topic Re: Re: Google play in Mobile Apps & Services

Google play

zakkdog — Sat, 29 Nov 2025 16:43:25 GMT

Jut purchased my samples tablet .but google play just opens blank screen

If anyone can help it would be very helpful. Cheers

Re: Google play

JAMES4578 — Sat, 29 Nov 2025 17:08:11 GMT

Hi @zakkdog Welcome to the Samsung Community 😀

Firstly ensure All apps are up to date, you could try a Soft Reset by holding the Power and Volume Down Buttons simultaneously until the Device Reboots. However may need to force stop Google play store via Settings-Apps-Google Play Store. Now go to storage and clear cache and Data. cleasr the cache and Data from Google pl\ay services too.
if still issues try reinstalling Google Play Store.

Re: Google play

Glenntech — Sat, 29 Nov 2025 17:12:47 GMT

Where did you purchase from?
Was it a used or refurbished one?

Re: Re: Google play

zakkdog — Sat, 29 Nov 2025 19:47:05 GMT

Got from currys brand new with google play installed.

Re: Re: Re: Google play

Glenntech — Sat, 29 Nov 2025 20:04:52 GMT

Which tablet is it as you just put samples tablet?
I only ask where you got it from because some devices from places like China may have some software issues from being imported
Is it definitely connected to a WiFi properly?
Maybe try ghe suggestions @JAMES4578 has listed