topic Re: AI: in AI

AI:

Jammy97 — Wed, 14 Aug 2024 14:44:12 GMT

Hi all,

Why can't I see the text?

Thanks.

Re: AI:

Robin999 — Wed, 24 Jul 2024 10:04:01 GMT

Please advise us of the device you are using and which AI service this is.

Re: Re: AI:

Jammy97 — Wed, 24 Jul 2024 10:40:40 GMT

That would help 🤦‍♂️ Sorry.

Tab S8
Writing Assistant (I don't know the fancy name for it). It's where you highlight a text and it can change the formality and check spelling etc.

Re: Re: Re: AI:

Robin999 — Wed, 24 Jul 2024 10:25:28 GMT

Thanks. Ensure both are toggled on. Tap on each (see screenshot)

Are you doing your AI processing on device or online? ( see 2nd screenshot)

Re: Re: Re: Re: AI:

Jammy97 — Wed, 24 Jul 2024 10:36:17 GMT

Just checked they are both on. The other is toggled off.

Re: Re: Re: Re: Re: AI:

Jammy97 — Wed, 24 Jul 2024 10:37:06 GMT

....and it still is blank. No text showing.

Re: Re: Re: Re: Re: Re: AI:

Robin999 — Wed, 24 Jul 2024 10:42:10 GMT

Thanks. Is this an SMS you're trying it with?

Re: Re: Re: Re: Re: Re: Re: AI:

Jammy97 — Wed, 24 Jul 2024 10:44:19 GMT

My tablet S8 is WiFi. It was working fine yesterday and today it isn't. I don't think I've changed any settings?

Re: Re: Re: Re: Re: Re: Re: Re: AI:

Robin999 — Wed, 24 Jul 2024 10:47:42 GMT

In what environment are you using writing assist in. Texting, writing notes (which app) etc

Re: Re: Re: Re: Re: Re: Re: Re: Re: AI:

Jammy97 — Wed, 24 Jul 2024 10:52:31 GMT

Oh sorry. On YouTube it has worked before. But also testing it on other apps like on here too and it still remains blank.

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: AI:

Robin999 — Wed, 24 Jul 2024 11:04:34 GMT

Working for me on here

Re: AI:

Jammy97 — Wed, 24 Jul 2024 11:08:19 GMT

No for me.

Re: Re: AI:

Robin999 — Wed, 24 Jul 2024 11:14:29 GMT

Try toggling off/on each AI feature in an attempt to reset it.

Settings>advanced features >advanced intelligence

Just to be sure...you are using it with English language?

Re: Re: Re: AI:

Jammy97 — Wed, 24 Jul 2024 11:14:48 GMT

Tried it an no luck. 😕

What an earth is going on? 😃

Re: AI:

Jammy97 — Wed, 24 Jul 2024 11:15:24 GMT

Yes of course English.

Re: Re: Re: Re: AI:

Robin999 — Wed, 24 Jul 2024 14:58:11 GMT

Hard reset

With the device powered up, Hold the Volume down button and Power button simultaneously for 10 seconds. The screen will go off. Continue to hold buttons until the device vibrates and the Samsung logo appears. Release buttons. Device will reboot. Once done, please check if the issue is resolved.

https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-it/

Or cache partition wipe

Plug into a working PC or laptop or other Samsung device

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

Full factory reset would be the last resort. Obviously back up first.

Unfortunately, I've not found a way yet to fully reset the AI or clear its cache. If anyone else does, please feel free to shout in.

Re: Re: AI:

Robin999 — Wed, 24 Jul 2024 11:21:48 GMT

Thanks for confirming. To be sure you are using Samsung keyboard too

Re: AI:

Jammy97 — Wed, 24 Jul 2024 11:24:45 GMT

Thanks. I've just done the hard reset and no luck.

I'll try the next option...

Re: Re: Re: AI:

Jammy97 — Wed, 24 Jul 2024 11:26:13 GMT

What do you mean by this sorry? I'm using the keyboard to text.

Re: Re: Re: Re: AI:

Robin999 — Wed, 24 Jul 2024 11:34:37 GMT

Settings>general management>keyboard list and default>default keyboard. Which keyboard is it set to?