topic Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account in Audio & Video

HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

leavingadream — Fri, 29 Oct 2021 10:04:43 GMT

I've recently bought a new soundbar - HW-Q800A, but from the start have had issues setting it up. Currently, I cannot get it connected to WiFi netowork. SmartThings App recognises new equipment and starts the set up process, but ends up with an error as the product cannot be registered to my Samsung Account. I've tried the fix solutions provided on the app - (switch off the soundbar, restart the router etc) - but nothing has worked.

Anyone experiencing the same issue?

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

RG444 — Fri, 05 Nov 2021 16:12:11 GMT

I have a similar issue, I have the HW-Q700A and my SmarThings app can't even find the soundbar. Samsung please help us.

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

TurkDon97 — Sat, 13 Nov 2021 03:41:54 GMT

Just got a Q800A soundbar and had the same problem. I found a fix on another old thread though that worked for me first try.

First, ensure you have Two-Factor Authentication set up on your Samsung account. I hear this won’t work otherwise. Once that’s set up, continue on.

You want to sign out of the SmartThings app, delete the SmartThings app, reboot your phone, and unplug your soundbar.

When your phone starts up again, plug in the soundbar and turn it on, and make sure it’s on the WiFi source. Then install the SmartThings app on your phone, open the app and immediately sign in to your Samsung account on the first screen that appears (there should be a button for this). Accept all permissions that pop up (like location, connect to devices, allow microphone and such). If the location popup requires you to go to Settings for Always Allow, then press the Settings button and toggle that on, then go back to the SmartThings app.

You should get an automatic pop up to add your device. Make sure you press Add, and not the other options (Later and Not Now). The setup process should work properly now. (You’ll even get an extra step at the beginning now to add location and room).

Hope this helps.

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

alexgerch — Fri, 04 Feb 2022 21:34:18 GMT

I have exactly the same issue with Q800A soundbar, it just hangs at the last step of adding in SmartThings saying registering with your Samsung account...

Unfortunately Samsung support is useless. Did you find a way to resolve it?

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

Sagarlawhate — Fri, 11 Feb 2022 14:29:26 GMT

Having exact same issue. The method told above did not work for me. Need help connecting the soundbar via wifi. Smartthings app is stuck at registering user. Very frustrating.

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

leavingadream — Tue, 15 Feb 2022 13:46:38 GMT

Dear all, it's strangely comforting to hear that others came across the same issue as I did. Clearly, there is something wrong with the SmartThings App or the soundbar. I hope Samsung will look into it soon as it's been incredibly frustrating.

In any case, somehow I've managed to finally connect the soundbar to my WiFi network but it's unclear to me which step has actually worked. In desperation, I've gone through these steps:

- completely closed my Samsung Account (deleted the account) and deleted SmartThings App

- reset the soundbar and the router

- opened a new Samsung Account

- downloaded SmartThings App

- turned on the soundbar

- proceeded with the set-up process, which this time, successfully registered the device to my Samsung Account.

It's hard to tell why it has finally worked as I've tried all of these steps before. But somehow it did.

I wish everyone good luck!

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

DorantesAj — Fri, 11 Mar 2022 16:18:29 GMT

this works for me! I just activate the two factor authentication, thank you!

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

elcoyotino — Sun, 10 Apr 2022 20:19:26 GMT

Hey dude, just wanted to reply to say thanks. I was at wits' end with this on my S60A soundbar, and your fix worked! No clue why, but it did! Thank you!

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

elcoyotino — Sun, 10 Apr 2022 20:24:42 GMT

Hey dude, just wanted to reply to say thanks. I was at wits' end with this on my S60A soundbar, and your fix worked! No clue why, but it did! Thank you!

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

lagozit — Fri, 06 May 2022 14:54:52 GMT

Q700A here. I bought a micro usb OTG cable (male micro USB to female USB type A) and updated the firmware with the USB. As soon as I plugged in the USB, it started showing "upda-te" in the led display and restart after a while. After the firmware update, I could connect to smartthings and register the soundbar.

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

groot843 — Wed, 25 May 2022 19:20:56 GMT

Finally an answer to my question. Worked like a champ. THX!

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

ArnieM — Sun, 02 Oct 2022 23:55:32 GMT

I got mine to work. What I did was uninstall Smartthings and unplug the soundbar. rebooted the phone, reinstalled Smartthings and plugged in the soundbar. It found the soundbar right away but still had a problem so I deleted the soundbar and readded the sound bar and it worked. The firmware was up to date and I had the 2 step on.

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

Bentonski — Fri, 11 Nov 2022 04:20:34 GMT

I have a Samsung Q800B. It keeps falling off Wifi, incredibly frustrating for how expensive this is.

Re: Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register thro..

Luey — Thu, 19 Jan 2023 20:39:26 GMT

Thank you so much, this worked first time for our q990b after trying to figure this out for so long!

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

Chris Martin 346 — Thu, 09 Feb 2023 22:38:16 GMT

Don’t know why but yes this works.

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

Members_AbQb8dF — Mon, 20 Mar 2023 21:02:02 GMT

This solution worked, thanks!

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

Jp123 — Fri, 31 Mar 2023 03:00:53 GMT

Had the same issue…

first and MOST important thing to do is update the firmware on the Soundbar. It will not work if it is not up to date.

second is to enable 2 factor authentication on your smart things app and Samsung account

when you first connect it to the WiFi it will show that it is connected to your WiFi before the registration step. If it is not showing connected in this step put your WiFi password back in. Stay very close to your soundboard during the process

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

Chris Martin 346 — Fri, 31 Mar 2023 14:09:55 GMT

Using Samsung support, in the end they had me unplug everything (main bar and subwoofer) and plug it back in. It worked. Unfortunately this is the second time it’s happened so I’m am hoping it’s not a continuous problem.

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

ChasFW — Fri, 29 Dec 2023 22:27:46 GMT

I had exactly the same problem. I solved it by switching off the router, unplugging the TV and soundbar. I then turned on the router, and after it had stabilised, turned the TV and soundbar back on. The soundbar WiFi now connected.

Re: HW-Q800A - can't connect to WiFi as the soundbar doesn't register through SmartThings on my Samsung Account

Hirise — Mon, 05 Feb 2024 22:41:53 GMT

Thank you so much. I thought I had tried everything. That sequence worked flawlessly.