topic Re: Digital Wellbeing - NOT WORKING in Mobile Apps & Services

Digital Wellbeing - NOT WORKING SOLUTION

DYNIMITE — Fri, 30 Oct 2020 00:27:56 GMT

Since the latest update to my S10, I have found that the Digital Wellbeing widget and setting does not work. Everytime, I attempt to open it, it shows a blank screen and freezes my phone.

Any ideas how to resolve this or regress the changes?

Edit: There is now a solution!!!! (via Nika11)

Go to Storage then Advanced >Other Apps > Digital Wellbeing app > Manage Storage > Clear Data.

Re: Digital Wellbeing - NOT WORKING

LisaWalker — Tue, 27 Oct 2020 23:34:21 GMT

I'm having the exact same issue. It's blank and then crashes.

Re: Digital Wellbeing - NOT WORKING

kaon — Wed, 28 Oct 2020 03:47:06 GMT

I'm having the same problem, I originally updated my software in order to fix it, which obviously didn't help.

Re: Digital Wellbeing - NOT WORKING

katariosmoi — Wed, 28 Oct 2020 06:18:01 GMT

Same issue for couple of days already.

Re: Digital Wellbeing - NOT WORKING

BethanyD — Wed, 28 Oct 2020 09:04:15 GMT

Having the same issue.

Re: Digital Wellbeing - NOT WORKING

Cool3 — Wed, 28 Oct 2020 09:25:50 GMT

Glad to see another post about this. Idk if its just affecting a small percentage if users or if its more widespread. Happening on my S10e.

Re: Digital Wellbeing - NOT WORKING

PaulTraynor — Wed, 28 Oct 2020 09:56:02 GMT

same is happening on my S20 ultra

Re: Digital Wellbeing - NOT WORKING

Members_czt890D — Wed, 28 Oct 2020 13:03:40 GMT

Same on my Z Fold2!

Re: Digital Wellbeing - NOT WORKING

Patrick742 — Wed, 28 Oct 2020 16:36:11 GMT

same problem on my galaxy a71

Re: Digital Wellbeing - NOT WORKING

Ronablu — Thu, 29 Oct 2020 05:15:48 GMT

Same in my galaxy s9+

It worked fine 2 days ago. In mine at first it wasn't blank but now it is. Also I had the unwind feature on and it had stop working as well

Re: Digital Wellbeing - NOT WORKING

Members_R1PWshU — Thu, 29 Oct 2020 19:07:19 GMT

Same issue here (galaxy s10). Hope they will fix it soon...

Re: Digital Wellbeing - NOT WORKING

MigueLSD — Thu, 29 Oct 2020 22:37:16 GMT

Same here, Galaxy s10e, it just freezes when trying to open Digital Wellbeing. Hopefully they fix it quickly

Re: Digital Wellbeing - NOT WORKING

Lunitarie — Fri, 30 Oct 2020 00:16:27 GMT

Same on Note 20 Ultra

Re: Re: Digital Wellbeing - NOT WORKING

DYNIMITE — Fri, 30 Oct 2020 00:21:57 GMT

Here's a solution: Go to Storage then Advanced >Other Apps > Digital Wellbeing app > Manage Storage > Clear Data.

Re: Re: Digital Wellbeing - NOT WORKING

DYNIMITE — Fri, 30 Oct 2020 08:51:52 GMT

Here's a solution: Go to Storage then Advanced >Other Apps > Digital Wellbeing app > Manage Storage > Clear Data.

Re: Re: Digital Wellbeing - NOT WORKING

Lhoa — Fri, 30 Oct 2020 11:22:47 GMT

What to do when you can't access the manage storage tab from the digital wellbeing app? My phone just freezes and the screen turns black

Re: Re: Re: Digital Wellbeing - NOT WORKING

DYNIMITE — Fri, 30 Oct 2020 12:42:13 GMT

To access storage, you have to go into "Device Care" in the Settings.
Here's a pic, Hope this helps.

Re: Re: Re: Digital Wellbeing - NOT WORKING

GremlinThompson — Fri, 30 Oct 2020 15:29:22 GMT

When I try to open manage storage it opens a black screen then freezes.

Re: Re: Re: Digital Wellbeing - NOT WORKING

swardhaugh — Mon, 02 Nov 2020 17:11:40 GMT

If you can't open manage storage, see if you can open it after you turn 'Allow permissions' off in the advanced>change system settings on the same screen

Re: Digital Wellbeing - NOT WORKING SOLUTION

MtnLover17 — Tue, 03 Nov 2020 04:56:56 GMT

Not a total fix: my phone freezes when I click Manage Data on the pathway mentioned.