topic Re: Workaround for Samsung Voicemail app not working with hearing a-i-d-s in Accessibility

Workaround for Samsung Voicemail app not working with hearing a-i-d-s

Steve157 — Mon, 16 Mar 2026 17:49:48 GMT

I bought a Galaxy S25 in December because my Oticon hearing a-i-d-s claimed to be compatible with it. The S25 works extremely well with my Oticon hearing a-i-d-s for podcasts, music, phone calls, and notifications. However, the Samsung Voicemail app will not play through the hearing a-i-d-s. It only plays through the S25's tiny earpiece at the top of the phone.

I contacted my Audiologist who then contacted the manufacturer of my hearing a-i-d-s. The Oticon representative said this is a known issue with Samsung's Voicemail app. It is not specific to Oticon's brand of hearing a-i-d-s. The Samsung Voicemail app does not view the voicemail messages as streaming audio, and no one knows why. Enough complaints may result in a fix by Samsung. In the meantime, there were two suggested workarounds:

Ask the cellular carrier if there is a third-party voicemail app;
Use the cell phone to call the voicemail number (in my case, *86 or press and hold the 1 key, then enter the password). This allows listening to my voicemails over my hearing a-i-d-s.

I tried workaround #2. It works!

P.S. I have to hyphenate the word as "a-i-d-s" because the word gets censored if I type it without the hyphens. Sorry for any confusion.

Re: Workaround for Samsung Voicemail app not working with hearing a-i-d-s

Pickle247 — Mon, 16 Mar 2026 19:06:01 GMT

Hello @Steve157, I can't comment on your problem/solution... beyond me etc, but I have a question... how did you use bold and italic for your text... don't tell me it's just an S series thing... 🤔

Re: Workaround for Samsung Voicemail app not working with hearing a-i-d-s

Steve157 — Mon, 16 Mar 2026 21:18:40 GMT

Hello @Pickle247 ,

I'm old school. I did this post using a web browser on my Windows PC, not on the Samsung phone. The screenshot shows the tools for text formatting and more.

Re: Workaround for Samsung Voicemail app not working with hearing a-i-d-s

Pickle247 — Mon, 16 Mar 2026 21:22:38 GMT

..oh right... I'm not so much old school, rather NO school... 🤭 ..sounds far too techie for lil ole me to be honest. Thanks though. 👍