téma Re: Q95T hdr and screen information needs to be calibrated each time on playstation 5 v Televisie

Q95T hdr and screen information needs to be calibrated each time on playstation 5

Days — Sun, 27 Feb 2022 21:07:18 GMT

Hello,

I have an issue with my tv and the playstation 5.

Each time i statup my playstation 5 i need to change the screen ( how big it is ) and change the HDR settings.

This is from this week, never had an issue before. Q90T of a friend has the same. I rebooted the playstation 5 and the tv.

Resetted the tv but it keeps showing that i need to fill in that information, is there someone else with the same issue?

Greetings,

Re: Q95T hdr and screen information needs to be calibrated each time on playstation 5

MartijnK — Tue, 01 Mar 2022 16:10:02 GMT

Hi @Days, good afternoon.

Thank you for reaching out. Is your TV up-2-date? Perhaps there is an update available for your TV. And did you also try an new HDMI cable? Have you also checked the settings of the game console?

Kind regards,

Martijn

Re: Q95T hdr and screen information needs to be calibrated each time on playstation 5

Days — Tue, 01 Mar 2022 21:40:22 GMT

Hello Martijn,

I tried a different hdmi cable. The latest version is installed. The playstation 5 settings seem oké, i cannot find any setting related to this issue. Resetted the tv again but when booting the playstation5 it seems that hé thinks it is a new device all the time.

Kind regards,

Re: Q95T hdr and screen information needs to be calibrated each time on playstation 5

MartijnK — Wed, 02 Mar 2022 11:12:46 GMT

Hi @Days, good afternoon.

Thank you for your response! Perhaps an appointment for Remote Assistance can help you out. Go to our website for more information: Hulp op Afstand | Samsung Nederland

Have you also tried to start the PlayStation in the Safe Mode?

Kind regards,

Martijn