tema Re: Expand Cloud storage en Mobile Apps & Services

Expand Cloud storage

Toppere43 — Wed, 27 Mar 2019 15:56:05 GMT

Hi all, I have an S8 and my 15gb free storage is full. In the settings I'm not given the option to purchase more space. I'm with O2. My wife's S8, also with O2, was given the option to expand to 50gb, which I purchased. All I'm told is to delete files.

Does anybody have any suggestions. I've spoke to Samsung support and tried to send them a log file but my email won't send it. I'm working on that. But the lack of option is puzzling.

Re: Expand Cloud storage

Chewbacca — Tue, 14 Aug 2018 07:45:54 GMT

speak to O2, see if they have any kind of ristrictions on your contract. I belive that when you pruchase extra storage space it falls under network chargers. As the cost gets added on to the phone bill. btw when buy addidtional storga space on samsung cloud it is a monthly subscription.

Re: Expand Cloud storage

Toppere43 — Wed, 15 Aug 2018 08:50:21 GMT

Thanks for the reply. Ive spoken to O2 and theres no restictions in place. Last night I reset to factory settings and restored my phone. Still no option to to purchase more storage. Im at at a loss what to do next. At the moment ive got to keep deleting stuff to make room for the back up.

Re: Expand Cloud storage

Chewbacca — Wed, 15 Aug 2018 09:14:02 GMT

So I've just had another look into this, and it turns out that the O2 embedded software is whats stopping you from buying additional storage. So if you've got a device which was purchased from O2 with their O2 Network overlay on the OS then it wont let you, However if you have a device which doesn't have the O2 software on it you'll be able to purchase more space even if you're using a O2 sim card.

Re: Expand Cloud storage

Chewbacca — Wed, 15 Aug 2018 09:23:56 GMT

I forgot to mention, What you can do is ring up Samsung and give them the serial number and IMEI number of your devices and they will be able to give you the full model number of the devices, if they end in O2U this means that the device is locked to O2 and has the O2 software on it, which is whats stopping you from buying additional storage.

What you can do to clear up some space is use google photos to back up the media files. and remove them from the Samsung cloud, this should clear us some space.

Let us know how this goes for you.

Re: Expand Cloud storage

Toppere43 — Wed, 15 Aug 2018 09:31:28 GMT

Thats sounds like my problem. It does have 02 software embedded in it. well done my friend im very grateful for your help. How do you think i can get round this. I can get it released from o2 but would that do the trick or would i need to change the software?

Re: Expand Cloud storage

Chewbacca — Wed, 15 Aug 2018 09:53:54 GMT

I dont think getting it unlocked would do the job, its the embedded software thats the problem. best bet would be to use another cloud storage, for example google photos or one drive.

Glad to help.

Re: Expand Cloud storage

Toppere43 — Wed, 15 Aug 2018 10:03:49 GMT

Thanks for that. There must be a way round this so ill have to give it some thought. Think ill ring O2 again and pass this information on. See what they say. Thanks again and if any other thoughts come to mind please let me know.

Re: Expand Cloud storage

NewmanNiall — Thu, 06 Dec 2018 10:59:38 GMT

Hi sorry I know I'm late to the thread but I had this same issue on my S9+ with o2, and what I did is logged onto a different Samsung (I work in a phone shop so we have a few demos laying around which I used) and was able to upgrade the storage through the other handset, you just need to log in to your Samsung account, upgrade your plan, then log off again. I know not everyone is in my position and not everyone has this option but if you can maybe go into your local phone shop and either ask if you can do it or just pretend your checkinf out one of the handsets 😛

Re: Expand Cloud storage

MikeCapri — Mon, 13 May 2019 22:06:20 GMT

Oh and if you're Australia you don't get sh!t. All you can get is 15GB and there are no upgrades/plans available. This is why we are forced to find illegal methods down here because we don't get sh!t yet we pay more than other countries. This bullsh!t.

Re: Expand Cloud storage

Grapevine — Sat, 12 Oct 2019 18:04:22 GMT

Thanks for this tip. Was stuck on 5gb with AT&T Galaxy S6, no ability to upgrade. Read this thread and pulled out my old MetroPCS Galaxy J7 and was able to change the Samsung Cloud plan. Sweet!

Re: Expand Cloud storage

vENTAGE_pUZZLES — Sat, 08 Feb 2020 16:40:33 GMT

Which company did you use this method with?

Re: Expand Cloud storage

randisharpin — Mon, 11 May 2020 00:17:17 GMT

Hello, I've been reading these comments because I'm having the same problem however I'm not sure how to check whether my phone is or has 02 on it?? I think it's silly of samsung to put such a restriction on their cloud app but 🤷‍♀️ oh well...

Thanks in advance 🙂

Re: Expand Cloud storage

Alycatstraz — Mon, 08 Jun 2020 10:06:48 GMT

I was having the same frustrating issue of not being able to purchase more cloud space once my 15GB were used up. Upon chatting with support I was told that Canadian model phones don't allow you to expand your cloud storage space. Seems rather ridiculous and very displeasing.

Re: Expand Cloud storage

alex90001 — Mon, 20 Jan 2025 05:51:25 GMT

use terabox as an additional storage