tema Re: Soundbar losing Bluetooth connection en Audio & Video

Soundbar losing Bluetooth connection

iando — Mon, 05 Apr 2021 15:26:37 GMT

I have a Harman Kardon Q70R Soundbar and a Q70T QLED TV. They are right next to each other, however the soundbar constantly loses bluetooth connection to the TV.

The connection will drop, then about 5 mins later will reconnect, only to do it again minutes later. Does anyone have any thoughts on how to fix this very frustrating problem?!

Re: Soundbar losing Bluetooth connection

TessM — Mon, 05 Apr 2021 15:39:19 GMT

Hey @iando ,

happy to try to help you from here. Can you tell us if both devices are up to date and what version are they currently running on? Do you have any external devices connected to the Tv or any Bluetooth devices nearby when that happens?

To check the current firmware version on the soundbar, follow these steps:

1. Check to make sure the Soundbar is powered off.
2. Press and hold the Sound Control (On the right of the Sound Mode button) button on the Soundbar remote for more than 6 seconds.

In the case of the TV, you can find the software information from Settings> Support> About this TV or Contact Samsung.

Re: Soundbar losing Bluetooth connection

iando — Mon, 05 Apr 2021 18:04:40 GMT

Hi,

I just looked for updates on both the Soundbar and the TV, and they are both up to date.

In regards to external devices, there is a Playstation copnnected to the TV, but that isn't powered on. The only other things nearby would be my mobile phone, or an Alexa in the room.

Re: Soundbar losing Bluetooth connection

iando — Mon, 05 Apr 2021 18:06:56 GMT

Firmware version for the SB: HW-Q70RWWB-1012.6

TV: T-NKMDEUC-1407.0

Re: Soundbar losing Bluetooth connection

TechSupportUK — Thu, 08 Apr 2021 01:14:47 GMT

can I just point out that the soundbar is dolby atmos and you won't experience the pleasures of dolby atmos sound quality via Bluetooth. you should plug it in via HDMI if you can as this will unlock the soundbars best audio potential. it will say HDMI on both the sounbar and TV so plug It into that port as its the audio return port and basically let's the TV know what your doing.

Re: Soundbar losing Bluetooth connection

iando — Mon, 12 Apr 2021 19:16:10 GMT

So, I have just tried this. I have connected an HDMI cable from the HDMI 3 port (eARC) to the HDMI out on the soundbar. I have changed the source to D.in - but nothing happens. Any ideas? I was under the impression this should be pretty straightforward?

Re: Soundbar losing Bluetooth connection

TechSupportUK — Mon, 12 Apr 2021 20:57:34 GMT

hmm ok, yeah it should be but tech never seems to be. Is there a HDMI source on the soundbar? if so try this (although commonly D.in is the way to do it). You could try going into tv sound settings, then change sound output to HDMI or External (you shouldn't need to do this with the QLED range as it usually automatically does this, but I guess in your circumstance there's no harm in trying/checking)

Re: Soundbar losing Bluetooth connection

iando — Mon, 12 Apr 2021 21:00:57 GMT

That worked!! Thanks. It wasn't automatically picking it up for some reason. I also think it may have been the cable I was using, although I tried a few and none seemed to work.

Re: Soundbar losing Bluetooth connection

TechSupportUK — Mon, 12 Apr 2021 21:03:51 GMT

another thing to add... make sure Anynet+ (HDMI CEC) is turned on by going to settings, general, external device manager, Anynet+. And also try replacing the HDMI cable (note: it will need to have 'Ethernet' capability to work as a HDMI ARC cable).

Re: Soundbar losing Bluetooth connection

TechSupportUK — Mon, 12 Apr 2021 21:05:01 GMT

awesome! Great to hear... ignore my last message then (didn't see you had posted). all the best with your cinematic setup! if you need anything else just ask

Re: Soundbar losing Bluetooth connection

Lovis Gallus — Wed, 24 Nov 2021 20:50:43 GMT

I have a Qled TV and samsung soundbar but i'm getting sound from both the ear buds and the speaker at the same time.

Re: Soundbar losing Bluetooth connection

matwater62 — Wed, 24 Aug 2022 04:09:48 GMT

Turing on Anymet+ worked for me. Thanks!

Re: Soundbar losing Bluetooth connection

Aleece — Tue, 05 Dec 2023 19:26:11 GMT

Has this been resolved? Because im having the same issue, recently moved my Soundbar on the couch console, which needs Bluetooth connectin because its no longer under the tv, and it just will not connnect.

Tv is up to date and Soundbar ive restarted numerous times.

Re: Soundbar losing Bluetooth connection

Mazza3 — Tue, 04 Mar 2025 11:35:21 GMT

Found a strange fix . Without soundbar being on turn tv volume right up , switch sound bar on & connect via Bluetooth , that somehow fixed my soundbar dropping out .

Re: Soundbar losing Bluetooth connection

Captions — Sat, 14 Feb 2026 04:12:09 GMT

Me also. *Wasn’t* quite as bad. Stayed connected a day then lost it. Now I suddenly can’t even get it reconnected again.
Samsung TV 3 years old. Samsung soundbar 6 months old.