Thema "Re: Galaxy Note 10 Lite" in Mobile Apps & Services

Galaxy Note 10 Lite

Coimbra63 — Sun, 08 Feb 2026 10:24:16 GMT

Hi. I got this phone who works perfectly and I got Tesco mobile contract. Now Tesco is 4G all over the country and they say, at their shop where I live, that I need to buy a new phone otherwise I don't receive or made any phone calls...does anyone here can enlighten me about this, because I completely ignore this sort of tech stuff...tia

Re: Galaxy Note 10 Lite

Star_girl — Sun, 08 Feb 2026 10:30:09 GMT

Did you tell them you have this phone?

Re: Galaxy Note 10 Lite

AndrewL — Sun, 08 Feb 2026 10:38:34 GMT

@Coimbra63: Where did you purchase your Note 10 Lite from? What reason did Tesco give when they advised that you should purchase a new phone? While the Note 10 Lite is few years old now, it still supports 4G and nano-SIMs, so it should still be fit for purpose.

Re: Galaxy Note 10 Lite

arianwen27 — Sun, 08 Feb 2026 13:00:56 GMT

Phone has 4g data, can't make calls... That's a VoLTE issue.

Since 4g, phone calls are now actually data, not calls. For a phone to make a call over 4g and 5g, they need to support VoLTE and have it toggled on. If this is not on, calls will not work because 3g is/has been shut down.

(Edit, 2g will still function as a backup, calls will try to use that where possible. 2g is old and being shut down in a few years so it's not a long term solution. This will also mean while on a call, data will be 2g, so basically not exist)

Hopefully the fix is as easy as toggling VoLTE on in your settings. But you have a rather old phone, if that phone doesn't support VoLTE, not much you can do.

To explain in a little more detail. 2g and 3g have data and calls. Separate sorta channels using the sorta same system as how landlines work. 4g modernised things by making phone calls basically the same as a whastapp/skype/facetime call. Sends the data over the internet. To do this, the phone needs to actually know how to do that. Before this existed, phones would swap to 3g when you made a phone call, then swap back to 4g when the call ended. Issue is, the uk is shutting down 3g. So if your phone doesn't support VoLTE, it'll try to use 3g to make a call with the old system, 3g is gone, call fails.

(So to be short. Phone should work as long as it can get a 2g signal. That's not ideal and has it's own issues but it should still work for a few more years)

Re: Re: Galaxy Note 10 Lite

Piper123 — Sun, 08 Feb 2026 11:06:18 GMT

Is this correct?

Calls can route over 2g which isn't being turned off until 2030 and beyond.

Only issue OP has here is that the device is no longer software supported.

Re: Re: Re: Galaxy Note 10 Lite

arianwen27 — Sun, 08 Feb 2026 11:16:21 GMT

I don't think they're asking about software support.

They have an older phone. They get a new sim. Tesco tell them they will have issues with calls.

The only reason could be that the phone doesn't support VoLTE.

They also never actually said their calls don't work. Just that tesco told them that.

Meaning the phone probably is using 2g to make calls.

I believe tesco is saying "hey, your phone doesn't work with our modern system. You will probably have issues in the future." But right now, it should use 2g where it can find it

Re: Re: Re: Re: Galaxy Note 10 Lite

Star_girl — Sun, 08 Feb 2026 11:41:16 GMT

Maybe he can buy a cheap phone as long as it's two years old or so just to put the Tesco sim on it? Funny because I Googled and Google said a 2026 sim can be used with Note 20 Lite.

Re: Re: Re: Re: Re: Galaxy Note 10 Lite

arianwen27 — Sun, 08 Feb 2026 11:47:53 GMT

Any reasonably modern phone would work fine. Though their phone will probably work good enough till 2g gets shut off

Re: Re: Re: Re: Galaxy Note 10 Lite

Piper123 — Sun, 08 Feb 2026 11:55:39 GMT

I didn't say the OP had an issue with software, I just flagged that as an issue.

I'm just concerned at the write up saying now 3g has been turned off, won't be able to make calls. They can, on 2g.

Re: Re: Re: Re: Re: Galaxy Note 10 Lite

arianwen27 — Sun, 08 Feb 2026 12:19:39 GMT

Oh I totally forgot to include that, thanks. Added a little edit