topic Re: Onedrive won't sync on a mobile hotspot in Mobile Apps & Services

Onedrive won't sync on a mobile hotspot

alanw0 — Fri, 05 Feb 2021 10:24:56 GMT

Having noticed that my photos hadn't backed up to Onedrive for a few days I opened my sync settings to be told that Samsung Cloud had to be updated or it wouldn't happen (ie. it hadn't warned me or auto updated, just stopped doing it until I checked!).

Now it tells me that I cannot backup while on a Mobile Hotspot. Given that this is how my home Wifi is set up I cannot now continue backing up to Onedrive. How can I get around this?

Is this a Samsung Cloud thing? Can I bypass it and just use Onedrive as I did before (and was perfectly happy using)?

😡

Re: Onedrive won't sync on a mobile hotspot

Pugs1957 — Fri, 05 Feb 2021 13:53:45 GMT

Are you saying all of the devices in your home access the Internet through your phone? Even if that is the case you can still turn off the hotspot on your phone.

Re: Onedrive won't sync on a mobile hotspot

alanw0 — Fri, 05 Feb 2021 14:25:18 GMT

All the devices in my home access the internet through a phone but not the one that I have the problem with. The phone that provides the hotspot for everything has infinite data, my Samsung does not.

Re: Onedrive won't sync on a mobile hotspot

Pugs1957 — Fri, 05 Feb 2021 15:20:37 GMT

There's a number of threads about this issue on Microsoft website, with no real answers. My guess would be that MS are treating this as a metered connection which doesn't work on One Drive. The did this because people ended up eating a lot of data. Some also had issues with syncing office. I couldn't find any solutions, sorry. I think mobile data directly from the Samsung is perhaps your only option.

Re: Onedrive won't sync on a mobile hotspot

alanw0 — Fri, 05 Feb 2021 17:11:36 GMT

Ah OK, thanks. I had assumed Samsung issue as coincided with the update. MS issue is a bit more concerning as that will effect my PC and my wife's phone as well 🙄

Re: Onedrive won't sync on a mobile hotspot

alanw0 — Fri, 05 Feb 2021 17:27:50 GMT

Update - having looked at the issues on MS site I changed the settings of the Wifi connection on my phone to "Treat as unmetered" from "Automatically detect" - this seems to have done the trick now...

Re: Onedrive won't sync on a mobile hotspot

One Drive Photo sync — Sun, 06 Feb 2022 21:07:26 GMT

this Morning i am having this issue and checked the automatically detect setting..it is ON.

Any other thoughts???

Re: Onedrive won't sync on a mobile hotspot

code72 — Thu, 19 Sep 2024 23:16:13 GMT

Great, it worked. Thank you very much

Re: Onedrive won't sync on a mobile hotspot

code72 — Thu, 19 Sep 2024 23:17:46 GMT

It must be off and you have to choose "Treat as unmetered"

Re: Onedrive won't sync on a mobile hotspot

KaliMza — Fri, 10 Jan 2025 17:53:59 GMT

I found that the wifi I am connected to was set to "Detect automatically". ( Metered Network )
I have changed my wifi setting to "Treat as unmetered".

And that seemed to have done the trick.
So let's keep our fingers crossed to see if it works.
( I just hope it constantly syncs )

Re: Onedrive won't sync on a mobile hotspot

Krugcmeel — Fri, 18 Apr 2025 04:54:08 GMT

This problem aged me friend. You saved my soul from the fiery pits of hell