a repair on a product. The service hotline told me to just turn / unplug the unit for a few minutes plug it back in and it should clear.

it didn’t.