topic Re: Smart tag stuck on my old dead Galaxy in Accessories

Smart tag stuck on my old dead Galaxy

PhiFort — Sun, 23 Jun 2024 16:17:34 GMT

I want to add my smart tag on recent replacement phone (A33) but Smart-things don't allow pairing because tag is associated to my old phone (A3 dead)!!!

How could I gain ownership of my tag on my new phone without access to Smart-things on my old A3?

Note: Smart Tag does not appear on Samsung or smarthings web sites. 😞

Re: Smart tag stuck on my old dead Galaxy

Ethaniel-UK — Mon, 01 Jul 2024 22:07:19 GMT

To gain ownership of your Smart Tag on your new phone (A33) without access to SmartThings on your old phone (A3), you'll typically need to reset the Smart Tag. Here’s how you can do it:

1. **Reset Smart Tag**: On the Smart Tag, there should be a small button or a hole labeled "Reset". Use a pin or a paperclip to press and hold this button for about 5-10 seconds until the Smart Tag resets. This will clear its previous association.

2. **Pair with New Phone**: After resetting, open the SmartThings app on your A33. Follow the instructions to add a new device and select Smart Tag from the list. It should now be ready to pair with your new phone.

3. **Follow App Instructions**: The SmartThings app will guide you through the pairing process. Make sure Bluetooth is enabled on your new phone during this process.

By resetting the Smart Tag, you'll remove any previous associations, allowing you to set it up anew with your new phone. This should enable you to gain ownership and control over the Smart Tag again.

Re: Smart tag stuck on my old dead Galaxy

PhiFort — Wed, 03 Jul 2024 15:16:21 GMT

Thank you for taking the time to try to answer my problem, but unfortunately, there is no reset button on Smart Tag. It is possible to re-initialize Tag, but this does not erase recording of the tag on my old A3. (Which prevent recording Tag on my new phone). I can't believe I'm the only one with this problem: Samsung should have a workaround. (I hope...) 🙂

Re: Re: Smart tag stuck on my old dead Galaxy

electriclips — Fri, 11 Oct 2024 21:17:36 GMT

I have the same problem dead samsung galaxy s22ultra .. got a new 23 ultra and can't attach still associated with another device .. so you have to buy a new one really!

Re: Smart tag stuck on my old dead Galaxy

PhiFort — Sat, 12 Oct 2024 14:59:40 GMT

Today, Samsung in still unable to solve this issue. This means I can througth away MY smart-tag and start searching for replacement device... but probably not a Samsung one. Be prepared to do the same 😞

Re: Smart tag stuck on my old dead Galaxy

CR-6 — Tue, 03 Jun 2025 14:39:24 GMT

Has a solution been found to re-register the device to a new phone? I have 4 tags and need them. It's a waste if they cannot be re-registered...

Re: Smart tag stuck on my old dead Galaxy

PhiFort — Tue, 03 Jun 2025 16:28:49 GMT

No solution found as of today, except buy new Tag. 😩

This will not be Samsung one!

Re: Smart tag stuck on my old dead Galaxy

Drama_King86 — Fri, 08 Aug 2025 21:30:01 GMT

1. Open the tag's cover using a coin, then

remove the battery.

2. Press the button in the center of the tag.

3. Hold the button while reinserting the battery.

4. Keep holding the button until you hear a sound.

5. Voila

Re: Smart tag stuck on my old dead Galaxy

PhiFort — Sat, 09 Aug 2025 07:09:33 GMT

Thanks for your help , but unfortunately this process doesn't work: it reset the TAG and start pairing with Galaxy but still fail: "this TAG is owned by someone else. This person must delete the TAG from his Smarthing application".... which is NOT possible because previous Galaxy is dead. 😞