topic Samsung cloud update in Mobile Apps & Services

Samsung cloud update

Pphawx — Wed, 27 Mar 2019 15:56:41 GMT

Samsung cloud tells me to update I then press to update and just bypasses without updating

Please fix!!!

Re: Samsung cloud update

Sd-sam — Fri, 06 Apr 2018 13:24:44 GMT

Same thing here since android 8.0

Re: Samsung cloud update

AntS — Fri, 06 Apr 2018 15:00:21 GMT

Hi guys. :robothappy:

It might be worth trying to update Samsung Cloud via Galaxy Apps in this instance: Galaxy Apps > More > My Apps > Update.

Let us know how it goes.

Re: Samsung cloud update

xnifex — Fri, 06 Apr 2018 15:28:29 GMT

I'm having the same issue on Oreo with the s8. I've tried to update via galaxy apps but Samsung cloud doesn't show up in there. Please fix Samsung !

Re: Samsung cloud update

Sd-sam — Fri, 06 Apr 2018 19:34:07 GMT

Does not show up in the galaxy app also...

Re: Samsung cloud update

James58 — Sat, 07 Apr 2018 00:24:36 GMT

Still unable to update samsung cloud.. can't be located in galaxy apps too.. I'm using a S9.

Re: Samsung cloud update

Terraleigh — Mon, 30 Jul 2018 01:20:25 GMT

I got a new phone and the cloud has stopped updating my contacts

Re: Samsung cloud update

ChrisM — Mon, 30 Jul 2018 19:41:58 GMT

Hi @Terraleigh.

What model of phone do you have? Could you give us a little more info on the issue you're having?

Re: Samsung cloud update

wyse_terminal — Wed, 01 Aug 2018 07:57:33 GMT

go into settings and then apps, on the top right hand corner click show system apps and scroll down to Samsung cloud, clear cache and data on that and then try to update failing this go back into the app in the settings menu by showing system apps and then Samsung cloud, click the three dots at the top right and click uninstall updates. failing this remove your Samsung account and create a new one, add this and try to update it.

Re: Samsung cloud update

sameh — Wed, 29 May 2019 12:17:50 GMT

Re: Samsung cloud update

Docpratt — Sat, 19 Oct 2019 12:36:14 GMT

@wyse_terminal wrote:
go into settings and then apps, on the top right hand corner click show system apps and scroll down to Samsung cloud, clear cache and data on that and then try to update failing this go back into the app in the settings menu by showing system apps and then Samsung cloud, click the three dots at the top right and click uninstall updates. failing this remove your Samsung account and create a new one, add this and try to update it.

I've tried all the above, still no luck, please fix.

Re: Samsung cloud update

legin — Wed, 08 Jan 2020 08:26:49 GMT

Thank you so much, wouldn't let me download the update before in the setting because of there being no connection when there was

Re: Samsung cloud update

AbdelhakAzzi — Wed, 12 Feb 2020 15:33:42 GMT

The same thing happened again today. I guess it has something to do with the Samsung Unpacked yesterday. PLZ FIX ASAP!!!!

Re: Samsung cloud update

Visualtor — Thu, 27 Feb 2020 20:46:38 GMT

Same problem.I need to factory reset my G10 coz its freezing alot. Now trying to restore the Samsunt Notes and this is not letting me saying CHECK YOUR INTERNET CONNECTION. WELL I AM STILL CONNECTED TO THE INTERNET

Re: Samsung cloud update

Aerondight — Fri, 07 Aug 2020 09:26:24 GMT

Worked on my A50S. Much appreciated.

Re: Samsung cloud update

IoanVictor — Thu, 29 Oct 2020 08:50:21 GMT

Go to Settings>Apps>System apps and search Samsung cloud. Open and click on the 3 dots and Stop/Uninstall updates. Then go back to Accounts and try again to update Samsung cloud. Worked on my A20

Re: Samsung cloud update

vanna — Sun, 11 Apr 2021 05:43:10 GMT

Hi. I would like to buy more storage on cloud but when i get to the button buy and press on it doesnt do anything. Can somebody help please?

Re: Samsung cloud update

AndrewL — Sun, 11 Apr 2021 10:38:40 GMT

@vanna: Support for premium storage subscriptions on Samsung Cloud is ending soon, so this is likely to be the reason why you're unable to proceed. Apologies for any inconvenience this may cause you.

Re: Samsung cloud update

schroef — Thu, 29 Apr 2021 07:57:52 GMT

I got same Ng S6 and Samsung turned lots of apps useless because of the 2step verification.

We can't update because when doing chackdd it shows a logo n page which loops to a swing account page and that page doesn't tAke my working login. That login works just fine when I use a desktop browser.

I've send over 10 inquiries ttheought the contact us page. It's just horrible how the people respond in that section.

In the forum there couple people stated. 2step won't work properly on older devices and it needs to be turned off for your account. But only Samsung cAn do that. But the people in the inquiry section don't seem to be competent enough to work there. Each time I got response with a solution to something which was not even my question. They the. Close your inquiry and you start again. Over and over and over again they are making me Nuts.

How can a company which seems to be #1 have such a horrible heldesk. There are more section of Samsung eco system which are jsimply said a joke.

Re: Samsung cloud update

schroef — Thu, 29 Apr 2021 08:03:40 GMT

If you remove your account it want to remove everything I believe. I've been having this issue for more then 1.5 year know. Their inquiry section are retards. I've send over 10 requests and they just don't seem to understand the issue. I've send logs, s reengrans, all kind of dat. They are useless!