topic Re: Re: Re: Re: Re: Re: Do not disturb schedule not working in Mobile Apps & Services

Do not disturb schedule not working

Ksmy89 — Thu, 04 Mar 2021 06:38:41 GMT

My do not disturb schedule is not working properly, its turning itself off before the time I have set 😑 I have tried deleted the schedule and setting it up again, deleting the schedule and creating a bixby routine to turn it on and off, nothing seems to work.

Anyone else experienced this?

Re: Do not disturb schedule not working

Phoenix142 — Thu, 04 Mar 2021 07:36:54 GMT

there's been a few mentions about this, what device(s) are you using including wearables if any?

Re: Re: Do not disturb schedule not working

Ksmy89 — Thu, 04 Mar 2021 07:42:07 GMT

I have recently changed devices from s10 to s10 lite but was experiencing the same thing on the s10, I also have a watch active.

Re: Re: Re: Do not disturb schedule not working

Phoenix142 — Thu, 04 Mar 2021 08:14:30 GMT

alright, 2 quick things you can test within a minute or two before we try anything else,

please go into the settings For DnD and check if you have any exceptions allowed, then disconnect your Bluetooth and set a 5 dnd schedule, if possible try calling and texting yourself from another device.

in addition you say it turns off before it should , have you by any chance got several timezones set up for any reason?

Re: Do not disturb schedule not working

Ksmy89 — Thu, 04 Mar 2021 08:25:00 GMT

I do have exceptions set, favourite contacts only and alarm. What do you mean by set a 5 DnD schedule?

I know the exceptions work as I woke this morning at 5am because I got a messenger notification and my DnD was off even though it was set to turn off at 7am. When I checked my notifications, I had other messenger notifications from 11/12 last night that did not sound through the night, so DnD silenced these as it should. It seems it turns itself off around 5am.

Date and time is set automatically in settings, I will try and set this manually, but I don't think this is the cause as DnD comes on at 8pm as per schedule, its just turning off earlier that set 😴 and I'm getting woken up! Ha

Re: Re: Do not disturb schedule not working

Phoenix142 — Thu, 04 Mar 2021 11:37:22 GMT

what time does your DnD turn itself off and what time is the closest alarm to that time?

5 DnD was a typo, meant to read "5 minute DnD"

I've had mine on with similar settings for an hour and a few exceptions set for testing purposes and didn't encounter any problems,

first thought is there something allowing it to be turned off, but even allowing certain actions shouldn't deactivate the DnD mode.

as for timezones, whilst your clock is set automatically you could still add several time zones and have them updated automatically too that's why I asked.

I'll do a bit more testing , my S10 is on a 9am to 9pm DnD schedule and I'll keep you posted.

Re: Re: Re: Do not disturb schedule not working

Ksmy89 — Thu, 04 Mar 2021 11:47:15 GMT

I don't know the actual time it's turning itself off as I'm never awake that early, but I know it's between 1-5am, my alarm is set for 6am.

I did Google this problem, and there was a similar post which suggested this problem can happen after using smart switch to transfer settings etc to a new phone, for some reason the DnD settings transfer across and are then unchangeable, which is a possibility because I use to wake up earlier and go to the gym before work. But I'd really like to know how to resolve it! Ha really hoping I don't have to do a factory reset and do a fresh set up 😏

Re: Re: Re: Re: Do not disturb schedule not working

Phoenix142 — Thu, 04 Mar 2021 12:31:31 GMT

yeah I have a tonne of problems with my own 3x S21U's and can't use smart switch at all or it becomes far worse.

lete test this throughout the day and see if I can replicate your error.

sadly when I googled it earlier I saw the same, I prefer a process of elimination rather than jumping straight to the "just reset the phone" solution so many are a fan of.

Re: Re: Re: Re: Re: Do not disturb schedule not working

Ksmy89 — Thu, 04 Mar 2021 12:36:16 GMT

Thanks, I am going to do a test tonight, not having a schedule set, and turning on DnD manually to 'stay on until I turn it off' and see if the same issue happens.

Re: Re: Re: Re: Re: Re: Do not disturb schedule not working

Phoenix142 — Thu, 04 Mar 2021 12:40:26 GMT

good idea, will follow up tomorrow AM then

Re: Re: Re: Re: Re: Do not disturb schedule not working

Ksmy89 — Fri, 05 Mar 2021 06:55:32 GMT

So even though I manually turned DnD on last night, and deleted my schedule beforehand, DnD had still turned itself off when I woke up at 5.30.

Re: Do not disturb schedule not working

Phoenix142 — Fri, 05 Mar 2021 08:55:02 GMT

good morning!

interestingly enough, in the day time one I had no issues - night one however stopped but it seems like I had a reboot at some point and I'm not sure if that's the culprit or coincidence.

this is odd, we'll get to the bottom of it!!

Re: Do not disturb schedule not working

Phoenix142 — Fri, 05 Mar 2021 09:00:29 GMT

i have found out one thing though.

the watch and the S10's no longer run DnD independently of one another, must be a new thing.

do you have your watch set to any other settings for do not disturb at all? could be worth a check as they now sync and overwrite one another

Re: Re: Do not disturb schedule not working

Ksmy89 — Fri, 05 Mar 2021 09:00:49 GMT

It's very odd, I have logged it and sent error reports to Samsung, in the mean time I guess I'll have to edit my night time bixby routine to turn down notification volume.

Re: Re: Do not disturb schedule not working

Ksmy89 — Fri, 05 Mar 2021 09:03:03 GMT

Bingo! I have just checked and yes this seems to be what is causing the issue

Re: Re: Do not disturb schedule not working

Ksmy89 — Fri, 05 Mar 2021 09:06:40 GMT

Odd though as I had this setting activated

Re: Re: Re: Do not disturb schedule not working

Phoenix142 — Fri, 05 Mar 2021 09:06:44 GMT

woohoo !

fantastic, maybe now you can get a peaceful night's sleep !

if the above IS your solution, please make it solved when you have tested it a bit so others can find the solution on here too a little faster!

if anything else happens or it continues please let me know and I'll be happy to continue finding out with you

Re: Re: Re: Re: Do not disturb schedule not working

Ksmy89 — Fri, 05 Mar 2021 09:11:02 GMT

Thanks for your help, much appreciated! To stop and further confusion between my phone and watch, rather than setting a DnD schedule, I'm just going to edit my night time bixby routine to turn DnD on. I will test tonight and hopefully it will solve it!

Thanks again

Re: Re: Re: Do not disturb schedule not working

Phoenix142 — Fri, 05 Mar 2021 09:11:10 GMT

yeah it doesn't always work as intended sadly.

wasnt until the S21U I stopped having issues between watch and phone.

however I'm likely having to return these 3 phones anyway if Samsung don't hurry up and do something about it, can't live with 4hrs battery life or the phone burning my hands (literally) if I use the camera for more than 2 minutes 😞

Re: Re: Re: Re: Do not disturb schedule not working

Ksmy89 — Fri, 05 Mar 2021 09:14:41 GMT

I have just switched to s10 lite for the pure fact of it having a snapdragon processor rather than an exynos one, no issues with heating up and the battery life is hell of a lot better! Worth looking into the S20 FE 5G possibly, I will probably get one when I upgrade next.