topic Re: Samsung Magician has encountered an error and cannot continue in Computing & Displays

Samsung Magician has encountered an error and cannot continue

DrSiemer — Mon, 05 Jul 2021 08:53:41 GMT

Often (but not always) when I start Windows I am greeted with that message. I'm running Samsung Magician 6.3 and my Windows 10 is up to date. There are three hard drives in my system:

Samsung SSD 870 QVO 2TB
WDC WD60EZAZ-00ZGHB0
WDC WD60EZRZ-00GZ5B1 (USB, shows up as "not supported")

Any idea what is causing this? I don't like errors on boot. I saw in another thread it could be the external drive. Is there some way to make Samsung Magician skip that one, if it cannot handle trying to check an unsupported device?

Re: Samsung Magician has encountered an error and cannot continue

BruceH — Thu, 08 Jul 2021 12:39:43 GMT

Hi @DrSiemer,

Welcome to the Samsung Community.

Did you already try to contact our customer service? They're specialized in everything that has to do with HDD's and SSD's.

You can reach them through 088-9090100 -> Option 1 -> Option 6.

Good luck and let me know how things went!

Re: Samsung Magician has encountered an error and cannot continue

FACT3200 — Mon, 23 Aug 2021 19:27:46 GMT

Ther's a serious bug in the latest version 6.03.0.300. Version 6.2.1 works without problems. Uninstall the 6.03.0.300 version and delete all registry entries (e.g. IOBIT Uninstller free. Clean install and run 6.2.1. This version works flawlessly! Problem solved. Greetings from Brussels - Fact-Systems 3200 - ICT Teaching Assistance. 😉

Re: Samsung Magician has encountered an error and cannot continue

Tessa — Thu, 26 Aug 2021 14:17:47 GMT

Thanks for sharing @FACT3200