topic Re: Unknown charges in Mobile Apps & Services

Unknown charges

Mothman5559 — Tue, 30 Jul 2024 23:58:05 GMT

Hey all, I've been charged for 3 unknown payments by BB Samsung today, any idea why

Checked the galaxy phone store and found no subscriptions or anything that could be doing it and I'm wondering what's going on and how it can stop

Much appreciated

Re: Unknown charges

Robin999 — Wed, 31 Jul 2024 00:41:39 GMT

Hi, and welcome to the community

Go to your Galaxy store app and tap the menu icon and tap subscriptions. Anything there? Also look at 'Receipts'

Did you sign up for a free offer that's now ended? If you have a Samsung TV, maybe something on that you've subscribed to.

Did you recently add any of your payment cards to Samsung pay? If so, they could be authorisation charges that should get refunded automatically after a few days.
Check with your bank and ask them to investigate.

Re: Re: Unknown charges

Mothman5559 — Wed, 31 Jul 2024 06:47:36 GMT

Checked all of those, no new galaxy subscriptions, nothing in receipts and haven't added new cards in ages

Unsure if relevant but 1/3 is a different amount to the rest

Re: Re: Re: Unknown charges

Robin999 — Wed, 31 Jul 2024 08:10:45 GMT

Thanks.
The lowest one could be an authorisation amount and may get refunded. The other two may be the actual subscription or purchase charges. Anyhow, to get it resolved, please get in touch with your bank and ask them to investigate. Hopefully, they will refund you if the charges are unsolicited by you.
Are you based in the UK? If not, then please also reach out to your local community for more help.
Good luck with getting it resolved.

Re: Unknown charges

CharB89 — Wed, 31 Jul 2024 10:45:21 GMT

Have you used Samsung TV recently and signed up to a sub on there?

Re: Re: Unknown charges

Mothman5559 — Wed, 31 Jul 2024 11:05:01 GMT

Nope never touched it

Re: Unknown charges

tibias — Sat, 27 Sep 2025 16:56:49 GMT

Hmm I got the charged by this bb-samsung today too and I search ALL my subscription, wallets and what not. Time to cancel card

Re: Unknown charges

Members_vUh9SC7 — Fri, 10 Oct 2025 20:31:10 GMT

I got this too, for me it was the HBO MAX when I did the purchase on the TV.

Re: Unknown charges

Artifactx — Tue, 21 Apr 2026 13:02:26 GMT

OMG thank you, this is it. I was so confused, I just spend an hour figuring out how to cancle this, and figure out what it was. It must be my HBO max.