topic Re: Galaxy Smart tag is not working in Accessories

Galaxy Smart tag is not working

Bstoel — Mon, 01 Feb 2021 09:48:19 GMT

I received a galaxy smarttag free in a Samsung promotion, but it doesn't work. I followed the suggestion in "Smart Things" app which said to reset it by opening it, resetting the battery while holding the button, but it didn't make a noise. I tried another CR2032 battery but still nothing.

Re: Galaxy Smart tag is not working

ChrisS24U — Wed, 03 Feb 2021 13:43:21 GMT

I have a similar issue. Battery is definitely ok but says connection lost or confirm the connection and I've tried every single way it asks me. Just pressing the button repeatedly seems to get it to connect for a bit longer but then it fails beflre it even gets to 50%. This is hard work for something brand new that you would expect to be seamless. New phone s21 ultra with new accessory that is useless

Re: Galaxy Smart tag is not working

Ekthorn — Wed, 03 Feb 2021 14:04:10 GMT

Hi, same issue here and a few others describing it at this thread

https://eu.community.samsung.com/t5/accessories/cannot-connect-to-smarttag/td-p/2736618

no solutions yet though

Re: Re: Galaxy Smart tag is not working

Ekthorn — Wed, 03 Feb 2021 14:06:26 GMT

I've also tried repeatedly pressing it and noticed the same result, it stayed connecting a bit longer to approx 40-45% registering device before failing again. Always one of these two errors

Re: Re: Re: Galaxy Smart tag is not working

ChrisS24U — Wed, 03 Feb 2021 14:13:42 GMT

that's exactly the same as what I get.

Re: Galaxy Smart tag is not working

x1x15 — Sun, 14 Feb 2021 00:22:53 GMT

Having same problem, and same error codes, as everyone above... This is very annoying for a new piece of tech that should easily connect.

Re: Re: Galaxy Smart tag is not working

Ekthorn — Sun, 14 Feb 2021 08:26:23 GMT

Unfortunately still having the problem. I've been back and forth with Samsung support for a while but a brief summary would be:

Both smartthings support and technical services tell me the tag is faulty. Promotions can't deal with my issue as it came directly from Samsung when I bought my phone. Sales is apparently the right place to get support but they refuse to exchange or replace it as apparently their system won't let them do this for promotional items.

Good luck with yours hope you can sort it!

Re: Re: Re: Galaxy Smart tag is not working

Ekthorn — Sun, 14 Feb 2021 08:27:56 GMT

oh and as it's a new product lots of sales people have limited ability to help with it and its also not listed on the repairs page as I found out when one sales support guy told me to try and book it in for repair 🤣

Re: Galaxy Smart tag is not working

mistermatt — Fri, 19 Feb 2021 09:20:25 GMT

I had the same issue (no sound when pressing the button on the tag). At first I did the procedure in the app to reinit the tag with no success.

After that I removed the battery all night and after putting the battery again it finally worked. I guess removiy the battery 2 or 3 minutes should do it.

Re: Galaxy Smart tag is not working

Gavlee2010 — Sat, 20 Feb 2021 03:34:44 GMT

If the Samsung Galaxy SmartTag is not working as expected, reset the device using these steps in the SmartThings app.

1. Select the device
2. Tap (⋮)
3. Choose Edit
4. Select Delete Device

If this does not resolve the issue, try the following steps to physically reset the Samsung Galaxy SmartTag.

1. Open the battery cover on the device and remove the battery
2. Press the button on the center of the device
3. While still holding the button down, reinsert the battery
a. If the device makes a sound right after inserting the battery, try these steps again
4. Hold the button for five (5) seconds, then release
5. Replace the battery cover and the device should now be reset

If the problem is not resolved by the steps above, contact Samsung Support.

Re: Galaxy Smart tag is not working

Members_BTWcpni — Thu, 04 Mar 2021 21:09:07 GMT

I tried to do as followed, as i had seen in other places, the problem is... i can't delete it from the smart things. i just won't let me delete it. when i press the 3 dots and press delete, the red line isn't available to click, so i can't even remove it from my account.

Re: Galaxy Smart tag is not working

DoubleA — Fri, 05 Mar 2021 10:48:17 GMT

So, I had an issue where my tag was completely dead on arrival. Tried opening and resetting to no avail. I got in contact with the customer service from the promotions page and they were quick to respond, sent a shipping label, fully paid, I sent it back and they're shipping a replacement. My phone was purchased through Vodafone and I made the claim for the gifts through the promotions page. But it's been a simple resolution

Can't say the same if you've purchased through Samsung, sounds like it's been a bit more difficult. But wanted to share my experience.

Re: Galaxy Smart tag is not working

FragRed — Mon, 08 Mar 2021 02:17:03 GMT

smarttags.. even when connected properly.. they only work less then half the time when finding your devices... terrible product.

Re: Galaxy Smart tag is not working

liweichen6 — Tue, 09 Mar 2021 21:30:32 GMT

I'm already on the 1.7.60.23 version, but SmartTag doesn't even appear on the "add device" page, and scanning the QR code shows invalid.

Re: Galaxy Smart tag is not working

Predrag — Thu, 18 Mar 2021 15:43:16 GMT

I have a similar problem on the Note 10+ on 2 smart tags purchased through ebay.
One from the US and the other from the French market while on the 2017 SM-A520F
they work without any problems.
On the Note 10+ Smart things application recognizes the Smart tag and starts connecting to it.
It asks to press the button on the tag and connect to it, but after that it does not display the smart tag in the smart things application,it can only be seen that it is connected in the smart things find, but that it is offline, the smart tag setting cannot be accessed.
What's worse is that the smart tag can't be deleted from the current account and linked to a different account on another phone.
The only solution I've found is to delete Home in the smart tings application on the first device, which results in deleting all other settings on that account, so all devices must be installed from scratch.
When connecting to the 2017 A5, the software on the smart tag is updated so that in my opinion the problem is not with the software or hardware on the Smart tag, but with the operating system on the phone.

Galaxy Note10+ SM-N975F/DS
One UI version 3.1
Android 11

Re: Galaxy Smart tag is not working

Members_CYEbstz — Tue, 23 Mar 2021 17:59:23 GMT

Mine was working fine but now beeps every few hours. It's on my dog so he's just as annoyed as me!

Re: Galaxy Smart tag is not working

Predrag Martinovic — Sat, 27 Mar 2021 22:53:39 GMT

The good news is that deleting my samsung account and activating
a new one at the same email address solved my application problems.
I did the following:
In the SmartThings application 3 points upper right corner
Menage locations
Remove location
Then 3 horizontal lines upper left corner
Character settings next to Samsung account
Leave SmartThings
Then the Home screen Setings
Applications
SmartThings app
Force stop
Storage
Clear cache
Clear data
Back
Uninstall app
Restart the phone
Then I logged in to my samsung account on pc
deleted all my devices and permanently deleted the account
After that I registered a new account at the same email address
Set up two-step mobile phone verification
Then logged in on my cell phone
Installed the SmartThings application
Added devices and services everything works great for now 😊

Re: Galaxy Smart tag is not working

AT0804 — Sat, 30 Oct 2021 10:48:10 GMT

Thought I'd share my fix for this. Reset by taking out the battery and pressing the button but had all the above problems. Decided to restart my phone and this worked straight away. Found the tag without having to go into smart things. Another thing is make sure it isn't in flight mode and Bluetooth is on.

Re: Galaxy Smart tag is not working

Andrew_C_W — Wed, 24 Nov 2021 20:24:21 GMT

I have a new, paid for, smart tag. When I press the button I get a noise. But the smart things app will not register it.

I have tried the reset suggestion, remove battery, press button, insert battery with button pressed. I eventually get a noise, but it still won't register.

I was about to buy a few more, but not if this is typical.

Re: Re: Galaxy Smart tag is not working

Andrew_C_W — Wed, 24 Nov 2021 20:38:56 GMT

Jeez. After posting, a saw the suggestion to reboot the phone. That got muddled with an update, but at the end I open Smarthings and there's my Smart Tag. Registering took a few mins and I am up and running.