topic Re: SmartTag2 in Accessories

SmartTag2

Bki_ac — Wed, 30 Oct 2024 11:49:14 GMT

Just got a SmartTag2 but can't get it to connect to my phone. I've tried resetting the tag, I'm running the latest version of smart things, I've got a stable Internet connection but keep getting error code 84-002 "temporary server error". It's been almost 24hrs of trying on/of. Any ideas what else I can try?

Thanks!

Re: SmartTag2

smg1 — Wed, 30 Oct 2024 12:34:51 GMT

I have 4 smart tags 2. As soon as I pulled the blue battery tag out of thr smart tag, I got a notification on my phone to complete the connection and update the smart tag software.

I suggest contacting samsung as you might have a faulty one.

Re: Re: SmartTag2

Bki_ac — Wed, 30 Oct 2024 12:44:16 GMT

Thanks. I get the notification it just won't complete the setup.

Re: SmartTag2

frosmans — Wed, 30 Oct 2024 13:07:39 GMT

I'm having the same issue. Got 4 Smarttag2 that got delivered today. Tested 2 and neither connects.
Probably the Samsung server itself that is down.

Re: SmartTag2

Gary14868 — Wed, 30 Oct 2024 13:50:49 GMT

I've just had 2 delivered and 1st one I've come too is not connecting. Tried taking battery out and still same fault code as yours.

Re: SmartTag2

frosmans — Wed, 30 Oct 2024 14:56:37 GMT

And Samsung support is not responding... Very nice.

Re: SmartTag2

Bki_ac — Wed, 30 Oct 2024 15:07:15 GMT

So, as a last-ditch attempt, I uninstalled and reinstalled the smart things app and it seems to have worked. I guess whatever bug it had cleared when reinstalling. Give it a go, and I hope it works for you too 🤞

Re: SmartTag2

AbuHadi — Wed, 30 Oct 2024 18:01:52 GMT

I tried but I did not work

Re: SmartTag2

AbuHadi — Wed, 30 Oct 2024 18:04:51 GMT

Samsung support told me to go to a Service Center!

Re: SmartTag2

Gary14868 — Wed, 30 Oct 2024 18:15:58 GMT

So I have a s20fe and it doesn't connect. My Mrs as come home and she as a s23fe and they connected straight away. I tried uninstalling the app and reinstalled it but still getting the error code 84-002

Re: SmartTag2

frosmans — Thu, 31 Oct 2024 07:14:16 GMT

Didn't work.

Re: SmartTag2

AbuHadi — Thu, 31 Oct 2024 12:01:46 GMT

I tried again (for 2nd time) to uninstall and then reinstall. This time, I started Smart Things App and tried to give full permissions before connect. I went to all options and made sure, it has every thing enabled. Then, I rested my Smart Tag 2 and connected it. I worked! Issue is resolved , Thanks Bki_ac

Re: SmartTag2

Members_TtYEl9d — Thu, 31 Oct 2024 15:32:23 GMT

Unfortunately, this has not worked for me.

Re: SmartTag2

braugss — Fri, 01 Nov 2024 21:43:06 GMT

Hello, I recently just went through this problem when attempting to pair my SmartTags 2 devices, and I found a solution, that I assume will work for you.

For some reason, you need to first create a "room" in the SmartThings app. I didn't document the process step by step when I was doing it, but basically open the SmartThings app, and then manage your "home" and add a room. I simply just called the room "SmartTags". Once you finally create that room, try the pairing process again.

Re: Re: SmartTag2

AJuk1974 — Sat, 02 Nov 2024 19:00:22 GMT

Yep this worked for me, switched all permissions on set up a room and it connected straight away, thank you.

Re: SmartTag2

Members_426nBUE — Sun, 03 Nov 2024 15:02:23 GMT

Nothing of all of this worked... reset everything, permissions of all, new rooms.. Nothing.... So.. I think I will return them... wast of my money.

Update. Does work on the phone of my wife (A53).. Not on mine.. verry strange Samsung! I'm on an A52 so fix it please!

Re: SmartTag2

frosmans — Mon, 04 Nov 2024 19:09:35 GMT

For me it worked with reinstalling the app, giving the app the proper permissions and creating a new room in Home. The tag was then automatically added to the new room.

Re: SmartTag2

DaisyB65 — Mon, 04 Nov 2024 19:28:47 GMT

Thank you soooo much. I've been trying for over a week, and the helpline has been useless!

Re: SmartTag2

Members_rj672wJ — Sun, 10 Nov 2024 11:24:00 GMT

I have a A52. Had the same problem as i thought i had created a new room but hadnt as i had just added another location. Try the triple dot (top right) then Location settings then Rooms for the location you are in and if there is only one room (which there was for me) press + create any other room. Try syncing again. Mine worked thereafter.

Re: SmartTag2

KRITIKULL — Tue, 19 Nov 2024 17:16:30 GMT

I am having the same issues, same error code. Have tried resetting smart tags and uninstalled/reinstalled Smart Things. Still same error code