topic Re: Re: Re: Samsung account in Accessibility

Samsung account

swinnall — Tue, 18 Feb 2025 19:00:28 GMT

The account linked to my Samsung account no longer exists. I'm selling this phone therefore I have to factory reset it but i can't verify my email to do so. Anyone know how to factory reset it?

Re: Samsung account

johnz237 — Tue, 18 Feb 2025 19:09:58 GMT

Hi! Welcome to the samsung members community!

Log out of your Google accounts first- as even a factory reset will keep this as a security measure.

Factory reset
Plug into pc/laptop
1. Turn off the phone.
2. Press and hold Volume up, Power, and Menu simultaneously until the phone vibrates and the Samsung logo appears.
3. Use the Volume keys to navigate to Wipe data/Factory reset.
4. Press Power to select the option.
5. Select Delete all user data.
6. Tap Yes to continue.
7. When the process is complete, tap Reboot system now

Re: Re: Samsung account

swinnall — Tue, 18 Feb 2025 19:03:54 GMT

How do I logout of Google accounts?

Re: Re: Re: Samsung account

johnz237 — Tue, 18 Feb 2025 19:04:32 GMT

1. Open Settings 2. Tap Accounts and backup 3. Tap Manage accounts 4. Tap the Google account you want to remove 5. Tap Remove account 6. Confirm by tapping Remove account again 7. Follow any instructions on the screen

Re: Re: Re: Re: Samsung account

swinnall — Tue, 18 Feb 2025 19:08:54 GMT

I'm not sure if im doing it wrong but does that method still work if I'm on an s20 fe? As it doesn't have a menu button.

Re: Re: Re: Samsung account

johnz237 — Tue, 18 Feb 2025 19:09:37 GMT

Hi! I forgot to mention- to get the recovery menue up you have to plug the phone into a pc/ laptop. Is that what you meant?

Re: Re: Re: Re: Samsung account

swinnall — Tue, 18 Feb 2025 19:10:51 GMT

Yes partially but on the s20 there isn't a menu button to go with the power and volume?

Re: Re: Re: Re: Re: Samsung account

johnz237 — Tue, 18 Feb 2025 19:13:07 GMT

Should just be power and volume-

https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device/?srsltid=AfmBOorbql8ElyV4dcTeEjUVCtZf9d0YSQPc8-rQc-l3klQeYXZX490R

Re: Samsung account

Anonymous User — Tue, 18 Feb 2025 19:13:52 GMT

Call Samsung, they should be able to do something - there's an accounts team I think

Re: Re: Samsung account

swinnall — Tue, 18 Feb 2025 19:23:12 GMT

I've tried, however they are closed at this time.

Re: Re: Re: Re: Re: Re: Samsung account

swinnall — Tue, 18 Feb 2025 19:23:44 GMT

I've probably tried every single way by now but nothing seems to be working, do I have to do anything to the laptop?

Re: Re: Re: Samsung account

Anonymous User — Tue, 18 Feb 2025 19:23:59 GMT

Have a nice dinner and let tomorrow worry about it

Re: Re: Re: Re: Re: Re: Re: Samsung account

johnz237 — Tue, 18 Feb 2025 19:26:40 GMT

Nope, it should just be turned on. It may be worthwhile watching a video online.

Worst case, contact Samsung when they open.