topic Re: App start up problem in Mobile Apps & Services

App start up problem

Bosch79 — Fri, 05 Mar 2021 13:41:22 GMT

Hi,

I have a app on my S20 Ultra that when I open it, it comes up with a message saying, "Found a different launcherapp; please make sure there is only one app installed. Click OK to exit"

I have uninstalled and reinstalled various times and it always comes up with the same message. I have tried the App on other phones and it works correctly. What does this message mean?

Re: App start up problem

Anonymous User — Fri, 05 Mar 2021 14:08:18 GMT

what is the app?

Re: Re: App start up problem

Anonymous User — Fri, 05 Mar 2021 14:08:39 GMT

it sounds like it may have a conflicting app somewhere

Re: App start up problem

Bosch79 — Fri, 05 Mar 2021 14:15:03 GMT

The App is BRP connect. It works on all the other phones I have tried.

I have spoken to BRP who say this is the first time they have heard of this and it must be something on my phone.

Any ideas

Re: Re: App start up problem

Anonymous User — Fri, 05 Mar 2021 15:03:24 GMT

never heard of it but just looked it up and it something to do with the car is that right? I think launcher is something to do with the system that gets the app going, try holding down on the app on the home screen press the I with a circle round it then press force stop that probably won't help but definitely worth a try

Re: App start up problem

AndrewL — Fri, 05 Mar 2021 15:12:32 GMT

@Bosch79: Can you try heading to Settings > Apps > Tap the 3 dots in the top right > Default Apps > Home App, and set this to One UI Home to see if this resolves the issue?

Re: Re: App start up problem

Bosch79 — Fri, 05 Mar 2021 16:31:52 GMT

It is their app that connects your phone to various versions of their vehicles, like motorbikes, quads, buggy's and jet skis so you can use your apps. Similar to Android Auto.

Forcing the app to stop did not solve the issue.

Re: App start up problem

Bosch79 — Fri, 05 Mar 2021 16:33:31 GMT

When I push the three dots all I have is

Permission manager

Special access

Reset app preferences.

There is no default App

Re: Re: Re: App start up problem

Anonymous User — Fri, 05 Mar 2021 17:04:13 GMT

very bizarre has this happened since the new update?

Re: Re: Re: App start up problem

Bosch79 — Fri, 05 Mar 2021 17:11:52 GMT

It has been going on since I first installed the app about 4 months ago

Re: Re: Re: Re: App start up problem

Anonymous User — Fri, 05 Mar 2021 17:49:51 GMT

that is weird I'm sorry to say that's baffled me and I don't have an answer, have you spoke to samsung

Re: Re: Re: Re: Re: App start up problem

Bosch79 — Fri, 05 Mar 2021 17:59:19 GMT

I can never get hold of Samsung.

Re: App start up problem

Pugs1957 — Fri, 05 Mar 2021 18:47:35 GMT

Read the reviews on Play Store, it barely works on any device. I think you got lucky when it previously worked.

Re: Re: App start up problem

Bosch79 — Fri, 05 Mar 2021 19:03:47 GMT

Hi,

I have it on my work Crapple and my partners S10 and it works everytime! it just won't work on my ultra. I don't want to be taking my work phone with me when I am not working.

Re: App start up problem

Pugs1957 — Fri, 05 Mar 2021 22:17:58 GMT

I wonder if using a different launcher may work? There may be an issue with One UI.

Re: Re: App start up problem

Bosch79 — Fri, 05 Mar 2021 22:41:02 GMT

how would I do that?

Re: App start up problem

Pugs1957 — Sat, 06 Mar 2021 17:00:08 GMT

Install a launcher like Nova and then try to install the app. If it loads you could see if the app works with One UI.