https://eu.community.samsung.com/t5/mobile-apps-services/secure-folder/m-p/13182114#M52049 Nvm Wed, 10 Sep 2025 07:06:49 GMT Oneui7plz 2025-09-10T07:06:49Z https://eu.community.samsung.com/t5/mobile-apps-services/secure-folder/m-p/11062537#M42683 <P>My child has Galaxy S21 Ultra phone and we are trying to activate the Secure Folder app. Have followed the Samsung instructions up to step 6 but when we press 'continue' we get a message stating "If this keeps happening, contact Customer Service". What do we do?&nbsp;</P><P>They have my old hand-me-down-phone, Parental Controls are managed via Google Family Link through choice, although they are 13 and we are giving parental permission for this but cannot figure it out.</P><P>&nbsp;</P><P>Grateful for any help you can offer</P> Thu, 14 Nov 2024 16:43:48 GMT https://eu.community.samsung.com/t5/mobile-apps-services/secure-folder/m-p/11062537#M42683 ClaireLRB069 2024-11-14T16:43:48Z https://eu.community.samsung.com/t5/mobile-apps-services/secure-folder/m-p/13182105#M52048 My dad won't let me look<BR /> Wed, 10 Sep 2025 07:05:46 GMT https://eu.community.samsung.com/t5/mobile-apps-services/secure-folder/m-p/13182105#M52048 Oneui7plz 2025-09-10T07:05:46Z https://eu.community.samsung.com/t5/mobile-apps-services/secure-folder/m-p/13182114#M52049 Nvm Wed, 10 Sep 2025 07:06:49 GMT https://eu.community.samsung.com/t5/mobile-apps-services/secure-folder/m-p/13182114#M52049 Oneui7plz 2025-09-10T07:06:49Z https://eu.community.samsung.com/t5/mobile-apps-services/secure-folder/m-p/13182115#M52050 I have one ui 7 I can't create it i am 6 Wed, 10 Sep 2025 07:07:16 GMT https://eu.community.samsung.com/t5/mobile-apps-services/secure-folder/m-p/13182115#M52050 Oneui7plz 2025-09-10T07:07:16Z