onderwerp Re: Samsung Galaxy A3 2017 broken after update in Overige Smartphones

Samsung Galaxy A3 2017 problems after update

hylkedonker — Wed, 13 Jun 2018 14:37:57 GMT

L.S.,

Just this morning I updated my Samsung Galaxy A3 2017 [1], and it has broken my phone. I think it has installed a new Android version. Symptoms include, but are not limited to:

- The telephone becomes very hot.

- The battery rapidly discharges.

- Navigation and typing has become really slow.

- It sometimes hangs for a bit.

- I can no longer use biometric authentication.

Rebooting the telephone several times does not resolve any of the problems. What is the best way to solve this problem?

Thanks in advance,

Hylke

[1]: model number: SM-A320FL

series number: RF8J32M04AR

Re: Samsung Galaxy A3 2017 broken after update

Rohit — Thu, 31 May 2018 11:20:47 GMT

Hi Hylke,

try this:

Backup and reset:
http://smsng.nl/resetmobfbwc

Re: Samsung Galaxy A3 2017 broken after update

hylkedonker — Thu, 31 May 2018 14:55:20 GMT

Unfortunately, it seems that resetting my phone has only worsened the problems. The battery is still draining very quickly, becoming very hot, and in addition my phone keeps crashing and restarting (which it did not do before). Should I send it for repairs?

Re: Samsung Galaxy A3 2017 broken after update

Rohit — Thu, 31 May 2018 14:58:22 GMT

Yes,

Pickup: http://www.samsung.com/nl/support/selfservice/#ophaalservice

https://www.samsung.com/nl/reparatie/

https://www.samsung.com/nl/reparatie/bezoek-servicelocatie/