topic Re: Audio Sync in Audio & Video

Audio Sync

kenny22 — Tue, 15 Aug 2017 11:42:13 GMT

I have a UE55JS8500 TV and a HW-J6500 soundbar connected by TV SoundConnect , problem is there is an audio delay that i can not correct as the sound is too late even with tv set to 0ms delay, cant find anyway in soundbar to adjust.

TV built in audio is fine

Are there any settings in the tv/soundbar that i can adjust to help this

kenny

Re: Audio Sync

CarolinaW — Tue, 15 Aug 2017 13:51:35 GMT

Hey @kenny22! If the Soundbar is connected to a digital TV and the video appears out of sync with the audio, press the SOUND CONTROL button to sync the audio with the video. Use the [Skip Forward or Skip Backward,] buttons to set the audio delay between 0 ms and 300 ms. In USB mode, TV mode, and BT mode, the Audio Sync function may not available. Let us know how you get on!

Re: Audio Sync

kenny22 — Tue, 15 Aug 2017 14:42:49 GMT

Audio sync doesnt work in tv mode, im thinking its more to do with tv than soundvar

Re: Audio Sync

ThomO — Tue, 15 Aug 2017 14:53:49 GMT

Hi, @kenny22

Is this issue occuring on all sources? If this is not the case, which sources is it affecting?

Re: Audio Sync

kenny22 — Tue, 15 Aug 2017 15:18:14 GMT

Only ever use tv mode on soundbar ans as i said before if i switch off soundbar and use tv built in audio the sync is perfect. So for some reason Tv soundconnect is caysing the delay

Re: Audio Sync

ThomO — Tue, 15 Aug 2017 16:57:01 GMT

Hi, @kenny22

As the connection is wireless you may experience an audio delay.

Have you tried connecting the Sound Bar using a wired connection such as an optical or HDMI cable?

Re: Audio Sync

kenny22 — Tue, 15 Aug 2017 17:52:14 GMT

Yes fine with optical or hdmi cable but seems strange that there isnt a fix for this.

Re: Audio Sync

ONURDURUKAN1907 — Sat, 13 Jan 2018 17:29:05 GMT

ben HW‑M550 kullanıcısıyım audio diye bi yer var oraya girince 25 50 MS diye bi olay var orau kaç yaparsam güzel olur benimki şuan 0 yardımcı olursanız sevinirim...

Re: Audio Sync

Sakalakala75 — Wed, 17 Jan 2018 18:58:56 GMT

I think the issue lies with the optical out of the tv. I am facing this issue in my ju6000 tv. If i disconnect the optical cable from the tv there is no audio delay. I mean the inbuilt speakers sounds good

Re: Audio Sync

WILSHIRE25 — Thu, 26 Apr 2018 04:21:57 GMT

I had that problem when I used an HDMI but it fixed itself once I switched to a Digital Optical Audio Cable.

Then theres my Brother who bought a LG Soundbar for his Sony TV and had the same problem except he had to switch to an HDMI.

The one my parents have is the oldest but both the TV and The Soundbar are the same brand and it sounds and pounds much more than either of ours and they're soundbar is a lower grade one.

Maybe brands have something to do with it?!?

Re: Audio Sync

Scotty38 — Sat, 06 Oct 2018 23:00:47 GMT

I have a Samsung Sound Bar hooked up to an element TV with optic cord I don't have a lot of bass sound is that because of the TV

Re: Audio Sync

Jaeyocho — Sun, 02 Jun 2019 09:44:51 GMT

I had the same problem when I connected on hdmi arc port. I got it resolved, for some reason the soundbar connected to hdmi arc defaults to 300ms delay. You can change the soundbar delay by pressing setting button on your soundbar remote 3 times. It will take you to audio sync menu and you can set it to 0 by pressing the down button. I hope this helps.

Re: Audio Sync

dadshoe — Thu, 23 Dec 2021 15:04:56 GMT

On our Samsung Soundbar when you select "Audio Sync" it just says "NOT AVAILABLE" so therefore will not let you correct the issue? Why have a feature that is not available? Samsung tech person couldn't even tell me why this was and how to fix the delay?

Re: Audio Sync

RascalKim — Fri, 10 Jun 2022 22:39:04 GMT

My soundar sync is set to 0 and it's still delayed.