topic Re: Samsung Cloud - Continual Notifications! Please help me stop them!! in Mobile Apps & Services

Samsung Cloud - Continual Notifications! Please help me stop them!!

imagwai — Tue, 20 Oct 2020 18:01:15 GMT

Since this morning, my Samsung Galaxy S9 has been continually sending me notifications from Samsung Cloud.

"Keep your data safe. Your Gallery data in Samsung Cloud and your data in Samsung Cloud Drive will be deleted on 01/07/2021. You can download it or move it to Microsoft OneDrive".

There was another notification too, but this is the main one that pops up. It started when I turned my phone on this morning. You can clear the notification but then a few seconds later it appears again. And again. Even if you don't clear it, the phone still beeps. Happens a few times, then all goes quiet for a while. Then a short while later, it all starts up again!

So far, I have tried the following to no avail:

- Rebooting the phone

- Trying to mute the notifications for Samsung Cloud (you can't - option is greyed out!)

- Deleting my existing minimal data in Samsung Cloud (I don't use it anyway)

- Turning off syncing for Gallery and all Samsung Cloud services

- Turning off all but essential notifications in the Samsung app

But the notifications keep on coming!

Please help me - it's driving me absolutely potty!

Thanks

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

imagwai — Wed, 21 Oct 2020 18:04:18 GMT

No replies yet but the notifications seem to have stopped (for now). Last night, I tried clicking on the notification and taking the suggested action of downloading my cloud files (even though I don't have any). Doing that seems to have satisfied it! Bit ridiculous that you can't simply turn the notifications off, though. And equally ridiculous they recur every few seconds whether you've read them or not.

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

FunkyShu — Fri, 23 Oct 2020 16:05:19 GMT

I'm see the same thing. Close the alert and it comes right back. So annoying!!

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

Jayneshoe — Fri, 23 Oct 2020 17:43:32 GMT

I have had the same problem and may have found a switch that seems to help. Go into Settings, Apps, scroll down to Samsung Cloud. tap Notifications, all options are greyed out but tap General Notifications, there are two bell icons, turn on Silent, an option shows up right below to Minimize notifications, turn that on. So far this has worked for me.

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

Members_O70bbxy — Tue, 27 Oct 2020 18:49:17 GMT

I did not payed for samsung to be such annoing. Goodbye samsung!

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

Barb71 — Fri, 30 Oct 2020 00:01:49 GMT

Yes!!! This worked for me also 😊 Thank goodness , the notification was driving me crazy

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

idontwant26 — Tue, 03 Nov 2020 17:13:59 GMT

Had the same problem; like others do not use Samsung's cloud.
I may have found a different more permanent solution.
In the options to Download or move to onedrive, I selected the less predominate "download".
I am not sure the order, I got two prompts next. One said I had no files to download (ok, true). The other give an option to disable the service - which I choose. So far no more notification.

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

camgordo — Sat, 07 Nov 2020 11:25:35 GMT

this isn't really a solution, you still get the constant notifications but they're minimized. it's a good tip which I've also done. the fact that there's no way to actually fix the issue is ridiculous and samsung is wrong for this. I've never wanted to switch phones more. I'm 100% never purchasing another samsung product again.

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

donewithmyS20 — Fri, 13 Nov 2020 20:14:13 GMT

agreed. I do not want Samsung cloud or its notifications. SAMSUNG FIX THIS NOW!

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

gailconstable — Sun, 22 Nov 2020 20:59:20 GMT

On my Samsing 10.5 tablet, it will not allow me to move the white button on Notificatioins to the off position either at the top or in the greyed out ones. Tapping, sliding..nothing works. I have it set to silent but it stll dings and notifies me every 3 or 4 minutes.

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

BradleyJones — Tue, 29 Dec 2020 15:36:00 GMT

The post marked with the solved answer does not work for me. I've tried that 3 times now over a few months and still get this notification at minimum 8 times a day. I went thru the prompts as if I was going to transfer my data and then when I clicked on download I unchecked everything and downloaded a single picture. This has seemed to be enough to keep the message at bay. Like everyone else here, I don't use samsung cloud so whatever is on it is useless to me.

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

gailconstable — Tue, 29 Dec 2020 16:11:01 GMT

Great thinking! I finally went to tech support and let them remote access my tablet. There is no linger a way to not have two step verification. What they finally did was go to Settings-Apps. Press 3 dots in upoer right corner. Choose Show System Apps. Scroll down to Samsung Cloud. Tap it. Tap Notification and choose Silent and Minimized.

You cannot turn off notification but now if tgey pop up, they are silent and do not show on your screen. If you pull down the too of the main screen where you set flashlight, etc. you can see the notification prompting you to Sign In and press clear but I son't bother as the notification goes away when device is turned off and unless you look for it, you can't see or hear it.

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

Texgal57 — Fri, 29 Jan 2021 14:01:27 GMT

Thank you! This worked for me! Who knows why it's greyed out but the double tapped worked.

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

JT99JT — Thu, 18 Mar 2021 13:19:16 GMT

OK. Here is a new one.. I started getting the Samsung Cloud pop ups today. I went to turn them off, and the ability to turn them off is no longer present. It is "greyed out".. Has anyone had this come up?

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

Grumble — Fri, 19 Mar 2021 16:37:24 GMT

Samsung has NO RIGHT to force a notification on me - again and again - until I respond to it. Making it silent is simply not good enough. It has to GO AWAY! And there is NO WAY I am going to actually do what the notification wants me to do just to turn off the notification. I will NOT be manipulated like that!

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

FrankELeon — Sat, 20 Mar 2021 06:43:55 GMT

It is an unfair marketing issue. Samsung is making love with Microsoft and forcing us to use Onecloud, giving no way to opt out. Simply an illegal way. It is against the law in many part of thee world. I like Samsung products, but it is a big mistake of someone who is involved in this business. I do not like Microsoft and I say NO if they push onedrive to my face. Samsung legal managers, pls. Read it! Now you are losing your reputation! Trust is more important than some extra money from Microsoft... Personally I hate Microsoft, that is why I am with Samsung DEX! Do something asap!

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

Tpt209 — Sun, 21 Mar 2021 02:36:53 GMT

I appreciate the ***** out of you

Re: Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

cyber — Sun, 28 Mar 2021 07:36:21 GMT

Thanks Jayneshoe for this

Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

cyber — Thu, 01 Apr 2021 08:29:16 GMT

the message has now disappeared

Re: Re: Re: Samsung Cloud - Continual Notifications! Please help me stop them!!

cyber — Thu, 01 Apr 2021 08:31:20 GMT

the notification had now disappeared