topic Re: emails not received on mobile in Mobile Apps & Services

emails not received on mobile

Maulin — Sat, 15 Nov 2025 09:44:30 GMT

Not receiving emails on my galaxy 51 mobile although ok on my laptop. I am not tech savy at 88 years of age, so are there simple ways I can resolve this issue. Any assistance would be appreciated

Re: emails not received on mobile

Tourbillon De La Vie — Sat, 15 Nov 2025 10:20:05 GMT

Are you Samsung email app

Re: emails not received on mobile

JAMES4578 — Sat, 15 Nov 2025 12:25:42 GMT

Hi @Maulin , Welcome to the Samsung community

Which e mail app are you using? Are your email sync settings correct, see these articles for details on the Samsung e mail app and g mail https://www.samsung.com/uk/support/mobile-devices/troubleshooting/ https://support.google.com/mail/troubleshooter/2650727?hl=en-GB

Ensure there is not a restriction on Background Data with the app.

sometimes it may be necessary to clear the cache of the email app/ set up the email account in the application again. Ensure there is also sufficient storage in the email account. Sometimes it helps if you Reboot your Device.

You may need to reinstall the app again to see if that helps.

Re: emails not received on mobile

Maulin — Sun, 16 Nov 2025 09:59:39 GMT

Hi James, the app I m using is gmail, and I have cleared the cache, but still the same

Re: Re: emails not received on mobile

JAMES4578 — Sun, 16 Nov 2025 10:12:13 GMT

All right, have you tried the other advice?

Re: Re: emails not received on mobile

Maulin — Sun, 16 Nov 2025 14:34:55 GMT

Hi James, Unfortunately some other advice I find complicated for my non tech mind, so think I will try to find a friend who can assist me.

Re: Re: Re: emails not received on mobile

JAMES4578 — Sun, 16 Nov 2025 16:05:26 GMT

Ok,hopefully it works out. I would always ask to your friend to check if you have a strong enough signal and any difference between WiFi and Data.,may not be the issue though.You can Reset the Network connections/Reboot Router mind you.

Re: Re: Re: emails not received on mobile

Maulin — Sun, 23 Nov 2025 10:46:17 GMT

HI James, Don't quite know how it happened but ended up with Samsung Recovery after trying all sorts of solutions and getting frustrated, and this miraculously cleared the problem so now receiving emails. However thanks for your helpful suggestions.

Re: Re: Re: Re: emails not received on mobile

JAMES4578 — Sun, 23 Nov 2025 11:56:14 GMT

Ok no problem, at least it is now sorted even if it took a lot of Troubleshooting . Yes sometimes restoring sorts things.