topic Re: Xcover 4 Touch sensitivity is seriously bugged. in Accessories

Xcover 4 Touch sensitivity is seriously bugged.

Emmanouil — Mon, 19 Jun 2017 18:22:51 GMT

So.I bought this phone a month ago and i am very frustrated with nthe situation.
The screen misses the touch contact if i hold the tap for more than 5 seconds. Playing a game is not possible. The touch sensitivity is very bad even with gloves mode on and the problem seems to get worse when the touchwiz is gaining data size like folders and widgets.
The problem exists on all other xcover 4 but when the device is after a factory reset the problem is barely noticable by many.

Here's a link from complaining costumers in Germany and there are more.

https://www.android-hilfe.de/thema/samsung-galaxy-xcover-4-touchscreen-bedienbarkeit.831989/

The device is barely usable and im not planning of using it if this problem persits.

Is Samsung willing to make anything about cause from my understanding no one in Samsung knows about this.

Re: Xcover 4 Touch sensitivity is seriously bugged.

giranilas — Fri, 14 Jul 2017 20:04:15 GMT

I have the same problem here!!
When I run the the touch screen test, touch screen responds well, but when I want to write a message or to scroll the home screen Its very annoying. It looks like software problem.

please help

Re: Xcover 4 Touch sensitivity is seriously bugged.

Bondemaan — Sat, 05 Aug 2017 20:47:42 GMT

Same problem. I am going crazy!

Re: Xcover 4 Touch sensitivity is seriously bugged.

Emmanouil — Wed, 09 Aug 2017 18:08:34 GMT

Hello again.

After all it was hardware related.

The problem was a faulty touchscreen that has been replaced and now the touchscreen works like a charm.

It is very hard for tech support to diagnose this problem as it is not discoverable with the normal tests they make.

I accidentally found an xcover 4 of a relative and made a video.

https://m.youtube.com/watch?v=KmVvvZ_UlUI

The one on the left works normally and the one on the right was the problematic one.

All i had to do was to report that the device is not usable with gloves or pen for them to diagnose the fault.

Smartec in Greece was willing and made everything possible to resolve my problem.

Re: Xcover 4 Touch sensitivity is seriously bugged.

Propov — Mon, 14 Aug 2017 14:21:06 GMT

First sorry for my bad English!

I have the same problem. I bring it to service. And after a couple of days they told me that it pased Samsung service tests and the phone is Okay. They just preflashed soft. I run in front of them Touch screen tests from Googleplay and they told me that for this money - that is the phone. Im very surprised and dissapointed. Now i will make a contact with Samsung and will see what will hapening

Re: Xcover 4 Touch sensitivity is seriously bugged.

Emmanouil — Mon, 14 Aug 2017 15:29:44 GMT

My friend this phone is sold with gloves working featured.

Just test the phone with gloves and use another simple phone as a comparison.

Even the galaxy pocket plus had better sensitivity compared to the faulty one.

Resend...The phone does not work with gloves.......

Re: Xcover 4 Touch sensitivity is seriously bugged.

corax — Fri, 29 Sep 2017 07:04:52 GMT

Was looking forward to my Xcover 4 having had the xcover 3.
Had it for a week now, the touchscreen is terrible, sometimes unusable.
I asked Samsung about it but they said they knew nothing about any screen problems.
Have sent it back to Vodafone and will get a different phone.
Very disappointed with Xcover 4 and Samsung!!!!!!

Re: Xcover 4 Touch sensitivity is seriously bugged.

DragoLoco — Sun, 01 Oct 2017 20:07:21 GMT

same problem

Re: Xcover 4 Touch sensitivity is seriously bugged.

Propov — Sun, 01 Oct 2017 20:31:02 GMT

I have change 3 phones with same crazy displays. In the end I bring my money back and bought HTC

Re: Xcover 4 Touch sensitivity is seriously bugged.

Bondemaan — Mon, 02 Oct 2017 09:29:27 GMT

One month ago I accidentally dropped my x4 . Suddenly all the problems with the c****y display was gone?! It still works?

Re: Xcover 4 Touch sensitivity is seriously bugged.

anec — Sat, 14 Oct 2017 13:40:49 GMT

Seit zwei Wochen besitze ich das Xcover 4. Seit einer Woche nur Probleme mit der Bedienung. Auf Werkseinstellung zurück setzen, bringt auch nichts.

Das Gerät ist unbrauchbar.

Re: Xcover 4 Touch sensitivity is seriously bugged.

riskioso — Thu, 25 Jan 2018 16:00:22 GMT

I have reset to factory settings several times and the problem still persists. Playing a simple backgammon game is impossible as the screen freezes every few moves. I can testify that the x-cover 4 is a c****y phone.

Re: Xcover 4 Touch sensitivity is seriously bugged.

Emmanouil — Thu, 25 Jan 2018 22:40:43 GMT

Re: Xcover 4 Touch sensitivity is seriously bugged.

Emmanouil — Thu, 25 Jan 2018 22:46:44 GMT

After all it was a hardware fault not software. Samsung in Greece replaced ips lcd and digitizer and it works perfect now.

The problem is that the issue is very hard to locate.

Send them the device and tell them that the device is not working with gloves at all witch is advertised to do. so they can test the sensitivity this way.

Re: Xcover 4 Touch sensitivity is seriously bugged.

anec — Tue, 30 Jan 2018 19:36:09 GMT

Habe mir jetzt ein anderes geholt. Bis jetzt läuft es.

Re: Xcover 4 Touch sensitivity is seriously bugged.

DragoLoco — Thu, 15 Feb 2018 16:05:01 GMT

hello, after the update a few days ago the touchscreen has resumed working perfectly without going to assistance ... so I assume the problem was software.

Re: Xcover 4 Touch sensitivity is seriously bugged.

Cora99 — Sat, 03 Mar 2018 13:30:20 GMT

I tried this and it seemed to improve

https://www.inclusiveandroid.com/content/how-control-sensitivity-your-screen

Re: Xcover 4 Touch sensitivity is seriously bugged.

riskioso — Sun, 25 Mar 2018 20:01:05 GMT

This latest os update seems to have solved my issue as well. I'm finally starting to enjoy a functioning rugged phone

Re: Xcover 4 Touch sensitivity is seriously bugged.

anec — Tue, 03 Apr 2018 14:35:52 GMT

Bei mir läuft alles Bestens, mit dem zweiten Gerät