topic Re: TV connection to Soundbar keeps disconnecting in Audio & Video

TV connection to Soundbar keeps disconnecting

SRW — Sun, 20 Feb 2022 08:51:47 GMT

I have the same problem reported widely across a number of Samsung soundbars where the connection between the TV and the soundbar keeps disconnecting and the TV resorts to outputting sound via its own internal speakers.

Has a solution been found? Has Samsung even acknowledged the fault that so many customers have reported actually exists?

I have a Samsung Q90T TV and a Samsung HW-S60T soundbar.

I had problems when I initially set them up - I remember learning that Samsung soundbars had this defect then - I can't remember the precise details of the workaround the community came up with (If I recall properly, Samsung just denied the problem existed) was to not use Arc - and accept degraded performance.

Anyway, cut to now, and the problem has appeared again.

I thought I might try updating the soundbar software, but that revealed more Samsung defects! I can add the soundbar to SmartThings (and it works fine for checking its status etc) but it won't connect to the TV via WiFi (and in the process, the software then disables the soundbar in SmartThings, stating the soundbar is "offline" - until you remove the soundbar from Smart Things.

This is one of those Samsung problems where you start off wanting do so something simple - just have the Samsung TV play sound through the Samsung soundbar - and then all the Samsung failings take you down a spiral - to get it working you need to update the software - that doesn't work.

To do that you need to connect the soundbar to the Wifi. That doesn't work.

To do that you need to connect the soundbar to the TV using Smart Things. That doesn't work. The software actually disables the functionality there was there before.

Crunchingly frustrating.

Re: TV connection to Soundbar keeps disconnecting

xSteveuk — Sun, 20 Feb 2022 09:06:35 GMT

Hi,
You may have read this page
But thought it may help
With the issue you are experiencing

Set up your Samsung Soundbar - Connect to TV with HDMI and more

https://www.samsung.com/us/support/answer/ANS00049272/

Samsung Soundbar loses audio/video sync or disconnects when connected via HDMI ARC

https://www.samsung.com/us/support/troubleshooting/TSG01211322/

Re: TV connection to Soundbar keeps disconnecting

SRW — Tue, 22 Feb 2022 07:30:09 GMT

Thanks Steve. Unfortunately they don't help. I managed to update the firmware by getting hold of the fairly odd USB cable Samsung forces you to use (since Samsung WiFi update method is broken and doesn't work) and it's made no difference.

So frustrating!

Re: TV connection to Soundbar keeps disconnecting

Members_veRXLQz — Sat, 21 May 2022 16:07:03 GMT

Same for me. Soundbar Q950A, latest firmware according to SmartThings.

Samsung (smart) TV as well. Both connected via ARC.

I can add the soundbar to the SmartThings app, connect the soundbar to the same wifi and works wel..

After a while, the soundbar is ALWAYS displayed as OFF, there is no way to manage it from within the app.

The TV works well, though.

Re: TV connection to Soundbar keeps disconnecting

alexwent — Mon, 22 Aug 2022 17:39:10 GMT

I experienced the "Network disconnected" problem earlier in the year on my model S61A soundbar, and ended up solving it by doing three things:

1) Using an optical cable instead of HDMI ARC
2) removing the soundbar from SmartThings
3) Turning off WiFi under TV > General > Network > Expert Settings

Recently, I wanted to set up Spotify Connect just with the soundbar, so I added it again (this time without turning on the TV's wifi).

It worked perfectly for about 24 hours before suddenly and loudly announcing 'Network disconnected' while I was watching TV. Heigh-ho.

Re: TV connection to Soundbar keeps disconnecting

85B9-2KlipschPioneer — Tue, 01 Nov 2022 12:11:51 GMT

Hey, Buddies.

The issue is not with soundbars, it is TVs' issues with ARC/eARC connectivity and it doesnt really matters which sound system you connect.

I am using 85BU8000 panel with pioneer LX305 and 9.2 surround system composed of Klipsch speakers and subs.

Everything worked well for 2 days, after going to sleep, woke up in the morning to turn on some nice morning tune and whooops!

Nothing works, TV seeing receiver, after switching to receiver, for a few seconds the tv is quiet and all of a sudden, turns back tv speakers (switches output).

More than that, the TV also stopped seeing the xbox console. Thus, not only ARC been affected...

Whats done to try to solve?

Have upgraded receiver to latest firmware, have upgraded tv to latest firmware. Nothing.

Then i went throughout factory reset on both, TV and receiver. The receiver tells - use TV to continue setup. But TV doesnt see its video transmission... Not seeing xbox's video transmission... Failing to send audio to receiver.

Tried to find assistance with samsung with no any luck.

What a frustrating situation!!!

I had plenty of samsung panels before, they always been highly reliable, but am now wanting to return that freaking samsung panel that been at my home for less than 2 months and get Bravia by Sony ~90 inch... I will add $, but get reliable panel and open android on it! That tizen os was also big frustration, no apps, everything locked, etc.

Re: TV connection to Soundbar keeps disconnecting

Stargazer2001 — Tue, 28 Mar 2023 06:35:53 GMT

Same problem. Frustrating. After a while the TV disconnects optical output and changes to TV speakers. We then need to go to settings and select Optical Output again.

Bluetooth has a slight delay to the image, so that does not work. Annoying while watching people talk on TV.

Have not tried USB yet, but disappointed that Optical and BlueTooth is not useful, as I paid for it.

What can we do?

Re: TV connection to Soundbar keeps disconnecting

David Diaz — Fri, 07 Apr 2023 04:48:46 GMT

same here, needs to reconnect by pairing every single time I turn the TV on. I have a Samsung K4 TV and Bluetooth sound bar. This started recently, it worked well for the last 4 years!! Must’ve benn a software update in the last three months. So annoying. I am ready to go Chinese if Samsung continue with its disregard to these complains.

Re: TV connection to Soundbar keeps disconnecting

Ryan1990 — Fri, 14 Apr 2023 19:18:23 GMT

I've got the same issue with my new TV and new hw-b650 soundbar.

Beginning to wish I didn't "upgrade" my previous set up

Re: TV connection to Soundbar keeps disconnecting

Jagodinac — Sat, 15 Jul 2023 20:33:53 GMT

Same things are happening to me too. Samsung TV Crystal UE43TU7002 SMART and hw-b650 soundbar are connected via eArc hdmi.

Besides, I am using Nvidia Shield 2019 (tube version), connected to the TV via non-eArc hdmi.

Everything was fine and perfect for 2 years. Using the one remote - for the Shield. From time to time it would loose connection - I did the update via usb and everything went back to be perfect.

But in the last weeks the problem is beyond solving. No usb update is working, wi-fi also... At one point sound goes through soundbar then no sound and after that sound goes through TV speakers. After a couple of minutes it again autamatically tries to connect to the soundbar, so the sound is muted for a 10-20 seconds, then comes back through the Tv speakers.

It is very frustrating and annoying!

When I connect the soundbar through an hdmi (not eArc) - no sound! And I use different hdmi cable.

In the TVs settings, in the sound menu - soundbar appears and gets lost continuisly.

So, in order to use the soundbar I have used the optical cable, so now have to use its remote with other remotes (TVs and Shields)...

And I am keep trying to understand what the problem actually is.

There was no update of the TV or the soundbar recently. Maybe some auto-update that I have missed to see...

HDMI cables? Don't think so because when I connect other devices using these HDMI cables everything is perfect.

Is there a solution to this lost connectivity problem?

Re: TV connection to Soundbar keeps disconnecting

Rob_D — Tue, 29 Aug 2023 23:22:27 GMT

I just got a Q80C and a HW800C. Apparently I just bought a new way to turn your TV on. Spend an hour trying to get the soundbar to work with the TV disconnecting and reconnecting and reconfiguring on and on and on. The eARC went from being HW800C to MXB42 TXB whatever that is. If I turn the tv off the soundbar/tv wifi goes away and doesn't come back unless I delete the device from DumbThings and add it back again. In the meantime it defaults to telling me eARC isn't all it's chalked up to be and receiving a bit of sound as it switches between TV speaker and defaulting back to eARC. $3000 for nothing.
I'm not even going to ask how to fix it because obviously fixing is all the tv/soundbar is good for.

Re: TV connection to Soundbar keeps disconnecting

Digital Ben — Mon, 04 Sep 2023 09:41:27 GMT

I have exactly the same problem. After a few years of perfect picture and amazing sound, ARC HDMI drops out and thankfully HDMI WiFi works.

it works for a while, then that drops out. Then I can go back to ARC HDMI.

this is so frustrating, we paid good money to get a high quality system that is easy to operate. Now I have to walk everyone through how to fix it.

replaced the HDMI cable with a 4K one. Worked a treat for about an hour.

it must be an update or a memory issue

Re: TV connection to Soundbar keeps disconnecting

Rabbieboy — Tue, 10 Oct 2023 05:51:50 GMT

I just got new tv and soundbar last week. EVERY morning soundbar comes on for a few seconds then disconnects! A quick fix is to switch tv off at mains plug for a few seconds, but I shouldn’t have to do that every day after spending literally thousands of pounds on my equipment! I only wish to connect via Bluetooth not hdmi or optical.

I have

SAMSUNG OE85080CATXXU 85" tv and

SAMSUNG HW-Q930C/XU 9.1.4 soundbar.

Any solution idea greatly appreciated!

Re: TV connection to Soundbar keeps disconnecting

Digital Ben — Tue, 10 Oct 2023 08:43:32 GMT

Hi mate,

I suggest that you should update the firmware (system update) on your TV. I did that and a few days later it worked.

It’s worth a try

Cheers,

Re: TV connection to Soundbar keeps disconnecting

Rabbieboy — Tue, 10 Oct 2023 14:36:17 GMT

Hi Ben, yes that was my first thought, but software was up to date. I tried turning off auto update, and that worked for 1 night! I’m not happy at all, like others, after spending over £3000!

Re: TV connection to Soundbar keeps disconnecting

Mjay871 — Mon, 13 Nov 2023 02:45:54 GMT

Brand new Q80C with basic same issue. It’s all good till I turn off the TV. When I turn it back on my JBL sound bar has disconnected and it has gone to TV speakers. Have to go back into the menu to get the sound bar back. It’s connected with the optical connection. Works great other then that

Re: TV connection to Soundbar keeps disconnecting

Mjay871 — Mon, 13 Nov 2023 02:48:06 GMT

Has Samsung responded to this problem?

Re: TV connection to Soundbar keeps disconnecting

Rabbieboy — Mon, 13 Nov 2023 17:21:25 GMT

I found that using a good quality HDMI cable keeps the connection between the soundbar and external surround speakers in my Samsung Q930C with my new Samsung TV. I also have an optical cable attached, but TV and soundbar apparently look to connect with the HDMI cable before optical one, according to the instructions. No loss of connection/sound in last 5 days or so since using HDMI. The sound is amazing, like being at cinema!

Re: TV connection to Soundbar keeps disconnecting

chelseamouse — Mon, 20 Nov 2023 18:40:20 GMT

I'm having the same problems only had tv and soundbar a few months just got the soundbar back from Samsung having the firmware updated however I still have the same issue

Re: TV connection to Soundbar keeps disconnecting

Elias_nl — Tue, 28 Nov 2023 23:31:56 GMT

Hello all,

I thought to write the ONLY solution I found Maybe this helps someone in the future. After trying everything mentioned in this report and doing extensive research I found out the issue.

There are two issues that might be causing this problem (if simple issues like removing the electrical cable and resetting the TV and soundbar did not work) :

1- The software of the tv needs updating. And I am not talking about auto update through wifi or USB. Someone from Samsung needs to remotely access your TV and update it. This is the Only way that worked for me. So my advice call (not text or write on the forum) samsung and let them do this.

Now this is problem number 2 the remote. Yes the remote. After fixing my issue through the remote access and updating the software my soundbar worked perfectly and the sound output was automatically fixed and everytime I turned on the TV the output is tv+soundbar Until I linked the soundbar remote to the universal TV remote. DON'T DO THAT. you can operate the soundbar with smarthings. After I linked the remotes the same issue happened again soo I had to do the same thing all over again.

I hope this helps.

Good luck