topic Re: Access cloud backup without a phone? in Mobile Apps & Services

Access cloud backup without a phone?

MystaMagoo — Sun, 12 Apr 2020 14:25:58 GMT

So I do not have a phone number anymore.

How am I supposed to access my cloud backup now?

Re: Access cloud backup without a phone?

MystaMagoo — Thu, 16 Apr 2020 16:41:14 GMT

Hello?
An answer would be nice but I guess your busy screwin us over in other ways you don't have time.....

Re: Access cloud backup without a phone?

AndrewL — Thu, 16 Apr 2020 17:32:50 GMT

@MystaMagoo: You can access your Cloud data on a phone using a web browser. It is recommended to use the Chrome browser on a computer when accessing Samsung Cloud.

To access Samsung Cloud on your computer, open your desired web browser, and then go to support.samsungcloud.com. Click Sign in, enter your Samsung account information, and then click SIGN IN again. If you're unsure of your account info, click Find ID or Reset password after you click Sign in. To sign out, just hover over your name in the upper right corner of the page, and then click Sign out.

For further steps on accessing Samsung Cloud, please check the link below.

https://www.samsung.com/us/support/answer/ANS00060518/

Re: Access cloud backup without a phone?

MystaMagoo — Fri, 17 Apr 2020 05:48:55 GMT

@AndrewL wrote:
@MystaMagoo: You can access your Cloud data on a phone using a web browser. It is recommended to use the Chrome browser on a computer when accessing Samsung Cloud.

To access Samsung Cloud on your computer, open your desired web browser, and then go to support.samsungcloud.com. Click Sign in, enter your Samsung account information, and then click SIGN IN again. If you're unsure of your account info, click Find ID or Reset password after you click Sign in. To sign out, just hover over your name in the upper right corner of the page, and then click Sign out.

For further steps on accessing Samsung Cloud, please check the link below.

https://www.samsung.com/us/support/answer/ANS00060518/

No I cannot because it asks for 2 step.

I dont have phone number to get the code.

Re: Access cloud backup without a phone?

MystaMagoo — Sat, 25 Apr 2020 13:43:08 GMT

@AndrewL wrote:
@MystaMagoo: You can access your Cloud data on a phone using a web browser. It is recommended to use the Chrome browser on a computer when accessing Samsung Cloud.

To access Samsung Cloud on your computer, open your desired web browser, and then go to support.samsungcloud.com. Click Sign in, enter your Samsung account information, and then click SIGN IN again. If you're unsure of your account info, click Find ID or Reset password after you click Sign in. To sign out, just hover over your name in the upper right corner of the page, and then click Sign out.

For further steps on accessing Samsung Cloud, please check the link below.

https://www.samsung.com/us/support/answer/ANS00060518/

So no help then?

Re: Access cloud backup without a phone?

MystaMagoo — Thu, 07 May 2020 08:09:55 GMT

@AndrewL wrote:
@MystaMagoo: You can access your Cloud data on a phone using a web browser. It is recommended to use the Chrome browser on a computer when accessing Samsung Cloud.

To access Samsung Cloud on your computer, open your desired web browser, and then go to support.samsungcloud.com. Click Sign in, enter your Samsung account information, and then click SIGN IN again. If you're unsure of your account info, click Find ID or Reset password after you click Sign in. To sign out, just hover over your name in the upper right corner of the page, and then click Sign out.

For further steps on accessing Samsung Cloud, please check the link below.

https://www.samsung.com/us/support/answer/ANS00060518/

Still no help then?

Shamsung just gonna screw us over.

...

Re: Access cloud backup without a phone?

Miicar — Sun, 12 Jul 2020 20:16:41 GMT

I also have this problem...except I have a number but when I enter my number...crickets...no text. So I pulled my sim and restarted...still no "authenticator app" access like the instructions indicate is also avalible...its not

Re: Access cloud backup without a phone?

Verification — Wed, 28 Oct 2020 22:50:37 GMT

I take it this still hasn't been resolved? I have the same issue. My phone is broken and I can't receive a verification code. Customer service chat is not helpful.

Re: Access cloud backup without a phone?

MadasHell — Sat, 19 Dec 2020 02:33:54 GMT

This is absolutely ridiculous. One of the major appeals of cloud storage is that in the event your phone is damaged, your data is still ok. Yet, there is no way to sign into my cloud account without a Samsung device? If this goes unresolved, I'm hiring a lawyer.

Re: Access cloud backup without a phone?

MystaMagoo — Sun, 27 Dec 2020 12:20:10 GMT

you can access from any pc BUT a phone numbers was/is required for 2fa

Re: Access cloud backup without a phone?

Lucasbrownn — Sat, 09 Jan 2021 00:33:13 GMT

This does not work. It just constantly sends a notification to nothing and refuses to allow access. Please fix this or provide a relevant solution. I stored my data on Samsung Cloud so that I would have constant access to it, I am currently being cost approximately $200 a day due to your inability to design a working system as I need a file from my cloud but am being refused without an old, broken phone. I will be demanding this fixed immediately or suing for the totality I've lost due to your lies.

Re: Access cloud backup without a phone?

PeteRepeat — Sat, 09 Jan 2021 16:41:54 GMT

same problem. my s8 display cracked at first bump, and now I cant access my backup because of the freakin notification sent to all devices. Well dear Samsung, my device was bad and cracked. You think I will buy another? you are wrong! I had really important text files regarding my clients, now I may lost them and have to give money back too. Are you really this desperate to make people buy your products? Well I announce you that I sold my both Samsung tv's and I will never buy anything from your cheap fraud brand. And I hope someone sues you for bad marketing practice.

Re: Access cloud backup without a phone?

moonlitnight — Thu, 21 Jan 2021 00:35:39 GMT

im going through the same thing. i backed up all my stuff on my old phone and then it randomly broke. i bought a new samsung thinking id be able to restore everything nice and easy but in order to access your cloud you have to verify on an old device. hello ????? my old device is broken which is why i needed a new one ????? what a stupid feature its driving me insane ive been looking for other options online but have so far found nothing. extremely annoyed

Re: Access cloud backup without a phone?

JodiWoo1 — Sun, 28 Mar 2021 00:37:26 GMT

has anyone had any luck in resolving this issue? I need to access my cloud storage, but as with the above comments it is not allowing me to go past the verification step first. It's just a circular problem that doesn't seem to have an answer!

Re: Access cloud backup without a phone?

Kim101 — Sun, 10 Oct 2021 01:43:33 GMT

Me and my mother were trying all but 10 minutes until I read this thread and she said just reset your password and it worked. It actually worked for us so I share to all of you.

Re: Access cloud backup without a phone?

rzd6rh77jgj8bh79ut v — Fri, 10 Jan 2025 02:33:34 GMT

It's 2025 now.. Did your lawsuit ever go through? No, I bet not.. you're just one of those people who likes to throw around threats. "durr im gunna sew yew" haha!

Re: Access cloud backup without a phone?

MystaMagoo — Sat, 11 Jan 2025 09:27:55 GMT

5yr old topic and still no solution.

Please Samsung explain to me how to get a 2fa sms when I have no access to the phone,its dead won't turn on.?

Re: Access cloud backup without a phone?

Galaxyflip6 — Sat, 18 Jan 2025 14:34:20 GMT

Re: Access cloud backup without a phone?

Galaxyflip6 — Sat, 18 Jan 2025 14:35:06 GMT

Re: Access cloud backup without a phone?

Galaxyflip6 — Sat, 18 Jan 2025 14:36:47 GMT

What am supposed to do