topic Re: package came empty in Accessories

package came empty

Jacktanto — Mon, 25 Aug 2025 21:57:42 GMT

My package from Samsung came empty. It was just a charger, now it is a small item. But how should i go about getting a refund. Just wondering. I tried contacting someone with the chat on site but never recieved my refund. So after that I decided it would be better to ask community.

Re: package came empty

Tourbillon De La Vie — Mon, 25 Aug 2025 21:58:55 GMT

Go back to customer support continue with them

Re: package came empty

no1auntie_whu — Tue, 26 Aug 2025 07:42:13 GMT

I'm still waiting for my buds 3 tip replacements only been waiting since March 😒

Re: Re: package came empty

johnz237 — Tue, 26 Aug 2025 09:31:06 GMT

Relevance to this post?

Contacting customer support/wherever you arranged this replacement is your only option

Re: package came empty

Jacktanto — Tue, 26 Aug 2025 21:33:48 GMT

well working on it now. may get another one instead of a refund. it was a promotional item

Re: package came empty

Jacktanto — Tue, 26 Aug 2025 21:36:31 GMT

you should like he said take it up with them or get replacements elsewhere. surely you have by now

Re: Re: package came empty

no1auntie_whu — Wed, 27 Aug 2025 08:57:15 GMT

Nope every time I contacted samsung to tell them they hadn't arrived they said they would send more and that I was to wait another 30 days for them to arrive

Re: Re: package came empty

Jacktanto — Wed, 27 Aug 2025 19:20:19 GMT

well i've got about 36ish hours at most till i am "supposed" to get a refund. i'll stay in touch

Re: Re: package came empty

Jacktanto — Thu, 28 Aug 2025 20:39:27 GMT

now approaching less than 24 hours till.

Re: package came empty

HootleTootle — Fri, 29 Aug 2025 19:42:36 GMT

Good luck. Samsung's customer service is worse than terrible.

Re: package came empty

Jacktanto — Sat, 30 Aug 2025 15:15:15 GMT

Oh yeah I know it. Somewhere in the future I am most definitely getting an odyssey monitor and I pray that it doesn’t have any problems. Probably be safer to buy elsewhere. Even though Samsung is big and it makes it harder to get to people it still allegedly not half of how apple treats people saying they can’t fix a brand new phone that broke and stuff like that

Re: package came empty

Jacktanto — Sat, 30 Aug 2025 17:44:23 GMT

Good news i just got a promo code after days of fighting. And it was just hours after i re made a complaint