topic Re: Soundbar S61A Loosing Digital Signal in Audio & Video

Soundbar S61A Loosing Digital Signal

Chris M — Tue, 04 Jan 2022 16:47:24 GMT

I purchased two S61A soundbars and have connected them to my TVs with a digital optical cable. They both keep losing signal and no sound comes out of the soundbar. I then press source till it's on digital in again and the sound comes back on. Is the digital cable not recommended. Why is the sound going off?

Re: Soundbar S61A Loosing Digital Signal

xSteveuk — Tue, 04 Jan 2022 18:04:42 GMT

Hi,
Try
Turning The Box And TV Off And On Again

Soundbar
A reset by removing the power cable ((gently)) for 30 seconds connect and then turning it on again

Re: Soundbar S61A Loosing Digital Signal

Chris M — Tue, 04 Jan 2022 18:14:35 GMT

Thanks. I have tried that. Strange they’re both doing it with different TVs. Seems like an issue the soundbar is loosing signal or muting

Re: Soundbar S61A Loosing Digital Signal

xSteveuk — Tue, 04 Jan 2022 18:23:13 GMT

Are you using Bluetooth
Wi-Fi a better option

Re: Soundbar S61A Loosing Digital Signal

xSteveuk — Tue, 04 Jan 2022 18:25:40 GMT

Check if your model has the Auto Standby function. If Auto Standby is activated, the soundbar will turns itself off or enter standby mode automatically after aproximately 15 minutes to reduce power consumption of the device

Re: Soundbar S61A Loosing Digital Signal

Chris M — Tue, 04 Jan 2022 18:35:21 GMT

It’s plugged into the tv with a digital optical cable. It shouldn’t be entering stand by mode because the signal is coming from the TV. I’m watching TV then sound just stops coming out. I’ll check stand by and turn it off

Re: Soundbar S61A Loosing Digital Signal

Pinky2k10 — Wed, 05 Jan 2022 21:21:38 GMT

I'm having the exact same issue. Device is plug in via audio cable only and after about 20mins it's going to sleep mode. I've googled it and searched high and low and tried everything, resetting, forgetting and relearning device still same going to sleep mode very frustrating. Tried checking make sure firmware is upto date still nothing get 15mins then nothing

Re: Soundbar S61A Loosing Digital Signal

SamuelG2 — Thu, 06 Jan 2022 17:16:43 GMT

I’m in the exact same boat with the S60A when using the optical input. I’m on the latest firmware & frustratingly nothing online seems to help to resolve the issue. I’ve even spent a lot of time trying to ask alexa to turn it off but she never understands (maybe they should have gone with siri).

For me this doesn’t happen when listening via WiFi or Bluetooth but it’s typical that 95% of the time I am trying to use it via the optical input. Any help from Samsung would be much appreciated as this issue is starting to make watching any tv very frustrating and I cant keep having to remember every 10-15 minutes to turn the volume up and down.

Re: Soundbar S61A Loosing Digital Signal

Pinky2k10 — Thu, 06 Jan 2022 22:29:35 GMT

Mine seems to have resolved things I don't but don't know what fixed it and what didn't.

Turned off TV and unplugged soundbar, turned on just soundbar not TV and loaded smarter things and clicked 3 dots in top and then information then firmwareupdate.

While I'm up-to-date already it did a little thing of 1% then 2% before it said already up-to-date.

I also then removed and put back the audio cable and made sure they have a firm push to make sure they in 100%

For 24hrs now it's not turned off while watching TV

Re: Soundbar S61A Loosing Digital Signal

Nightshade1 — Tue, 08 Feb 2022 11:11:01 GMT

Same problem with the S60A model, if you're using the optical cable it powers itself off after 18 minutes. That's the Auto Power Down function, except that here it happens even with the music playing.

I tried resetting the device (pressing the + and - buttons for a few seconds) and everything seemed to work fine for some hours, but the day after I started having the problem again.

This is almost certainly a software bug but the customer service department says that they don't have any information of any planned firmware update to solve this.

Re: Soundbar S61A Loosing Digital Signal

alexwent — Sat, 26 Feb 2022 22:51:04 GMT

I also have the S61A soundbar. In order to avoid disconnections, I am using only cables, either optical or HDMI-ARC. WiFi is switched off on the TV, and the bar is unpaired from Bluetooth. However, 1) when I use HDMI, I get loud messages from the soundbar saying 'Network is disconnected'. 2) When using optical, I get occasional dropouts and reversions to the TV speaker. 3) if the optical cable is plugged in and I switch to TV speaker, I get output from BOTH TV and soundbar. Completely outrageous that there is no official solution to this. Samsung, listen, you are a major electronics company. Do better.

Re: Soundbar S61A Loosing Digital Signal

Tommytee — Sun, 06 Mar 2022 15:46:34 GMT

Yup, same issue here. Connected via optic audio and switches off automatically after 20 mins, even though it gives a signal. Super annoying, fix this Samsung!

Re: Soundbar S61A Loosing Digital Signal

SignurGian — Mon, 30 May 2022 18:37:54 GMT

I'm in this club, too. S61A stops playing music every 20 minutes. Because I connect the soundbar with the optical cable to my PC, Samsung support told me, that a PC would send "other" audio signals than a TV... that's why my soundbar were not working properly. I tested it with my TV – same result. Silence after 20 mins over the optical cable. So, Samsung, it's your turn. Fix this bug!!

Re: Soundbar S61A Loosing Digital Signal

JamieNZ — Fri, 03 Jun 2022 07:16:39 GMT

Yup, same issue with S61A here. Had trouble when I got it 3 months ago. Then stopped working properly again. With digital opt in from LG TV it stops after 20 mins. I've also got CEC running over hdmi to use the TV remote. Nothing changed but suddenly misbehaving

Re: Soundbar S61A Loosing Digital Signal

Nicolás Andrés — Sat, 25 Jun 2022 03:58:17 GMT

Same issue here, s61a need a software updated now! Samsung, fix this bug please.

Re: Soundbar S61A Loosing Digital Signal

SteveC69 — Fri, 09 Sep 2022 12:20:36 GMT

Same here.....really annoying....I've been considering upgrading the firmware but listening to the threads of conversation that doesn't seem to work anyway. FOr the S61A you hav a service port at the back but no USB input. Do you need to buy a particular cable for the firmware upgrade. Appreciate the advice.

Samsung, get on the job or my TV is going back with it within its90 day returns policy......

Re: Soundbar S61A Loosing Digital Signal

CoranH — Mon, 17 Oct 2022 17:15:11 GMT

Anyone got any updates on this? As Samsung support refuse to even acknowledge this as an issue. Really poor support, just trying to dodge the issue with ridiculous excuses. So chances of a software update/fix seem negligible. Great job Samsung! Selling defective goods and refusing to fix them.. lesson learnt, never Samsung again.

Re: Soundbar S61A Loosing Digital Signal

CoranH — Fri, 18 Nov 2022 17:44:39 GMT

Just in case anyone else tries it, I tried using the Sonos Optical to HDMI ARC adapter. This does not work with this soundbar. I've tried everything, and spent about 2 hours with support, and come to the conclusion that the optical input is just flat out defective, never worked and never will.
Support even tried to convince me that connecting to a TV is the only supported use case! Despite there being a diagram in the manual showing blu-ray/console/streaming device direct connection via optical. So seems supports strategy is just to try and blame whatever setup you have and avoid responsibility. Chance of of a fix is zero. I would suggest people try to get refunds ASAP or go via Small Claims Court (UK) for being mis-sold.

Re: Soundbar S61A Loosing Digital Signal

CoranH — Sat, 27 May 2023 10:40:41 GMT

So 7 months later, still no fix..

Re: Soundbar S61A Loosing Digital Signal

Neil888 — Wed, 05 Jul 2023 21:28:11 GMT

In case this is useful to anyone, I found a workaround that keeps the soundbar on when connected to Optical.

If the optical connection is live when the soundbar is turned on, it will automatically power off every 20mins.

If the optical becomes live after the soundbar is powered on, it won't drop out at all.

I bought one of the "energy saving plugs" with infra red receiver. Soundbar and TV are on the switched output of the plug.

Pressing power on my TV remote the 1st time triggers the power to the TV (goes into standby) and the soundbar (powers on). Pressing the TV power for the second time turns the TV & digital optical signal on.

It's an extra button press, and £15 for the plug, but solves the problem.