topic Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware in Audio & Video

HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

next6000 — Fri, 08 Jan 2021 13:23:40 GMT

Hi Guys,
the bass on the subwoofer has significantly dialed down when playing any content, from stereo to 5.1 to atmos, you don't feel the typical home theatre effect. I also did soundbar sound test and subwoofer is really low, are you experiencing the same issue? (sub level is on +6) I specify that I don't like to have subwoofer too loud, but in my case is extremely too low.

thank you

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

Levstyle — Sat, 20 Mar 2021 14:48:53 GMT

I got the same problem with 1012.6 firmware on my Q90R soundbar，and is there any solution to downgrade the firmware to the previous one?

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

Levstyle — Sat, 20 Mar 2021 14:59:08 GMT

All the users who update the firmware to 1012.6 are suffering the absence of subwoofer.

I hope Samsung to release a new firmware to fix this bug

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

Levstyle — Tue, 23 Mar 2021 15:17:37 GMT

go-go-go-go-go

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

pepsinio — Sun, 04 Apr 2021 19:25:23 GMT

I contacted Samsung. They said that firmware cannot be rolled back (which i have hard time believing) .

The proposed solution was the default 'Send the soundbar for repair'. Very disappointed

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

Soussi — Sun, 04 Apr 2021 20:09:28 GMT

i updated via usb and it was an improvement. Check the list on previous topic to see if you have it all updated

https://eu.community.samsung.com/t5/audio-video/1012-6-firmware-update-for-hw-q90r-soundbar/td-p/2313710/page/19

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

mauromol — Mon, 05 Apr 2021 18:37:29 GMT

@Levstyle wrote:

All the users who update the firmware to 1012.6 are suffering the absence of subwoofer.

I hope Samsung to release a new firmware to fix this bug

This is fake news.

This firmware has been released back in October 2020 and most people are especially satisfied with it because it IMPROVES the performance of the soundbar, with particular regards to the rear speaker volume levels. See https://eu.community.samsung.com/t5/audio-video/1012-6-firmware-update-for-hw-q90r-soundbar/m-p/3208099 for an old discussion about it.

I myself have no problem at all with the subwoofer, while I can confirm the better overall performance of the soundbar.

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

pepsinio — Mon, 05 Apr 2021 21:03:31 GMT

@mauromol all other improvements from the link i can confirm too. The only downside is the low bass volume. Maybe in your case it all works well, but certainly in mine (simmilar to others in this thread) the bass level has worsened.

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

TurkAngora — Tue, 06 Apr 2021 19:57:41 GMT

This is not fake news. I would definitely concur that the subwoofer has gone mostly absent after the 1012.6 update. Rear sound level has improved. But apparently at the cost of the sub. This was not an agreed upon trade and Samsung should correct. It shouldn't be a difficult task nor an unreasonable request for a top end system.

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

Pipes — Tue, 06 Apr 2021 22:13:38 GMT

Buyers beware this is no joke!! This new firmware has corrupted the Q90r subwoofer, so drastically, that it now sounds like I bought this $1500 unit for my grandma, and plays it like she lives above the church she attends every Sunday while she's watching 2nd graders as they are on nap time....THAT is how loud this sub is now.... Samsung.. Fix what you obviously now know or have known about. As a long time customer and supporter to your products.. Do it for the people who are supportive to your products... This is a big disappointment.

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

mauromol — Wed, 07 Apr 2021 08:45:56 GMT

@TurkAngora wrote:

This is not fake news. I would definitely concur that the subwoofer has gone mostly absent after the 1012.6 update. Rear sound level has improved. But apparently at the cost of the sub. This was not an agreed upon trade and Samsung should correct. It shouldn't be a difficult task nor an unreasonable request for a top end system.

"All the users who update the firmware to 1012.6 are suffering the absence of subwoofer" (as reported above) is a fake news, full stop.

Me and many other people have no problem at all with the subwoofer, either before or after the upgrade.

So, you must have defective units or perhaps the upgrade process didn't go well and you got to a broken subwoofer. So, even though it's unfortunate and we may argue against the overly complicated and fragile soundbar firmware upgrade process, the only option for me is to request a unit replacement to your local Samsung support centre.

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

pepsinio — Wed, 07 Apr 2021 08:52:35 GMT

I don't see a reason to use narratives as 'few' 'some' 'many' 'all' It can only skew the picture.

What we objectively know is that there are people for which everything works flowers and roses and there are others which experience the issue from the title. That statement alone should be sufficient for Samsung to look into it given that enough critical mass has the same problem.

I hope we can all agree on this?

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

mauromol — Wed, 07 Apr 2021 08:57:45 GMT

@pepsinio wrote:

I hope we can all agree on this?

This is what I'm myself saying: some of you have problems, it's not true that "everyone" has broken their subwoofer with this firmware upgrade. If it were so, there would have been a revolution, especially because this firmware upgrade has been released around 5 months ago now and not yesterday.

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

pepsinio — Wed, 07 Apr 2021 09:03:35 GMT

@mauromol my personal feeling is that people which are less sensitive to good sound characteristics will not even notice. But for others which are more on the audiophile side, it is very annoying and audible. And indeed the firmware has been out 5 months ago, and this whole topic with low subwoofer quality has been reported since .

There was no revolution when people were complaining with disconnects, bricked devices, etc... I don't think it will happen all of a sudden now. I would be grateful for a small fix (as I believe that is all there to it).

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

mauromol — Wed, 07 Apr 2021 10:06:09 GMT

@pepsinio wrote:

@mauromol my personal feeling is that people which are less sensitive to good sound characteristics will not even notice. But for others which are more on the audiophile side, it is very annoying and audible. And indeed the firmware has been out 5 months ago, and this whole topic with low subwoofer quality has been reported since .

I can state for sure that I fall among the people who are quite sensible to audio quality 😉

Also, this thread is dated January 2021 but received no replies until just three weeks ago, when some of you started to also write on the other thread I linked above, which is instead dated November 2020, when the firmware was released, and is full of people saying they don't have such issue.

So, "this whole topic with low subwoofer quality has been reported since" doesn't seem right to me, unless there's some other discussion I missed.

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

pepsinio — Wed, 07 Apr 2021 11:34:42 GMT

@mauromol i don't really understand what you are trying to prove. If you don't have any issues, then my strong advise will be turn on Netflix and enjoy your soundbar

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

TurkAngora — Wed, 07 Apr 2021 12:48:05 GMT

If you "fall among the people who are quite sensible to audio quality", then you probably wouldn't have a Samsung soundbar. But whether an audiophile or not, a very diminished subwoofer is noticeable. So while you are very thrilled with your system in any form, there are those that would like this issue addressed. By Samsung.

In regards to the issue of why now and not five months ago when the firmware came out, some of us have more important issues to deal with on a day-to-day basis than researching electronics firmware.

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

Pipes — Wed, 07 Apr 2021 13:00:28 GMT

I couldn't agree more with you TURK.... I know just from some of the questions from this community that there are many people who don't have the knowledge of how a sub should sound like.. Maybe they should do the sub craw and then they might be happier with the outcome of the sub as this is the best way to get all frequency levels.. It's helped me out with my sub.... Aswell everyone with low sub issues shoud drop all the speakers to - 6 then turn up the volume till the sound on the sub picks up where you are somewhat happy cuz there is no gain on the sub.. It's all or nothing... Then just slowly increase the dynamics of each speaker by increments of 1... You will have better luck then if all your speakers are past the plus 5 range..this will help... Aswell I find that adaptive mode sounds better for the sub

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

pepsinio — Wed, 07 Apr 2021 13:10:47 GMT

@TurkAngora I guess audiophile is very broad term. I used my wife as 'non audiophile representative'. She hardly makes a difference between sound coming out of a soundbar and phone speakerphone and for her there was no difference whatsoever in the audio quality in comparison to before.

In my case I was forced to buy soundbar due to lack of space. Not by willful choice.

Also I actually didn't update the firmware right away due to more important stuff in life too . Now I deeply regret it.

Re: HW-Q90R Soundbars Low subwoofer with 1012.6 Firmware

Pipes — Wed, 07 Apr 2021 13:11:00 GMT

I will add that the speaker test tone or something was triggered by the remote or that was in the firmware knocked out the blue light on my rear right speaker and now my soundbar can't pick it up and reports a 0000.0 on the codes.. This is very unfortunate as this soundbar is a beast and has fantastic sound... I will take it to a service center as this is all samsung has done for me.. They are great @ pointing people in the service department as any monkey can do that job... There customer service definitely lacks... Like Sony back in the day we're the best but as soon as they built up there name.. They heck with bringing in quality but quantity was there focus.. Samsung will be second best when TCL takes their customers