topic Re: Email in Mobile Apps & Services

Email

Members_H56odzo — Mon, 09 Mar 2026 13:58:10 GMT

I had my old email registered with Samsung: ***( This email changed as I'm not able to use it anymore, so I changed it and updated my account to: *****

I'm receiving marketing emails from Samsung but nothing else to my new Gmail account. I logged onto my old Virgin Media account just the other day as I still have to and I found several emails from Samsung in there regarding 2-factor!

I can't understand why Samsung are still sending me emails to my old email account. How do I ensure my Virgin Media email is completely deleted from this platform. I tried to talk to the AI chat bot but found it of no help.

Thank you and kind regards

Katherine

Re: Email

Piper123 — Mon, 09 Mar 2026 13:47:23 GMT

Hey there and welcome to the Samsung UK Community Forum

As this is a public forum, you would be advised to remove the personal email addresses from the thread.

Re: Email

Piper123 — Mon, 09 Mar 2026 13:48:21 GMT

To stop marketing and to change the email addresses on your account, log into your Samsung Account and amend both the email addresses and the marketing preferences.

This should solve your question.

Re: Email

TechZilla — Mon, 09 Mar 2026 13:57:59 GMT

Please remove your personal emails for your own safety 🙏

Re: Email

TechZilla — Mon, 09 Mar 2026 13:59:54 GMT

In answer to your question, in the emails you receive there should be an option to unsubscribe from them. Usually found at the bottom, click this and follow instructions 🙏

Re: Email

Naelea — Tue, 02 Jun 2026 13:16:58 GMT

Where in the app? I click the link, it just opens the app. I've scoured the app, the web and can't find anything about email notifications only the notifications on my device. S24U user.