topic Re: Q-Symphony played through Wi-fi instead HDMI-eARC in Audio & Video

Q-Symphony played through Wi-fi instead HDMI-eARC

Mastajacobius — Sun, 28 Nov 2021 10:03:25 GMT

Hello,

I have Samsung QN90A TV and Samsung HW-Q700A soundbar. I plugged the soundbar into TV via HDMI-eARC cable.
As I said in the title, my problem is that Q-Symphony is only available to play via Wi-Fi connection instead of HDMI-eARC cable.
I can only have soundbar play via HDMI-eARC, but not TV speakers + soundbar, that is only restricted to Wi-Fi.

When I go in Settings > Sound > Sound Output to turn on Q-Symphony:

Only option I get is "TV +[AV] Soundbar Q700A (Wi-Fi)" instead of "TV +[AV] Soundbar Q700A (HDMI-eARC)".

This surely means my audio output is limited when watching content with Dolby Atmos and alike, right?

Also, for whatever reason - whenever I turn on my TV, soundbar doesn't turn on autonatically, so I need to turn on Q-Symphony manually every time....

This is really driving me crazy, I really need some help here please.

Regards,
Masta

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

Members_BTuXmbc — Tue, 30 Nov 2021 09:36:18 GMT

I am having exactly the same issue with my QN95A TV and the HW-Q700A. I am using the HDMI cable provided in the box

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

DicedSourApple — Sun, 05 Dec 2021 02:55:54 GMT

Same issue here

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

Mastajacobius — Sun, 05 Dec 2021 13:40:18 GMT

OP here.
So I did a factory reset on both my TV and soundbar which fixed the problem... sadly I cannot provide any more troubleshoot info as in why and how.
Hope this helps fixing your problem.

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

PhilHowe — Fri, 28 Jan 2022 12:58:58 GMT

Hi, any joy with a fix for this ? I’m getting the exact same issue with a HW-Q950T sound bar.
I have just ordered some premium ultra high speed HDMI Cables in the hope it may help !

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

majipoor — Fri, 28 Jan 2022 15:15:10 GMT

I have exactly the same problem : The frame 65 2020 and Q950a, Q Symphony is available only for Wifi. Not on HDMI.

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

Jakecalvert — Sun, 13 Feb 2022 02:34:44 GMT

Same issue here. It happened right after I added the Alexa functionality.

HW-Q900T W/ QN90A TV.

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

Hawk2078 — Sun, 27 Feb 2022 15:08:30 GMT

Was having same issue … was on arc hdmi for a year but then was Wi-Fi for some reason … after factory resets didn’t work I was at a loss … what finally worked for me was toggling the TV anynet+ CEC off and then on

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

PhilHowe — Sun, 27 Feb 2022 15:10:12 GMT

That’s interesting, and this worked for you ? I’ll give it a try later and see what happens.

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

PhilHowe — Sun, 27 Feb 2022 15:18:15 GMT

Tried Anynet+ off and on to no avail. So ***** frustrating that over £2,000 of tv and audio equipment from the same manufacturer doesn’t work as it should.
will be staying away from Samsung in the future.

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

Hawk2078 — Sun, 27 Feb 2022 15:19:53 GMT

It did … I knew my cords were still good because the tv had it as an source but wasn’t “powered on” … as soon as I toggled anynet off/on got a pop up “dolby atmos device recognized” … and hdmi 3 went from unknown to soundbar

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

PhilHowe — Sun, 27 Feb 2022 15:22:40 GMT

Wish mine would, my Samsung tv doesn’t even recognise that it has a Samsung sound system attached and identifies is as unknown device. How this can happen is perplexing to say the least

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

majipoor — Tue, 01 Mar 2022 15:28:15 GMT

Honestly, I would like SAMSUNG to investigate on this, it's easy for them and IT SHOULD work as advertised. WHY MY SAMSUNG THE FRAME 2020 CAN'T CONNECT WITH Q SYMPHONY USING EARC WHEN IT DOES ON WIFI??????

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

AndrewShu — Mon, 14 Mar 2022 20:00:08 GMT

I turned off the power of the TV not only with the remote control but also from the outlet, and also turned off the power from the outlet of the soundbar. then unplugged the hdmi cable from the tv. after 2-3 minutes (this is important) I connected the hdmi cable, then turned on the power of the TV, then the soundbar. everything worked

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

PhilHowe — Mon, 14 Mar 2022 21:51:53 GMT

You Sir are a legend, I have spent weeks trying to sort this issue and as someone who hates things not working as they are supposed to it has really bugged me.
now works a treat, exactly as described.
Thank you 😊

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

damelloman — Mon, 21 Mar 2022 13:38:40 GMT

I kept having a similar issue and this resolved it! Thank you! I was skeptical that this would resolve the issue. Before, it would recognize the TV + Soundbar, but it was only playing some of the sound. I could hear back ground noises but not people speaking. After performing the "connection ceremony" as described above, it all works perfectly! Thank you so much!!!

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

AndrewShu — Tue, 22 Mar 2022 11:36:40 GMT

Thank you for appreciating my comment. But, solution helped me only temporarily, after turning off the TV, the problem reappeared. There is another easier and better solution. TV can be turned on. You need to turn off the soundbar (button on top), then turn it on, press "-" and "+" at the same time and hold, the inscription "INT" should appear on the soundbar, then it will become less bright, "bye" will appear on the screen of the soundbar next, and it will turn off. The buttons can be released. Turn on the soundbar. TV will detect it, as for the first time, it will ask you to set it up. Now it works steadily.

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

retiredat44 — Thu, 30 Jun 2022 10:52:23 GMT

I have lots of Samsung stuff, and what I find so very upsetting annoying is the features can just beconme outdated and never updated patched, or used or not used ina couple of years,,, like we can jsut go buy new stuff everything Samsung want to change colors or features... and say tough luck if soemfeature makes it obselte because theyc an't patch it and just don't care after the sale.. just keep buying more, more, more...

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

Sthoma87993 — Sat, 09 Jul 2022 08:42:18 GMT

I have same issue with qn90b tv and q930b( soundbar). It gets fixed after 10 minutes of watching tv and this option appears and it need to manually select symphony. But next time when I switch on the tv . It’s goes back to hdmi-earc. Every time waiting and manually setting to q-symphony is painful

Re: Q-Symphony played through Wi-fi instead HDMI-eARC

AndrewShu — Sun, 10 Jul 2022 03:53:11 GMT

I have an android-box (mibox s) connected to my tv via hdmi. When the tv-box is enabled, but not even serving as the source for the current view, then q-symphony is reset to hdmi-earc. if the tv-box is turned off or disconnected from hdmi, then after a while q-symphony itself is determined and works stably until the tv-box is turned on again. this is not a solution to the problem, but it is. I have not contacted Samsung support with this issue. Probably there is an hdmi conflict in the TV