topic Re: Re: Re: issue with apps in Mobile Apps & Services

issue with apps

Tazman11 — Wed, 03 Feb 2021 11:06:33 GMT

I recently upgraded to the S21 5g. Since then I have had problems with Facebook occasionally shutting down and also the MY EE app constantly shutting down after passing the fingerprint or PIN login screen.Theres no error message just shuts down. I have deleted and reinstalled the app several times and I have used both fingerprint and PIN login and it shuts down on both. I am able to login using the main Internet page. The version of the app is 4.46.1

Any ideas. I have contacted ee and they advised contacting Samsung.

Re: issue with apps

Pugs1957 — Wed, 03 Feb 2021 11:20:39 GMT

Are these apps compatible with Android 11? Many aren't

Re: Re: issue with apps

Tazman11 — Wed, 03 Feb 2021 11:25:00 GMT

they are

Re: issue with apps

KelseyCarter — Wed, 03 Feb 2021 11:46:15 GMT

having the same problem

Re: issue with apps

nowdeleted — Wed, 03 Feb 2021 11:51:10 GMT

has your phone not put them to sleep ?? as I don't use fb mobile as it hogs the memory.... it is only a suggestion

Re: issue with apps

Tazman11 — Wed, 03 Feb 2021 11:59:06 GMT

I've stopped the auto update and that seems to have fixed Facebook. but the EE app is still playing up

Re: Re: issue with apps

Pugs1957 — Wed, 03 Feb 2021 12:02:54 GMT

Facebook is not working properly on Android 11, there are many, many problems, I suggest you Google it. My EE app is the same, read the reviews on Play Store. Loads are complaining.

Just because an app doesn't work does not mean it is your phone.

Re: Re: Re: issue with apps

Tazman11 — Wed, 03 Feb 2021 12:08:37 GMT

I've got ee on the case as I know there are massive updates going on with ee atm