topic Re: Samsung health can't log in in Mobile Apps & Services

Samsung health can't log in

Sakuras — Mon, 21 Sep 2020 11:33:34 GMT

I have Samsung Galaxy active watch 2 and i can't start Samsung Health app on my Huawei phone.

It's only showing spinning circle.

Re: Samsung health can't log in

Shazzkid — Tue, 22 Sep 2020 03:27:00 GMT

Try force stopping the app, clearing the data and cache then trying again

Re: Samsung health can't log in

Edyohi — Thu, 05 Nov 2020 00:13:10 GMT

I have the same problema. Any solution?

Re: Samsung health can't log in

Philip1234 — Wed, 30 Dec 2020 19:59:05 GMT

Same problem. Solution?

Have tried to force stop. Clean. Uninstall. Restart phone. Install again. Doesn't work.

Just keeps on loading after i logon to account.

Re: Samsung health can't log in

SaibotSlab — Tue, 05 Jan 2021 16:10:11 GMT

I had the same problem. Another user suggested the following:

open the app but odn't login, just skip it

this should bring you to the home page where you then can login via 'settings'

tried it and this worked for me

Re: Samsung health can't log in

Philip1234 — Tue, 05 Jan 2021 17:45:31 GMT

Lifesaver! It worked. Thanks 👍😊

Re: Samsung health can't log in

pcanelas — Thu, 14 Jan 2021 12:23:43 GMT

I used that solution some time ago, but now I had to clear my phone and the "skip" button doesn't exist anymore on the app... Do you have any idea why?

Re: Samsung health can't log in

schmaltzy — Thu, 14 Jan 2021 19:57:44 GMT

Ditto. Just sitting on the spinning wheel and will never log in. Also no skip button

Re: Samsung health can't log in

schmaltzy — Thu, 14 Jan 2021 20:02:22 GMT

I ended up uninstalling, downgrading to 6.10.5.031 from ApkMirror and using the skip login solution. Then upgraded the app from the play store. What a pain.

Re: Samsung health can't log in

Tassle — Fri, 15 Jan 2021 12:26:28 GMT

Exactly the same issue
It's been posted about so many times on this forum and support staff have been saying they will "look into it" for months now. Cheers Samsung for ignoring the bug in the latest update, but removing the only work around. 😒
*slow clap*

Re: Samsung health can't log in

rlrobs — Fri, 15 Jan 2021 20:07:40 GMT

Same issue.

Re: Samsung health can't log in

Headwesty — Fri, 15 Jan 2021 21:52:44 GMT

I've been having this issue for months and had to use the 'skip' workaround. Seems like Samsung have looked into the matter and removed the workaround. So that's progress...

Re: Samsung health can't log in

TimDLG — Sat, 16 Jan 2021 08:16:29 GMT

Samsung, fix the issue! What's the point of buying wearable devices if they don't work without Samsung Health, while devs refuse to fix Samsung Health bugs.

Re: Samsung health can't log in

FortisFidus — Sat, 16 Jan 2021 10:42:59 GMT

This worked for me - many thanks

Re: Samsung health can't log in

jefgab — Sat, 16 Jan 2021 17:33:25 GMT

Just bought a Samsung Watch 3 and I cannot login in the Samsung health on my OnePlus 7 pro. Same issue as everyone else here. After credentials are placed, loading stays on forever. No skip button on the app. Come on Samsung?!? The Issue is clearly going on for months and hasn't been fixed.

Re: Samsung health can't log in

OxFF — Sun, 17 Jan 2021 20:35:22 GMT

Same issue here. Looks like Samsung is a green-horn in software/firmware development. Disappointment on all fronts. Shame on you!

Re: Samsung health can't log in

Mmm25 — Mon, 18 Jan 2021 17:58:44 GMT

Thank you so much for this! Did the same thing but so far haven't upgraded to the newest version. Once you did that, did you just stay signed in? Or not have any more issues signing in?

Re: Samsung health can't log in

rlrobs — Mon, 18 Jan 2021 19:07:47 GMT

Hey guys, check this post:

https://eu.community.samsung.com/t5/mobile-apps-services/s-health-app-infinite-loading-no-quot-skip-quot/m-p/2632551#M8063

Re: Samsung health can't log in

OxFF — Mon, 18 Jan 2021 20:07:04 GMT

yeah. using an old version to bypass the issue and upgrade afterwards will solve the issue.

However from the security point of view i will not recommend anyone downloading apks from internet and installing them on the phone. You never know what the apk can hide.

Re: Samsung health can't log in

rlrobs — Mon, 18 Jan 2021 21:30:43 GMT

I know the risks. But...

Testimonial from a user AliAbc

"After speaking to Samsung Customer Service this morning, (and being on hold for over forty minutes due to the influx of complaints they were getting,) I have found out that the new update has begun to weed out phones that are NOT Samsung without telling any of their customers. What makes this worse is that they waited until after Christmas and New Years when people were purchasing their watches and other Samsung items to make the switch. They also are not making any sort of announcements unless you call Customer Service, the representatives only have the information that "phones unable to log in, are now incompatible with the app" and have no idea if a new update will change that. I truly have not been more disappointed in a company's' lack of respect for its customers...."