https://eu.community.samsung.com/t5/televisie/the-wireless-mac-address-is-not-available-on-my-smart-tv/m-p/3514150#M50754 <P>Maybe its defect.</P> Thu, 03 Jun 2021 02:17:44 GMT Rohit 2021-06-03T02:17:44Z https://eu.community.samsung.com/t5/televisie/the-wireless-mac-address-is-not-available-on-my-smart-tv/m-p/3514022#M50753 <P>I have a smart TV model UE50J6240AW</P> <P>after resetting the factory settings, it is not possible to connect wirelessly to Wi-Fi and the Internet</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20210603_003334.jpg" style="width: 3024px;"><img src="https://eu.community.samsung.com/t5/image/serverpage/image-id/642842iE4B3542D3EE7D995/image-size/medium?v=v2&amp;px=400" role="button" title="20210603_003334.jpg" alt="20210603_003334.jpg" /></span></P> <P> </P> Wed, 02 Jun 2021 22:45:37 GMT https://eu.community.samsung.com/t5/televisie/the-wireless-mac-address-is-not-available-on-my-smart-tv/m-p/3514022#M50753 Mahshid 2021-06-02T22:45:37Z https://eu.community.samsung.com/t5/televisie/the-wireless-mac-address-is-not-available-on-my-smart-tv/m-p/3514150#M50754 <P>Maybe its defect.</P> Thu, 03 Jun 2021 02:17:44 GMT https://eu.community.samsung.com/t5/televisie/the-wireless-mac-address-is-not-available-on-my-smart-tv/m-p/3514150#M50754 Rohit 2021-06-03T02:17:44Z https://eu.community.samsung.com/t5/televisie/the-wireless-mac-address-is-not-available-on-my-smart-tv/m-p/3518652#M50773 <P>Hi <a href="https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/3142382">@Mahshid</a>,</P> <P>&nbsp;</P> <P>Did you try connecting to a&nbsp;temporary mobile hotspot? And does it work when you plug in a LAN-cable?</P> <P>&nbsp;</P> <P>If so, you could make an appointment for Remote Assistance:&nbsp;<A href="https://bit.ly/2OhhbuU" target="_blank">https://bit.ly/2OhhbuU</A></P> <P>&nbsp;</P> <P>So my colleagues can reset the network settings. Let me know if this works for you <span class="lia-unicode-emoji" title=":duim_omhoog:">👍</span></P> Fri, 04 Jun 2021 08:09:17 GMT https://eu.community.samsung.com/t5/televisie/the-wireless-mac-address-is-not-available-on-my-smart-tv/m-p/3518652#M50773 BruceH 2021-06-04T08:09:17Z